Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(25,790 Reviews)
Rating breakdown 25,790 reviews
5 Stars
14,401
4 Stars
5,181
3 Stars
3,025
2 Stars
1,488
1 Star
1,695
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is excellent
on March 22, 2026
Posted by: Juancho55
from OH
Everything easy to follow and user friendly. I have been using Turbo Tax for over 20 years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 22, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
App Quality is Degrading
on March 22, 2026
Posted by: LWM707
from CA
>Updates were slow and in some cases crashed and the app restarted.
>I do not like that there is not an option to NOT allow an update. Unless it is critical future versions should allow an opt-out of updates.
>The app crashed when transitioning to e-file payment method. An then would not let m e-file after the crash. It wanted me to snail mail file. I finally had to find a previous saved version and go through the e-file steps again.
>I have used Turbo Tax since the mid 90's and I am not happy with the performance and have seen it degrade over time.
>I do not like that there is not an option to NOT allow an update. Unless it is critical future versions should allow an opt-out of updates.
>The app crashed when transitioning to e-file payment method. An then would not let m e-file after the crash. It wanted me to snail mail file. I finally had to find a previous saved version and go through the e-file steps again.
>I have used Turbo Tax since the mid 90's and I am not happy with the performance and have seen it degrade over time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Done 4 Another Year
on March 22, 2026
Posted by: Grrr Taxes
from SC
A little clunky this year. Was it me? Maybe. I'm feeling a little clunky.
Response from turbotax.intuit.comBy TurboTax Care Team, March 22, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Review
on March 22, 2026
Posted by: KCLO8
from CA
It was easy just follow the instruction but it was little bit tedious.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 22, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Glitches more than in past years
on March 22, 2026
Posted by: cccccc11111111
from ct
There were major glitches this year in the importing of mutual fund data and also with entering some of my deductions. Not as good as previous years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great app
on March 22, 2026
Posted by: JaydenKudo
from CALIFORNIA
Amazing to use, very easy to transfer over Charles Schwab forms.
Response from turbotax.intuit.comBy TurboTax Care Team, March 22, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better filing taxes by myself at home.
on March 22, 2026
Posted by: Brian 66
from NY
I've used Turbo Tax for several years now, I like filing my taxes myself at home. It's nice ta I can call an expert with any questions. I like doing it myself instead of going to an acountants office.
Response from turbotax.intuit.comBy TurboTax Care Team, March 22, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on March 22, 2026
Posted by: PRJS
from WI
I have used Turbo Tax for many years with difficulty. This year I have had some gliches after the usual updates that load upon restarting my return. After the update the program would fall back to starting a new return or not start at-all and I would have to start the program by selecting the last save document. The program functioned normally after that action.
Response from turbotax.intuit.comBy TurboTax Care Team, March 22, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com