Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(23,060 Reviews)
Rating breakdown 23,060 reviews
5 Stars
13,055
4 Stars
4,571
3 Stars
2,625
2 Stars
1,308
1 Star
1,501
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
3
Turbo tax updates failed many many times
on February 26, 2026
Posted by: updates fail many times
from TX
Turbo tax updates failed many many times. Wasted a lot of time trying again and again and again to update turbo tax updates.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed
on February 26, 2026
Posted by: Aggravated in NC
from NC
I have been using Turbo Tax for at least the last 15 years and this is the most frustrating experience that I have had in a long while. Unless SIGNIFICANT changes are made to the software, I will NOT be using it again and will NOT recommend it to anyone.
Issues:
1) Donation Input - This was ridiculously time consuming, cumbersome and impractical. Last year, there was a dropdown list with recommended values that was extremely helpful. This year's format of documenting EACH INDIVIDUAL ITEM was irritating to no end. It would simply be easier to tell people that you cannot deduct contributions, instead of presenting a format that requires you to jump through so many hoops. Will NEVER use this again.
2) IRA Contributions - The instructions for this were confusing. And I also did not appreciate the attempted upsell to Premier to "maximize my IRA deductions/contributions. I had to go over this section twice before I understood.
3) Payment - Several of the payment pages did not display properly, they did not scroll all the way to the bottom; consequently, I had to figure out a work around to select the "continue"/button to advance to the next page. This was especially worrisome and difficult when I was trying to pay for my state filing.
4) The issue with payment cause another issue: my mouse disappeared on the payment screen(s). Because, I have a touch screen, I was able to work around this, but what if I didn't have a touch screen. Then what?
5) Too much selling and not enough explanation - It seemed that the main focus of the software was to get you to buy another add-on (Audit help/a more expensive version of the software) verses accurate preparation of tax returns.
6) I hated the use of scare tactics to try to entice people to purchase Audit protection...telling people that you might have to pay as much as $2,000 for audit assistance if you wait...shameful.
7) "Walk me through everything" was less helpful than in years past. I found myself continually going "back" to read and re-read...just more work that it needed to be.
Issues:
1) Donation Input - This was ridiculously time consuming, cumbersome and impractical. Last year, there was a dropdown list with recommended values that was extremely helpful. This year's format of documenting EACH INDIVIDUAL ITEM was irritating to no end. It would simply be easier to tell people that you cannot deduct contributions, instead of presenting a format that requires you to jump through so many hoops. Will NEVER use this again.
2) IRA Contributions - The instructions for this were confusing. And I also did not appreciate the attempted upsell to Premier to "maximize my IRA deductions/contributions. I had to go over this section twice before I understood.
3) Payment - Several of the payment pages did not display properly, they did not scroll all the way to the bottom; consequently, I had to figure out a work around to select the "continue"/button to advance to the next page. This was especially worrisome and difficult when I was trying to pay for my state filing.
4) The issue with payment cause another issue: my mouse disappeared on the payment screen(s). Because, I have a touch screen, I was able to work around this, but what if I didn't have a touch screen. Then what?
5) Too much selling and not enough explanation - It seemed that the main focus of the software was to get you to buy another add-on (Audit help/a more expensive version of the software) verses accurate preparation of tax returns.
6) I hated the use of scare tactics to try to entice people to purchase Audit protection...telling people that you might have to pay as much as $2,000 for audit assistance if you wait...shameful.
7) "Walk me through everything" was less helpful than in years past. I found myself continually going "back" to read and re-read...just more work that it needed to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
MacInTax clone is awesome !!!
on February 26, 2026
Posted by: JerryJere
from Ohio
Application has been most accurate for 40 plus years !!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is good
on February 26, 2026
Posted by: Hucknuman
from Seattle, WA
I've been using Turbo Tax for a few years now but sometime i ran into some section that is hard for me to understand but i keep coming back to Turbo Tax because i want to get better at it.
Written by a customer while visiting turbotax.intuit.com