Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,777 Reviews)
Rating breakdown 19,777 reviews
5 Stars
11,243
4 Stars
3,896
3 Stars
2,227
2 Stars
1,104
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is great.
on October 14, 2025
Posted by: wayne11453
from Illinois
The best way to do your taxes is to use Turbo Tax.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use
on October 14, 2025
Posted by: AdeMass
from CA
I like the step by step guidance. it helps me if I have omitted anything.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax hides the software
on October 14, 2025
Posted by: td100
from LA
The software is fine. There is a problem with the website in such that it hides the option to purchase the desktop software.
It needs better transparency.
It needs better transparency.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Expensive and too complicated for simple filing.
on October 14, 2025
Posted by: Defeated 2025
from CA
Pretty much nothing but a money grab. If you only have to or want to file a simple short form you can't. you have to run through every possible form as if you were a business.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
OVERALL I WOULD RECOMMEND PRODUCT
on October 14, 2025
Posted by: CVANGUNDY
from OHIO
REALLY A GREAT PRODUCT - EASY TO USE - ACCURATE - GOOD GUIDANCE AND TOOLS
PURCHASE PROCESS FOR PURCHASE FROM TURBO TAX WEBSITE WAS NOT INTUITIVE AND TOOK ME A WHILE TO ACTUALLY FIGURE OUT HOW TO BUY.
PURCHASE PROCESS FOR PURCHASE FROM TURBO TAX WEBSITE WAS NOT INTUITIVE AND TOOK ME A WHILE TO ACTUALLY FIGURE OUT HOW TO BUY.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
In person agents were fantastic
on October 14, 2025
Posted by: Libbyaway
from WA
I spoke with 2 live agents regarding a major problem with not finding my previous returns on my computer. Their patience was commendable, and their help was invaluable.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Way too buggy to pay for.
on October 14, 2025
Posted by: jetdriver1
from NC
Very buggy. I expected better from a product that's been on the market for this long.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax has failed in the quality of software.
on October 14, 2025
Posted by: No Necessito
from Virginia
None of the documents were available in the help menu. Online support was outdated and inaccurate for this years filing. Some areas were not able to be edited and navigation was difficult.
Written by a customer while visiting turbotax.intuit.com