Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(21,225 Reviews)
Rating breakdown 21,225 reviews
5 Stars
12,095
4 Stars
4,164
3 Stars
2,395
2 Stars
1,186
1 Star
1,385
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
DESKTOP VERSION DOES NOT E-FILE
on February 12, 2026
Posted by: SAD690
from FL
Desktop version does not E-File if you are enrolled in IRS IP PIN.
The IRS IP PIN uses a 6 digit number.
Turbo Tax only allows for input of a 5 digit number, although the
printout shows a 6 digit space. The 5 digit number is not printed out on the 1040 form.
So you either print and mail, or opt out of the IRS IP PIN system.
The IRS IP PIN uses a 6 digit number.
Turbo Tax only allows for input of a 5 digit number, although the
printout shows a 6 digit space. The 5 digit number is not printed out on the 1040 form.
So you either print and mail, or opt out of the IRS IP PIN system.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use and very reliable
on February 12, 2026
Posted by: BarbandBo
from MD
Turbo Tax is well organized and easy to follow. It is reliable and e-filing is simple.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Changes
on February 12, 2026
Posted by: bnmessenger
from ny
I should have the option to bypass electronic downloads and be able to proceed to manual document updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!
on February 12, 2026
Posted by: Chuckster350
from FL
This year was the easiest and fastest yet. I also got the largest refund ever. Thank you TurboTax and President Trump.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Unexplained changes
on February 12, 2026
Posted by: Kathy78410
from Texas
Turbo Tax accepted my figures and said we had a refund of 4321.00. However we got almost $500 less and no explanation of why the difference. Frustrated with not knowing and now not trusting Turbo Tax to be accurate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on February 12, 2026
Posted by: PETE1919
from RI
SAME AS USUAL GREAT EASY TO USE I PREFER DISC DO ALWAYS HAVE INTERNET
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
On line vs desk top version confusion
on February 12, 2026
Posted by: gjuan
from ca
I've used Turbo Tax for years and loved it. This year there was some confusion for me with premium and using desktop or on line version. apparently paid extra for premium unnecessarily and couldn't figure out how to opt out
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Long Time User
on February 12, 2026
Posted by: mljacks6723
from Colorado
I had trouble with the desktop install. It had to do with signing in to my Intuit account. None of the options wanted to do anything, and I had to restart my install process. Also, I had trouble getting last year's taxable Social Security info correctly on the form. It kept not liking what I thought was the answer. I think that was more my thick head, not understanding the forms instructions and Turbo Tax error wasn't helpful but I finally got it corrected and was then able to efille ok. Sometimes the Guidance was redundant or not intuative to what I had entered. Seems like there was no problem with accuracy.
Written by a customer while visiting turbotax.intuit.com