Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(20,160 Reviews)
Rating breakdown 20,160 reviews
5 Stars
11,488
4 Stars
3,959
3 Stars
2,258
2 Stars
1,120
1 Star
1,335
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
EASY TO USE
on January 28, 2026
Posted by: ELVISISELLIOTT
from CALIFORNIA
EASY TO USE.........................................
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I have to pay for a direct deposit now???
on January 28, 2026
Posted by: I already paid once
from Missouri
I have been using turbo tax for as long as I can remember. I will no longer be using it. I finish my return only to find that I have to pay an additional $40 for direct deposit and an additional $20 for state return. This is new and I am very upset by it. I will no longer be using this product.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Doesn't Allow Me To Input NRA for SSN
on January 28, 2026
Posted by: ChrisCrossCrash
from FL
I used TurboTax Desktop to file Married Filing Separately with a non-resident alien spouse who does not have an SSN or ITIN — a situation that is explicitly allowed by the IRS.
TurboTax allowed me to complete the return, but then let me e-file knowing the IRS would reject it, only to fail at submission with an SSN mismatch error. At no point did TurboTax clearly warn that e-file is impossible in this scenario or that the software would force me into paper filing after the fact.
This resulted in:
Wasted time troubleshooting an error that isn’t fixable via e-file
Confusing and contradictory guidance during the interview process
A requirement to paper-file despite paying for software marketed as e-file capable
TurboTax should detect this filing scenario early, clearly explain that paper filing will be required, and avoid guiding users down a guaranteed rejection path. This is a common situation for taxpayers with overseas spouses, and the software experience does not handle it well.
Wasted time troubleshooting an error that isn’t fixable via e-file
Confusing and contradictory guidance during the interview process
A requirement to paper-file despite paying for software marketed as e-file capable
TurboTax should detect this filing scenario early, clearly explain that paper filing will be required, and avoid guiding users down a guaranteed rejection path. This is a common situation for taxpayers with overseas spouses, and the software experience does not handle it well.
The tax calculations themselves are fine, but the user experience and lack of upfront disclosure made this far more frustrating than necessary.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo
on January 28, 2026
Posted by: Mike 742025
from Pennsylvania
I have used turbo tax for many years and although it changes from time to time it still is easy to understand and input your information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Guidance
on January 28, 2026
Posted by: Mike Tr
from WI
Turbo Tax is very easy to use. Great guidance and help!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
N/A
on January 28, 2026
Posted by: Chuck147P
from Tennessee
Used the program but had to buy a new computer with windows 11 $500. Yuck
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Have used for years
on January 28, 2026
Posted by: TBNelson
from Wisconsin
have used Turbo tax for years. love it. very easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
State filing needs help
on January 28, 2026
Posted by: Carolbpeter
from MN
I'm terribly disappointed that for the 3rd year in a row I supposedly cannot file my Minnesota return electronically. there is nothing odd or special about my return. I'll keep trying for another week. It seems to me at some point it ended up going thru, but it wasn't without a LOT of trying.
Written by a customer while visiting turbotax.intuit.com