Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(20,186 Reviews)
Rating breakdown 20,186 reviews
5 Stars
11,501
4 Stars
3,967
3 Stars
2,260
2 Stars
1,123
1 Star
1,335
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on February 3, 2025
Posted by: Willisu
User friendly love that i can chat with someone if I need help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on February 3, 2025
Posted by: LouFuse
from Gambrills, MD
excellent experience. Did not contact Turbotax for assistance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Difficult to download
on February 3, 2025
Posted by: Not Applicable25
I found it very difficult to download the software this year. I prefer the past option of using a CD to load the program onto my computer. The instructions were limited and assumed that I knew how to download the program. Once I figured out how to download the software, the program was just as great as in past years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax keeps not responding
on February 3, 2025
Posted by: Ima1966
from Nebraska
When I am about done with the taxes and ready to print them out to file or for my records I keep getting a message that Turbo Tax is not responding, at this point I get three choices 1. wait for it to respond, 2. restart, or 3 shut down. I shut Turbo Tax down and restart only to get the same message. I have rebooted by computer, this did not help. How do I resolve this frustrating issue?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax again
on February 3, 2025
Posted by: Bright Meadows Farm
from Virginia
Turbo Tax is so simple and coverts everything I use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not a very pleasant experience Turbo Tax Deluxe
on February 3, 2025
Posted by: deepakv
from Summerfield, NC
I could not e-file my NC state return because at the end Turbo Tax said that it had hit a snag and to try again. I retried several times and also restarted my computer to make sure there were no snags. But I got the same message that Turbo Tax had hit a snag. It also said that my payment didn't go through, but it never asked me to enter my credit card info. The experience was very frustrating. I am still unable to file my state tax return. Also, on this same page it asked me to enter personal product information but wouldn't allow me to type anything. I have been using Turbo Tax Deluxe for more than ten years but never have been so frustrated. Time to change to something else?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
software update for state return not available
on February 3, 2025
Posted by: tomtdf99
from bernardsville nj
software for NJ State Return was not up to date at time of efile, even though online menu showed software was up to date
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax-Your Own CPA
on February 3, 2025
Posted by: MRK77
TurboTax-Your Own CPA. No Special skills needed. The software works with you to ensure you are doing the right thing for a successful tax filing experience.
Written by a customer while visiting turbotax.intuit.com