Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,776 Reviews)
Rating breakdown 19,776 reviews
5 Stars
11,243
4 Stars
3,896
3 Stars
2,226
2 Stars
1,104
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
GREAT
on October 15, 2025
Posted by: prepturbo
from CA
went well, guidance is always good and kept bringing up possible errors so I would correct
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is excellent
on October 15, 2025
Posted by: Scottdwy
from SC
very good product and easy to use. assistance is great
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax My Tax advocate
on October 15, 2025
Posted by: AlRichie
from Pennsyllvania
i've been using TurboTax for years' I love everything mostly. It has great help & easy lookup guidelines
It helps a novice be at ease.
It helps a novice be at ease.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Hard to know where you stand
on October 15, 2025
Posted by: Johnny Red Reuter
from wisconsin
Very confusing interface as you constantly have to scroll down to get to the next movement button e.g. NEXT, CONTINUE, BACK, ETC. Hard to find areas that you need to retutn to. After finishing, it was hard to see if I had successfullty filed and paid correctlly. It just said, "Looks like you're all done" with no reference to how I filed or paid. E-file status came up blank.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TT is frustrating
on October 15, 2025
Posted by: wtoj
from PA
Very very frustrating. I forgot my password, but your system failed to get me through any recovery.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use and Navigate
on October 15, 2025
Posted by: ScrappyDo
from Virginia
I found this years turbo tax much easier to navigate than last year for some reason. Not all my info transferred over however and I'm not sure why. But not a deal breaker. This year I thought I'd try your tax program directly from your website and was completely disappointed. It's not the same as the turbo tax program you download. I found it harder to navigate and NONE of last years tax info on my computer transferred over. So I won't be trying that again. I miss using the CD though. I'm not very tech savvy and found it so easy to just pop the CD in and have my computer open the program. Doing a download I had to search until I found the correct link. Next year I will have social security to have to figure in and I hope turbo tax can help me navigate that as well. Also.....please bring back IT'S DEDUCTABLE. It's so much easier to use it and keep it updated as you go along and then just import the data and BAM! You're done. I am not good with spreadsheets. It's so easy to just click on pants and the quantity and you're done. Now I'm going to have to determine the worth of my items myself. Which means i will either underestimate or overestimate the cost. In this area I feel turbo tax is letting its customers down. I do not want to have to go to H&R Block and use their Deduction Pro program. I'd prefer as I imagine all turbo tax customers do to keep everything in the same house. Please bring Its Deductable back.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
room for improvement
on October 15, 2025
Posted by: TT user27
from california
i filed an extension and paid taxes. when finalizing my forms it never asked me if i paid already. if it did it was not clearly understood. so i had to google where to find it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax State and Federal
on October 15, 2025
Posted by: Anonymous
from New Jersey
Great Software I have been using it for over 10 years .
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com