Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(22,410 Reviews)
Rating breakdown 22,410 reviews
5 Stars
12,734
4 Stars
4,429
3 Stars
2,531
2 Stars
1,257
1 Star
1,459
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Error 2 cost me about 6 hours of my time.
on April 2, 2025
Posted by: RussD64
I've used TurboTax for at least 20 years and have always had a great experience, until this year. I spend about 4-5 hours with technical support trying to figure out why I was getting an Error 2 when trying to transmit my return. I have TT installed on a fairly new Lenovo laptop running Windows 11. After trying everything, we tried connecting the laptop directly to my router with an ethernet cable. The transmit went immediately! Hopefully TT programs will do better than just provide an Error 2 message saying that the transmission didn't go through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting Worse
on April 2, 2025
Posted by: Mister Tee
from CA
Not user friendly, lots of irritating non-intuitive quirks like having to go internet to make a CC payment. The stupid window didn't give detailed instruction. Getting lazy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on April 2, 2025
Posted by: Steve279
Have used it for years. Easy and quick. Very Happy with the product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Product
on April 2, 2025
Posted by: Bob Pf
from Fredericksburg, VA
Easy to use. I have used for many years and will continue to use it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Vert difficult time with TT2024 !!!
on April 2, 2025
Posted by: KottaMann
from East Coast
This year was a ball buster for me. I have used TT for about 15 years and this year was a mess starting from just wanting to install the program on my local machine and work it. It seemed to direct me to want to work my return on the cloud which was not at all what I wanted to do. Thank God I saved a copy of last year's returns on a thumb drive and noted that TT2024 could not find the tax file until I directed TT24 to last year's file I had copied. It was my understanding that TT each year will import the appropriate info from the prior year return, This same issue reared its ugly head when I sat down to do my 2022 taxes only to note there was no tax year 2022 tax file available in TT23.Lastly, I saved the file for 2024 and resumed working on it a day later only to note that data I had input the prior day was partially missing so I had to re-enter it again. All of these major issues should not be occurring. I am very unhappy with what used to be a stellar program now replaced with a cumbersome error--ridden albatross.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Avoid a Rabbit Hole
on April 2, 2025
Posted by: Dougie G
from Seattle, WA
I wish the forms were shown parallel with the questions being asked. Also, up front qualification info would be useful so you don't go down a rabbit hole: for example, Medical Expenses - you need more than $7800 of expenses to qualify for a deduction. Also applies to other deduction loops.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Tax Return Product
on April 2, 2025
Posted by: LJomo
TT is an easy interface to use for preparing taxes and I've used it for years. Good job!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Revert to old Investment 1099 interview process
on April 2, 2025
Posted by: tom_young
You should be ashamed with the new format for entering Investment 1099 information. I found it horribly confusing and not nearly as straight-forward as the old entry process. I was left with a feeling that information was not being entered properly; you don't want to experience that feeling when doing an income tax return.
As a prior SuperUser I'm aware that, for whatever reason, TurboTax is always making what they deem to be "improvements" in the product. Some changes have been improvements in my opinion, others not so much; the track record here is mixed. But if I had a seat at the table where this particular change was being assessed I'd vote a strong "thumb down."
Written by a customer while visiting turbotax.intuit.com