Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,776 Reviews)
Rating breakdown 19,776 reviews
5 Stars
11,243
4 Stars
3,896
3 Stars
2,226
2 Stars
1,104
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
buggy - cant print. forced to buy 25$ state efile
on October 15, 2025
Posted by: EllenSal
from NV
unable to print - error when trying to to print paper copies or to file paper returns "unable to print try again later". this is unacceptable and forces you to purchase state e-filing. i want a 25$ refund for this forced purchase.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I have used Turbo Tax for many years.
on October 15, 2025
Posted by: RAMID
from Idaho
Software worked well except it refused to accept an entry where a place for the entry was provided. I do not know why. I could not clear out the '$0' and put in my entry. It was the entry for medical premiums.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Explanation help
on October 15, 2025
Posted by: LLP218
from PA
In the "explanation help", providing definitions of "tax" words/jargon would be helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better if more thorough description to compare
on October 15, 2025
Posted by: ZeeZeeZee
from ga
Description of different TT products should be more thorough before the buying stage. Half way through the use of Delux, I got a message that it would be better to use Premium for dealing with retroactive payments for disability benefits from both Army civil service (OPM) and SSDI. Although TT showed a message to upgrade for $25 - a reasonable price - I like to shop around PRIOR to buying TT product. I have to file an amended return for that year anyhow, but was annoying.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Print
on October 15, 2025
Posted by: swsmith
from Wisconsin
Very hard to print. you charge for state e-file....$50 for two states vs .78 post stamp
I like to keep files separate for each state and could not print them separately .
I like to keep files separate for each state and could not print them separately .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great and very helpful
on October 15, 2025
Posted by: GrandpaHokie
from Virginia
Great Software making filing taxes simple and easy
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Granny tax preparer.
on October 15, 2025
Posted by: Granny taxer
from KENTUCKY
For initial entries on different types of income and expenses, going through the page by page to edit your entries for first time OK. When you go back and change or add additional items for income and expenses, you should be able to go directly to the entry page and not go through the verification pages for the income or expense that you are adding to. This is very time consuming and irritating if you are entering your info on a day to day or time to work on basis. It's very redundant.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too many misses, I'm using a professional in 2025.
on October 15, 2025
Posted by: Another Frustrated Guy
from MO
First off, cost me thousands of dollars a few years ago by incorrectly directing me to pay state taxes in the year I moved from a state with no income tax. It led me to pay state taxes to my new state for dividends and other earnings that came before I was a resident. It was too late to claw it back by the time I realized the error.
Two errors this year almost cost me several thousand. First, it mishandled IRA transactions and had me paying taxes on $13,000 that was tax free. Fortunately my financial advisor was able to help me find where TT had made an incorrect assumption and we fixed it in the forms. While making that correction, I noticed that I had accidentally duplicated data in a 1099-NEC & 1099-MISC, so I was paying taxes twice on the same earnings. None of its internal checks raised a warning that I had two identical earnings from identical sources. That placeholder -MISC form amounted to an extra $1000 tax burden!
Two errors this year almost cost me several thousand. First, it mishandled IRA transactions and had me paying taxes on $13,000 that was tax free. Fortunately my financial advisor was able to help me find where TT had made an incorrect assumption and we fixed it in the forms. While making that correction, I noticed that I had accidentally duplicated data in a 1099-NEC & 1099-MISC, so I was paying taxes twice on the same earnings. None of its internal checks raised a warning that I had two identical earnings from identical sources. That placeholder -MISC form amounted to an extra $1000 tax burden!
TL;DR: Yeah, TT costs less than hiring an accountant. In my case, I got what I paid for, and the hours I spent diving into uncertain situations and divining answers from complex forms and the anxiety of not wanting to have a follow-up chat with the IRS were not worth the savings.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com