Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,780 Reviews)
Rating breakdown 19,780 reviews
5 Stars
11,244
4 Stars
3,896
3 Stars
2,228
2 Stars
1,105
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
require title
on October 13, 2025
Posted by: require nickname
from california
everything went smoothly until the final filing. The option to pay for state filing by taking the charge from the federal tax refund was misleading. The pay by credit card option required a PW from what you call the keychain, the location of which was not specified and the PW to find it was also unclear. The person I spoke to didn't know either, but he suggested the one PW I hadn't tried and that worked.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is generally very good, but needs fix
on October 13, 2025
Posted by: iraw01
from CA
Turbo Tax has a long-known problem handling 529 to Roth IRA conversions, that really needs to be fixed already. When you enter the 1099-Q, even checking the trustee-to-trustee box, TT doesn't ask if the distribution was a qualified (nontaxable0 529 to Roth conversion, but instead treats it as a taxable distribution. Most people aren't even going to notice that error, and as a result, will be paying substantially too much tax. For my son's return, with a $7K 529 to Roth IRA conversion, TT originally set his tax liability $1,117 too high. Fortunately, I generally know what I am doing, and caught that. But again, most people wouldn't have.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I really like Turbo Tax
on October 13, 2025
Posted by: uomouniversale
from Colorado
I like the new format of looking at the previous year while completing the new tax year. Things flowed very well.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is awesome in extracting additional fees
on October 13, 2025
Posted by: EdtheAccountant
from california
Why doesn't the Federal and State include efiling? It is an expense to the state to open the mail and scan the return. The state should require Intuit to provide free filing as a condition of have access to the states internet sight. It is further nickel and diming by Intuit
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we’re always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used it many years
on October 13, 2025
Posted by: Linda721
from LA
There was a learning curve with without CD, but easy once I started.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some confusion
on October 13, 2025
Posted by: Tabbycatisredandwhite
from Marian
I've been using TT for well over 10 years. I found this year to be a confusing,,i.e. opening and closing and saving. I had to call a representative to get clarification. She, Ashley, was extremely helpful and patient.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
The software is not very good. I am not happy with
on October 13, 2025
Posted by: Lee_K
from California
Not very happy basically. the software is just not good enough.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Individual
on October 13, 2025
Posted by: Anonymous
from Fl
You have worst Telephone answering system. I have mentioned for more than last 15 years. As of this date it is still continued.
If do not change your telephone answering system then you deserve F grade, Worst or negative 5 Stars.
If do not change your telephone answering system then you deserve F grade, Worst or negative 5 Stars.
Response from turbotax.intuit.comBy TurboTax Care Team, October 14, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com