Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,781 Reviews)
Rating breakdown 19,781 reviews
5 Stars
11,245
4 Stars
3,896
3 Stars
2,228
2 Stars
1,105
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax was Confusing this year
on October 10, 2025
Posted by: Bunnykins2
from California, CA
It was difficult to use this year. I downloaded my 1099 info from Wells Fargo Advisors and it came in wrong. I then did it manually and I had double the amounts in some areas. I had trouble editing and finally trashed everything and started over. I am not sure my adoption carryover was correct- I don't think so. Some of the questions asked this year I didn't know the answers to. I guess my interest and dividends were from CA???
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Cannot e-file states unless Federal is e-filed
on October 10, 2025
Posted by: philster1276
from New Jersey
EXTREMELY DISAPPOINTED. In order to include a form TurboTax Deluxe does not support (8997), I cannot e-file my Federal return. And because I cannot e-file my Federal return, TurboTax Deluxe does not allow me to e-file my resident and non-resident state returns. Each state allows e-filing even if the Federal was not e-filed, but TurboTax arbitrarily decided to not support it. A disgrace.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
really good
on October 10, 2025
Posted by: MB tax
from tx
great expert i would not be done without both of them
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is very slow.
on October 10, 2025
Posted by: joegold
from CA
Takes forever to open,, is not as user friendly as earlier years. much easier and faster with disc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was awesome
on October 10, 2025
Posted by: AmandaHinojos
from Texas
George was wonderful in guiding me through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax has at least 1 bug.
on October 10, 2025
Posted by: Mr Meyer
from CA
I was unable to e-file the state return because the return is supposedly for my domestic partner and I cannot change that status to say that the return is for me.
Thus I must print it and mail it in.
This is a bug.
Remember this:
All non-trivial programs have at least 1 bug and TurboTax is definitely Non-Trival.
Thus I must print it and mail it in.
This is a bug.
Remember this:
All non-trivial programs have at least 1 bug and TurboTax is definitely Non-Trival.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was ok.
on October 10, 2025
Posted by: Mellie original
from Texas
Was fine to start with, then i clicked on update. After that it was miserable.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
K-1 confusion
on October 11, 2025
Posted by: SeniorBob
from GA
I have been. a user. since the software was released. application works great with one exception. The processing of . k-`s is clumsy and difficult to understand..
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com