Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(21,398 Reviews)
Rating breakdown 21,398 reviews
5 Stars
12,191
4 Stars
4,206
3 Stars
2,411
2 Stars
1,196
1 Star
1,394
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is easy to use and very trustworthy
on February 13, 2026
Posted by: Ckouns59
from West Virginia
The TurboTax interface is easy to use. Great features make it easy to understand. Step by step guidance is very helpful. I feel very comfortable with the accuracy of information collected and provided.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is OK.
on February 13, 2026
Posted by: Grandpa Jay
from New York
had to enter my data 2 times because the program got stuck on a review page and stayed there for over 12 hours.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
There is no Box 16a
on February 13, 2026
Posted by: NealHL
from Ohio
I completed my returns and tried to submit them however, the software stated that an amount had to be entered in box 16a (Ohio 1099) of which there is not box 16a. Therefore, I called TurboTax support and after 35 minutes on hold, the TurboTax expert advised me to enter the value in box 2a into the field that seemed to think it was needed. Surprisingly, the system accepted the amount I entered from box 2a and was finally able to complete the transmission of my tax refutns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Downloading from banks or investment firms
on February 13, 2026
Posted by: Vic2210
from Ohio
The gentleman who helped us with a problem where Turbo Tax insisted upon an amount from a 1099-INT Box 16 to be inputted but there was nothing in that box on our 1099-Int form. He worked with us for a considerable time and then gave us a solution.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
One major weakness in Turbotax
on February 13, 2026
Posted by: DrEdTx
from Texas
When INTUIT canceled Its Deductible in the middle of the year, it created many problems and difficulties for your clients. A program such as Its Deductible married to the Tax program is significant and worth paying a fee for. Please consider re-inventing the wheel and bringing the program back.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is convenient
on February 13, 2026
Posted by: Waltaye
from Mississippi
It seems to get more and more expensive to use TurboTax each year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on February 13, 2026
Posted by: Linda0523
from GA.
Use every year. very easy to use. recommend to other people.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is very good!
on February 13, 2026
Posted by: Ausburn2
from Virginia
Very good experience! Have used Turbo Tax for years and always a good experience!
Written by a customer while visiting turbotax.intuit.com