Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(24,372 Reviews)
Rating breakdown 24,372 reviews
5 Stars
13,702
4 Stars
4,863
3 Stars
2,818
2 Stars
1,390
1 Star
1,599
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax-very frustrating this year
on March 7, 2026
Posted by: hate app
from Indiana, IN
I've used TurboTax since 2021 and previously always found it easy to use. The first time I used Turbo-Tax this year (2025), I finished all entries but i not file because I first wanted to check everything the next day. I logged in the next day and kept getting an Error 190 for which there was no explanation. I closed the application and signed in again and had to enter all information again.
I was very frustrated with entering the same information multiple times, e.g. IRA/SEP/simple box contents for each form multiple times. Also, for my CSA 1099R I was not allowed to efile taxes until contents of box 3 were entered. THERE IS NO BOX 3 ON THE CSA 1099R!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Unclear instructions
on March 7, 2026
Posted by: Cricket100
from California
I have used Turbo Tax since 1998 and never had a problem like I had this year. I got to the end of your program and found a $45 charge for "Premium Service" with no explanation anywhere as to what this charge was for. I assumed, incorrectly, that I hit the $45 buy the Audit Defense button. A friend and I tried to unwind this multiple times over 2 days. I finally had to call your customer service number. Only to learn that if one goes from the standard deduction to the itemized deduction option, there is a $45 dollar charge. Why would you not explain that as soon as I hit the "I want to do an itemized deduction" option?? Or explain it at the point of the charge? In my case, $25 for my state return and $45 for the "premium." This cost me many more hours than I needed to spend!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use it for the whole family.
on March 7, 2026
Posted by: PNW Retired Guy
from Washington
My goto Tool for doing taxes for the whole family for more than a decade. Two grown kids, a brother in law, and my joint return, every year. Thorough step by step walkthrough, but I like to go down the rabbit hole, so switch to Forms view quite often. I've used H&R Block as well, and it's fine, but TurboTax is the one for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It Does a Good Job
on March 7, 2026
Posted by: TXLawDog
from Texas
They claimed the program and it was not as intuitive as before but still the best program out there.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I small problem
on March 7, 2026
Posted by: DougG25
from New York
Everything was good except for a NYS inflation refund check which caused a 1099-G form. There was no way to add this form without calling it a business income and requiring me to create a business in TurboTax. It was a small amount so I just ignored it but there must be some way to record it as other income. Apparently you can't do that with a 1099-G. I didn't see any way out of this one.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
not pleased
on March 7, 2026
Posted by: not pleased1
from alabama
I had several incidents where I was put in a loop so this delayed getting my filing done. I also did not like having to pay processing fee the E-file in addition to the 20 fee to file. I don't think I'll be using your software next year. Very underhanded. I just try above to tell you my review and you software wanted me to repeat below. Again, software is not very user friendly, a lot of duplication.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not your best version this year
on March 7, 2026
Posted by: yartax
from WA
I had to do more research than normal years. ID PIN was new for e filing and there was no prompting. I had to search to enter business expenses for officiating. It was not as smooth as in years past.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More bugs this year than ever before
on March 7, 2026
Posted by: adrosen23
from Illinois
This year, you guys had more bugs than ever before. I've been using Turbo Tax every year for the last 25 years and for the most part, I've been highly satisfied. This year, much less so. Particularly with bugs related to education expenses on college education (no step by step on room and board entry of expenses like prior years AND originally not having the entry on state for 529 accounts). Also, there was a bug that was present on the energy credits in federal with the address on the form. Had to delete the form and recreate as a work around. None of these issues were show stoppers, but its concerning.
Written by a customer while visiting turbotax.intuit.com