Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,781 Reviews)
Rating breakdown 19,781 reviews
5 Stars
11,245
4 Stars
3,896
3 Stars
2,228
2 Stars
1,105
1 Star
1,307
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
2
Horrible wouldn't let me file my taxes without
on September 29, 2025
Posted by: duckranger
from Ohio
It MADE me enter an amount for box 16 on my 10-99R and THERE IS NO BOX 16 on my 10-99R!!!!!!!!! Let's hope that this INACCURACY on your turbo tax Deluxe doesn't get me audited I had to enter something, But again there was NO 16 box and it wouldn't let me file without entering something and wouldn't allow me to explain that there was NO box 16. Yes it was a required field Why don't you know this????
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The WOREST version you ever produced yet.
on September 30, 2025
Posted by: rebates4joe
from Michigan
I've been using TurboTAX for over 25 years. This year is by far the worst form of preparation, filing, user friendliness and stupid step-by-step instructions. Submenu displays are awkward and displays are cut out at the right side. Software is full of bugs with imaginary errors that should NOT exist and can NOT be fixed before efile. After taking my $20 to efile my state tax, you repeatedly COULDN'T efile because of a glitch and I can't get my money back. This is without a doubt the MOST USELSS tax preparation year version you EVER sold.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
No instore credit
on September 30, 2025
Posted by: Sissygirl99
from Stockton, Ca
I purchased my turbo tax at a club store and was to get a 10.00 credit it did not apply it during check out
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
tt is ok
on September 30, 2025
Posted by: lefty1121
from new york
turbo tax agent was helpful.nnnnnnnnnnnnnnnnnnnnnnn
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy and service good
on September 30, 2025
Posted by: DJ support
from Ohio
Shawna help solve our problem filling our amended 2024 tax for Federal and Ohio state.
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Partnership K1s and States need work
on September 30, 2025
Posted by: Cruise2024
from TN
Federal is pretty good, but NOT user-friendly for complex K1s with multiple income sources, foreign issues and QBI....Surely there is a better way than needing a separate K1 worksheet for EVERY issue for each K1..
Also, states, especially Massachusetts, need some better oversight. This year was better than past years but still not working well. There's "PTE" now for a lot of states that isn't handled well....Turbotax specifcally stated to enter it in Tax Payments Worksheet, yet Massachusetts needed Schedule CMS to make it plug into the main form correctly.
Also, states, especially Massachusetts, need some better oversight. This year was better than past years but still not working well. There's "PTE" now for a lot of states that isn't handled well....Turbotax specifcally stated to enter it in Tax Payments Worksheet, yet Massachusetts needed Schedule CMS to make it plug into the main form correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love using TurboTax
on October 1, 2025
Posted by: Bat Dude
from Colorado
We did have trouble finding a K-1 (Form 1041), but we DID find it!
Response from turbotax.intuit.comBy TurboTax Care Team, October 24, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good program - updates are a bit slow
on October 2, 2025
Posted by: danny160
from georgia
Good program. I still think some errors when it comes to disposition of K-1. If partnership is wound down and capital account down to zero, should require you to enter a disposition price and basis. That is simply wrong.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 24, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com