Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(23,520 Reviews)
Rating breakdown 23,520 reviews
5 Stars
13,279
4 Stars
4,667
3 Stars
2,698
2 Stars
1,340
1 Star
1,536
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
TurboTax Continues to Decline
on March 22, 2025
Posted by: Fukems
from Minnesota
I've used TurboTax for more than 15 years, and this is one of the worst user experiences I have had. The way you integrated your TurboTax online format for entering Investment Income and adding/editing each 1099-B transaction is horrendous. I had over 50 transactions in 2024 and it was absolutely painful to edit each one. The edit button was hidden to the right of the screen. I had to scroll down, then over, then scroll back up just to see the edit button. I had to do this 50+ times. Please fix the window format so you can expand it to see everything. Also, as I entered each transaction, TurboTax functioned slower and slower. I had to save/quit/reopen the application several times to get it to function better. I think you've got a memory leak in your MacOS version. Please fix the application performance. The quality of this program has steadily declined. Next year may be my first to switch to your competitor.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Install Instructions are Bad
on March 22, 2025
Posted by: Boomer Sooners
from Fort Worth, TX
Now that Intuit no longer includes a CD when purchasing the Deluxe version, the instructions are terrible. In order to figure out how to install Turbo Tax 2024, I had to go to the Community.
Suggestion, have a link to the 'easy' installation directions.
Suggestion, have a link to the 'easy' installation directions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Step by Step
on March 22, 2025
Posted by: ladypugh
from MS
Been using the product for years for both federal and state. Walks you through every step!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was very helpful
on March 22, 2025
Posted by: LJE24
from New Jersey
Turbotax Delux was very helpful with the step by step instructions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very good
on March 22, 2025
Posted by: Oldlady1948
Very good product wasn't difficult for an old lady to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Only slightly better
on March 22, 2025
Posted by: tmeester
Stop charging for State filing after you trick someone into a free form.
Should not have to re-enter my CC if I log into the Intuit account I used to buy this thing.
Should not have to re-enter my CC if I log into the Intuit account I used to buy this thing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bring Back Turbo Tax Discs.
on March 22, 2025
Posted by: IPreferdiscs
I prefer using a disc to download and set up Turbo Tax,. It is more difficult now to set the program up from a number provided. I shouldn't have to require assistance to get the program up and running. I never had a problem when I could download it from a disc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
fix state
on March 22, 2025
Posted by: forgemenot
from wi
pretty good with federal but WI seems to be an after thought
Written by a customer while visiting turbotax.intuit.com