Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4.1
(20,230 Reviews)
Rating breakdown 20,230 reviews
5 Stars
11,524
4 Stars
3,976
3 Stars
2,265
2 Stars
1,129
1 Star
1,336
Customer Reviews for TurboTax - Deluxe 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax is one of the best & easiest software!
on April 14, 2025
Posted by: Caoimhin1959
Great product! It makes it easier and quicker to do my taxes. I have been using it for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problem with Error Check
on April 14, 2025
Posted by: Tom1971Help
Had some problems this year with error check. Got message saying Congratulations - No Errors. Then at a second check got multiple errors. Have used TurboTax for many years and never had this problem. Still love your software but it was frustrating this year. The return I was working on was not even very complicated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love Turbo Tax. I have been using it for years
on April 14, 2025
Posted by: tinfoil47
from Salisbury, NC
My experience with Intuit Turbo Tax is always great
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and reliable
on April 14, 2025
Posted by: Manedo
Easy! I am a long-time user because it is easy. Most probably will use it again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is Excellent
on April 14, 2025
Posted by: Pgrpgr1936
Dale and Alan help us perfectly!! good job !! keep it up
i've been using Turbo tax since 1996 and i have nothing to complain about the services its excellent
i've been using Turbo tax since 1996 and i have nothing to complain about the services its excellent
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is GREAT
on April 14, 2025
Posted by: Melanietc1016
from North Carolina
I've used Turbo Tax for years and it is so EASY!! It walks you through every step of the process and will even prompt you to think about things you may have forgotten so that you can get the maximum amount of deductions.
Response from turbotax.intuit.comBy TurboTax Care Team, May 3, 2025
Thanks for filing with TurboTax and sharing your feedback on this year’s tax filing experience.
We understand accessing funds quickly is important at tax time. Next tax season, you can skip the wait and apply for Refund Advance. $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/
We understand accessing funds quickly is important at tax time. Next tax season, you can skip the wait and apply for Refund Advance. $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
frustrated this year
on April 14, 2025
Posted by: Frustrated500
from MN
I've used TTax for years. I am frustrated with the changes they make that make inputting in things that are so simple, like Interest/Dividends or Capital Gains, right off the 1099's to the 2024 version of Deluxe instead of 1 small table, someone though they could make it pretty and created separate colorful boxes breaking down categories., that takes up a whole computer screen, making it more difficult to see everything on a 13" computer screen! Totally unnecessary when the tool ALREADY walks us through it or we can see it in List format which is so much easier to spot and "Update" if needed.
Also, when we have an easy 1099-INT or DIV to add a couple numbers ourselves, it is FASTER! Why make me go in and out of ONE box 4 times for different things, but it simply took me to the same input screen each time. It's like they eliminated a good tool with one that adds several steps if you have more than one company, whereas before it was literally on separate lines, one under another. Dumb.
I'm also questioning the COST. The price they want for the software is getting higher and higher, especially now that some can do it online for free, with different companies, even earners up to $60,000 I think I saw last year.
I went to pay for uploading my state return. They don't tell you in advance the cost, but it was $25. However on the screen to "pay," it also said there was a $40 return processing FEE. it was worded poorly and the word "return" was interesting--does that mean for each states I need to submit to in addition to the $25? (Nicely offered to take that out of my government return--seriously no, why do you need to get involved in my banking business and what the government sends me?
I just finished with irritation after searching for an answer for 2 days on and off--but if you want the company to answer a question about the tool/survey/where to find something before essentially searching on the TT comm. website... it's no longer as good as it used to be. We used to be able to type in a word, it would pop up, you'd select the correct one, and it took you to that exact place in the tool. So if you needed to know where you put in nondeductible IRA contributions, boom... Now you search and search and have to go through the tool over again. Oh by-the-way, the dang tool ERASES what you 1st put in if you do that...the boxes do not stay filled in.. BY now I could've paid someone $150 to do a fairly easy return, instead of messing around and paying $125 (product & 2 states).
Turbo Tax has been a good product. I continue because I'm familiar with the tool and can upload last year's returns fast. However,
In addition,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Mostly helpful
on April 14, 2025
Posted by: Dad for kids
from USA
Mostly helpful.
The integration with the credit card for payment of forms does not work so it is really difficult to finish the taxes.
No website help and would think to call to wait for hours on the phone.
The integration with the credit card for payment of forms does not work so it is really difficult to finish the taxes.
No website help and would think to call to wait for hours on the phone.
Written by a customer while visiting turbotax.intuit.com