Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,781 Reviews)
Rating breakdown 19,781 reviews
5 Stars
11,245
4 Stars
3,896
3 Stars
2,228
2 Stars
1,105
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Easy to Use Turbo Tax
on October 11, 2025
Posted by: Davidwiest
from Florida
My Tax Returns are relatively easy and Turbo Tax Guides me thru. It is relatively easy to use and understand
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Maybe it's time for TT to up its game
on October 11, 2025
Posted by: mecincolo
from Colorado
The system is pretty predictable--like death and taxes, I suppose. But it really hasn't changed much in many years. I think it's time to inject more context sensitive AI and a bit more understanding about the client using it by looking at past returns, both things a decent tax preparer would do.
The final review is clumsy. For instance, if you have an estimated amount in the What-if form, it flags it as an error. How does this affect the accuracy of current year taxes? Another example is an override on estimated withholding for calculating future estimated tax. How is that an error?
Other parts for more complicated returns are difficult to use as well, particularly K-1s, computation of QBI, etc.
It's a fine product, but it could be a lot better for the money. The company needs to feed the cow more and milk it less.
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still good
on October 11, 2025
Posted by: T9 in Texas
from Texas
I have been using Turbo tax for years, I still find it good
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX IS GOOD
on October 11, 2025
Posted by: DADA32
from CA
IT WAS GOOD EXCEPT I SEEMED A LTTLE HARDER TO NAVIGATE THEN PRIOR YEARS
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some interface issues
on October 11, 2025
Posted by: Reveille
from North Carolina
It was difficult to find where to enter the amount sent to the IRS for Form 4868 for an Extension.
K-1 form entries were not guided step by step. Had to manually go through the form to fill out all of the K-1 information.
K-1 form entries were not guided step by step. Had to manually go through the form to fill out all of the K-1 information.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
State Allocation Needs Help
on October 12, 2025
Posted by: Peter TF
from Connecticut
I have a complex return as I needed to file in 4 different states. TurboTax did not properly allocate my state income so I needed to go into the forms in order to get these amounts correct. I'm an accountant, so I understood what needed to be done, but still found the process to be overly challenging. I'm sure that there are a large population of users who have to allocate and the process could definitely use some major improvements.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using for years! Love TurboTax
on October 12, 2025
Posted by: philip2025Alabama
from 1205 Hillcrest Crossing West
Excellent for older folks like myself. Easy to follow prompts.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Very bad help system, extension cannot be filed fr
on October 12, 2025
Posted by: PrakashParasuram
from OH
1. The logic flow hardly uses commonsense; it asks questions even if a person goes to check on the accuracy of a certain screen.
2. The screen to file an extension is gone.
3. the gains from stocks screen, instead of showing a list, shows a big blob for each imported company, making it difficult to see at a glance if we imported all our brokerages.
4. Why not allow browser like interface allowing cutting of displayed text?
5. The Help has been screwed up, it is not context based on the screen you asked for help on, additionally if you search for something like a form, the ability to go to the form was typically the first choice earlier. That help has gone, finding a form is next to impossible.
2. The screen to file an extension is gone.
3. the gains from stocks screen, instead of showing a list, shows a big blob for each imported company, making it difficult to see at a glance if we imported all our brokerages.
4. Why not allow browser like interface allowing cutting of displayed text?
5. The Help has been screwed up, it is not context based on the screen you asked for help on, additionally if you search for something like a form, the ability to go to the form was typically the first choice earlier. That help has gone, finding a form is next to impossible.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com