Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,795 Reviews)
Rating breakdown 19,795 reviews
5 Stars
11,254
4 Stars
3,899
3 Stars
2,229
2 Stars
1,105
1 Star
1,308
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Product needs help
on May 11, 2025
Posted by: Complaining Annie
New GUI for Interest and Dividends is awful. Too many keystrokes required. How about going back to the clear, plain listing in prior releases.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Product Needs Clarification at Times
on May 11, 2025
Posted by: Taconic
from Salt Point, NY
This is a great product, only it needs section clarification at times, often times a software bug skips whole sections in the state return and then erroneously informs you that you cannot file an e-return, and makes it difficult to correct sections at the end during the evaluation check if you're unfamiliar with with program such as might be the case with the elderly!.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Users should be told if a filing is not go made
on May 12, 2025
Posted by: DCS195
from Kentuchy
I've been a customer of TurboTax for over 10 yrs. and have always appreciated their product. For the last couple of years, I have encountered problems accessing prior years returns in order to transport information to the current year's return. This year, I have an even bigger problem when I completed everything through to the e-file stage for Federal Returns as always and then discovered that for some reason, the return was not submitted to the IRS before the deadline. This was very disturbing, but with the help of a very good Customer Support staff person, I have now been able to file my return. I still do not know why it didn't go through the first time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience
on May 12, 2025
Posted by: KSB 2024
from Shreveport, LA 71115
Clear instructions. Walk through easy to complete.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Elusive E-File Confirmation
on May 12, 2025
Posted by: SW_South Carolina
It was very difficult to determine whether my taxes were e-filed or not. Even after going back 10 days later to see why tax payments were not deducted from my checking and going through the e-file steps a second time, a confirmation screen was visible, but I was unable to print the confirmation that both state and federal taxes are now filed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the program you can trust!
on May 12, 2025
Posted by: Katelynn82315
from Stanwood, MI
I have been using TurboTax for many years now and I trust it totally.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tubo Tax professionals are very helpful
on May 12, 2025
Posted by: Jaybees
from Maine
We got word from our state that there was an error in our return. Oletha was amazingly helpful in resolving the issue and helped us make the necessary corrections. We so appreciate her help. The product itself is not really simple for those of us without tax knowledge. It's confusing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax, has changed compared to past yrs.
on May 12, 2025
Posted by: What do I do Next Year
from Burton Michiogan
been with for yrs and had you there when something popped up till this yr. had a question but the $60 fee stopped me cold in my tracks. I did my fed and state and had a is issue on what print out format to use on the mailing of the Michigan state cause I had 3 sheets. i could not find any info and no one to go to. so i put them in a sheet with all the required forms and sent it in early. I got a letter today from State of Michigan saying " your Retirment and/or pension subtraction was disallowed based on year or birth of the oldest filer, a Michigan standard has been allowed? My Turbo tax say I get back $32 and the letter from Michigan say i Owe 1047 Plus $6 for a total $1,053. I'm calling tomorrow. Where was you when I needed you . oh I rem $60 to talk for a simple question.
Written by a customer while visiting turbotax.intuit.com