Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,780 Reviews)
Rating breakdown 19,780 reviews
5 Stars
11,244
4 Stars
3,896
3 Stars
2,228
2 Stars
1,105
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
2024
on October 13, 2025
Posted by: HD RAM 2015
from MI
Overall easy to use. Confident in the results. Makes a task that I don't look forward to relatively painless.
Response from turbotax.intuit.comBy TurboTax Care Team, October 14, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on October 13, 2025
Posted by: Shinko87
from Texas
I have been using Turbo Tax for years and find it easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
1099 Miscellaneous Income
on October 13, 2025
Posted by: BigD1951
from North Carolina
2024 TurboTax did not handle misc income 1099 correctly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Never again.
on October 13, 2025
Posted by: Jactobadyoudontlikeit
from Florida
Never again. Never again. Never again. Never again. Never again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Can't be more frustrated
on October 13, 2025
Posted by: Frustrated in MN
from MN
Impossible to describe the frustration level with 2024 Desktop version of TurboTax. Kept getting a "hit a snag" error pop-up when trying to pay for state e-file and their $40 Audit Defender. Was never able to get to the point to pay for those extras. Spent 2 1/2 hours over to nights with TurboTax service advisors (who were very gracious to work with) but we could never get to the root of the problem which is now forcing me to file by mailing my return which is very irritating to me after so blasted much time with service advisors.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Solid Choice - Works Fine w/Lots of Guidance
on October 14, 2025
Posted by: LynnH3
from Florida
TurboTax worked fine as it has in previous years. It was difficult this year though to find the place to purchase the desktop version on your website, but once I found it all was okay as usual.
Response from turbotax.intuit.comBy TurboTax Care Team, October 14, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is ok
on October 14, 2025
Posted by: elreyos
from Ca
My previous years returns are never accessible. I only use Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is good but...
on October 14, 2025
Posted by: pinetree5
from NJ
Why did you force me to use standard deduction when it was clear that itemizing was better? I had to waste a lot of time fixing it. Not appreciated.
Response from turbotax.intuit.comBy TurboTax Care Team, October 14, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com