Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(19,860 Reviews)
Rating breakdown 19,860 reviews
5 Stars
11,295
4 Stars
3,907
3 Stars
2,236
2 Stars
1,108
1 Star
1,314
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
awsome
on April 16, 2025
Posted by: polka BOB
good product have used turbo for 15 years now, always excellent product and accurate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Customer for YEARS but Slight Hiccup This Year
on April 16, 2025
Posted by: TroyB007
from Indiana
Turbo Tax is my go to software not for many many years and I'm a satisfied customer! However, this year, you let me down. Both of our W-2s brought in an incorrect amount when ingested (from 2 different companies) not providing the correct amount for box 18 which I believe is local wages. Of course, TurboTax found no error when checking before e-filing. Then after filing both Federal And State (Indiana), my state was rejected because box 18 was invalid/incorrect. Sure enough, it was and I had to manually change it. A small hiccup but concerned twice. Once for loading the wrong data and twice for not catching it on your double check that this field could be wrong. It was accepted the second time I submitted it thankfully and all should be well. I will. still consider TurboTax my tax software and will continue to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Missing Element
on April 16, 2025
Posted by: CustomerZZZ
from Concord, CA
This year when I printed my forms to mail there was no instruction page for the Federal Form. No address provided for where to mail the form. I had to go online and find an address for the IRS that was for my state and my status. A big oversight on TurboTax's part. (the instructions were there for the state form and the address to mail it to)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great.
on April 16, 2025
Posted by: starbuckley1
from Bristow, OK
Had to call about issue today, wait time was understandably slow due to tax season, but was great service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Pin numberchange
on April 16, 2025
Posted by: Anita1957
terrible cannot get information how to change pin number
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Growing disappointment
on April 16, 2025
Posted by: Mary 504
from Arizona
I have used Turbo Tax for many years but now I feel this program has become difficult to use. I found myself fighting with the program and it resulted in the inability to file a timely extension. This resulted in my return being filed a day late. I'm not sure I will continue with your program next year. I used a different program for a prior year return and it was significantly easier to navigate through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great stuff with one recommendation
on April 16, 2025
Posted by: RangerJG
from San Jose, CA
Pretty good, as usual. It was a bit difficult to figure where my SSA-1099 and 1099-R would be entered because those do not appear on the initial Income and Wages page of the app but various other 1099 from reference are listed. Not very intuitive to understand you must scroll through all the others first.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bad experience with 2024 Desktop version
on April 16, 2025
Posted by: HC14
We had a horrible experience with Turbotax this year. It didn't catch a simple error and our state return was rejected and our owed taxes are now late. It also didn't transfer our information between our federal and two states correctly. Now we are having to amend our state taxes. We have always had good experiences with Turbotax and have used this product for years. We are not sure we will continue to use this program because of the bad experience this year.
Written by a customer while visiting turbotax.intuit.com