Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,795 Reviews)
Rating breakdown 19,795 reviews
5 Stars
11,254
4 Stars
3,899
3 Stars
2,229
2 Stars
1,105
1 Star
1,308
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
HARDER AND HARDER TO USE EVERY YEAR
on May 7, 2025
Posted by: VTPLS
from California
Turbo tax becomes more difficult to understand and use. Sometimes it says 1095 is required. When called around and got one. I have no place to enter it. Google search says that it is for my record only. With the $10 Deluxe version credit State filing should be reduced to $15 as it says in the before the e-filing. But at checkout Turbo tax charged me the fund amount of $25.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Confusing
on May 8, 2025
Posted by: taxes33333333
confusing, not very useful, software needs review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on May 8, 2025
Posted by: deejlow
Easy to use and navigate the program. I have been using for many years and I am very happy with the program and support
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User Friendly
on May 8, 2025
Posted by: Dion1957
from Atlanta
Very User Friendly!!! Lot of information to making it easy to do your return
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
holes in the program
on May 8, 2025
Posted by: mike0508
from nc
I thought this return was filed on 4/15 when I prepared it.and the system said iwas successful. I'm not sure what was successful but I think you should have sent an email or text alerting mew that the return wasn't finished or filed or something.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax crashed on last step delaying my refund
on May 8, 2025
Posted by: kknb2
from New Mexico
Turbotax crashed on the last step (repeatedly). This was after I filed - the page said that more documentation was required to complete the process after efile was complete- but TT crashed everytime on the last step and did not allow me to complete. As a result, my refund was delayed, since the IRS had to send a letter to me to complete the required documentation (verification). If I could upload a screenshot, I would. What it said was: ven though you e-filed, don't skip this paperwork. These are items required by the government to complete your return. When I pressed the “Print the required forms” button, TT crashed. ALso, the state NM TT return does not easily allow the solar tax rebate - I had to go online and figure out how others did this step. It required emailing the state (and discussing with them how to go about this). Otherwise, I have used TT for years with no real, major issues until this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Desktop installation was a nightmare!!!
on May 8, 2025
Posted by: GWR3
from Vermont
I've been using desktop Turbotax for over a dozen years and up until now installation was effortless. This year installation was effortless on my laptop but then took over four hrs with 3 "experts" to get the software installed on my desktop in the same room with identical network connectivity. Finally the last rep escalated the problem to a tech rep capable of more than just reading scripts to me that they didn't really understand. He navigated me to a system file and fixed the problem in less than 10 minutes. A waste of time for me and $$ for you.
Then, when I later tried to download the state app on my desktop it said the app was up-to-date (it hadn't been downloaded !!!) and wouldn't download anything. After another unsuccessful 2.25 hrs with another 2 reps I gave up!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great program
on May 9, 2025
Posted by: FrankieAii
from Easton PA
Been using for a number of years - Always got it right - We should be able to password protect the returns
Written by a customer while visiting turbotax.intuit.com