Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.2
(21,822 Reviews)
Rating breakdown 21,822 reviews
5 Stars
12,435
4 Stars
4,282
3 Stars
2,465
2 Stars
1,225
1 Star
1,415
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Love TurboTax
on April 5, 2025
Posted by: Anonymous
from Santa Fe, NM
I have now used TurboTax for decades and wouldn't use any thing else. My only criticism is that the Foreign Tax section cannot be understood.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is simple to use!
on April 5, 2025
Posted by: DebsByDad
I've been using Turbo Tax for at least 20 years now - so detailed and simple to follow!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Why do you have to login?
on April 5, 2025
Posted by: amymmmmmmmm
I love using the softeare each year. Unfortunately, I wasn't able to "login" under my email address as I didn't have a password, and the codes sent to my email were NEVER accepted. Tried for over an hour. Ended up opening another account with another email. Why is this necessary
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is pretty good
on April 5, 2025
Posted by: Cintra2025
from Melbourne, FL
It's time consuming and the desktop version is more difficult than the online version. Some forms are not very well understood.
Pros: I moved, I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Missed $$$ due to no prompting
on April 5, 2025
Posted by: Wolfman1234
from North Carolina
The rating is not so much for this year, but the years past. Apparently there has been a subsistence allowance I qualified for, which was never prompted to me in the past years... it has been in effect since 1995. This would have saved me approximately $200 in state taxes each year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
REVIEW
on April 5, 2025
Posted by: DELINQUENT TAX GUY
Product is easy to use. Ability to back-up, open and close multiple times and edit easily makes it a breeze to estimate when/where needed and correct to exact values when identified.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as good as before
on April 5, 2025
Posted by: KKCC123
Then changes to the financial entry/download sections made the entire process more complicated and difficult to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is pretty good, but has some flaws
on April 5, 2025
Posted by: Gwen JP
from Snohomish, WA
Overall, my experience with Turbo Tax each year is good. The software is easy to use and fairly quick to complete. There are a few areas, however, that need attention as they waste my time every year.
Washington State does not have an income tax. Turbo Tax, please stop wasting my time with so many prompts to file my State return!
Vehicle licensing fees - Turbo Tax thinks that Washington State charges its vehicle license fees based on vehicle value, making them a type of property tax. I don't know if some counties do this, but Snohomish County does not, leading to me scrutinizing my tab renewals every year for nothing. Snohomish County, WA describes that the license fees are based on vehicle weight, but there is no information provided to break that down. Then Turbo Tax goes from being clueless to knowledgeable as it does indicate that some counties may charge an RTA (regional transit authority) fee on the license tab renewals. We are not subject to that where we live.
Sales Tax deduction - one major complaint I have is that Turbo Tax only allows for one sales tax rate paid. Where we live, sales tax can range from 7.9% to 10.35% depending on where you happen to be when you are shopping. I have been disappointed in past years when trying to enter a major purchase that was made at a different rate (i.e. higher) than the local rate where I live. This is a disservice that you can't just enter the accurate information.
Box 14 items - Other - there should be more information about common items that people may see on their W2s, so I don't have to spend 20 minutes trying to find the answer every year. The ones we have are FSA contributions, Washington worker's comp and PERS2, which is a lifetime retirement pension or 401(a) defined benefit plan. It seems like these are common enough items that Turbo Tax should just include them in the list of options so it isn't so nerve-wracking, or at least address it in the information available. Selecting "other" just seems like maybe I'm doing something wrong. At least if the information said "here are some common items" or that many of the items in box 14 do not need to be entered at all, it would be helpful for taxpayers (most people) who aren't familiar with what needs to be reported and what doesn't.
Washington State does not have an income tax. Turbo Tax, please stop wasting my time with so many prompts to file my State return!
Vehicle licensing fees - Turbo Tax thinks that Washington State charges its vehicle license fees based on vehicle value, making them a type of property tax. I don't know if some counties do this, but Snohomish County does not, leading to me scrutinizing my tab renewals every year for nothing. Snohomish County, WA describes that the license fees are based on vehicle weight, but there is no information provided to break that down. Then Turbo Tax goes from being clueless to knowledgeable as it does indicate that some counties may charge an RTA (regional transit authority) fee on the license tab renewals. We are not subject to that where we live.
Sales Tax deduction - one major complaint I have is that Turbo Tax only allows for one sales tax rate paid. Where we live, sales tax can range from 7.9% to 10.35% depending on where you happen to be when you are shopping. I have been disappointed in past years when trying to enter a major purchase that was made at a different rate (i.e. higher) than the local rate where I live. This is a disservice that you can't just enter the accurate information.
Box 14 items - Other - there should be more information about common items that people may see on their W2s, so I don't have to spend 20 minutes trying to find the answer every year. The ones we have are FSA contributions, Washington worker's comp and PERS2, which is a lifetime retirement pension or 401(a) defined benefit plan. It seems like these are common enough items that Turbo Tax should just include them in the list of options so it isn't so nerve-wracking, or at least address it in the information available. Selecting "other" just seems like maybe I'm doing something wrong. At least if the information said "here are some common items" or that many of the items in box 14 do not need to be entered at all, it would be helpful for taxpayers (most people) who aren't familiar with what needs to be reported and what doesn't.
Written by a customer while visiting turbotax.intuit.com