Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(23,554 Reviews)
Rating breakdown 23,554 reviews
5 Stars
13,290
4 Stars
4,678
3 Stars
2,703
2 Stars
1,345
1 Star
1,538
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
Very disappointed!
on March 22, 2025
Posted by: Hiking66
My husband and I have used Turbo Tax for many, many years. We had the most problems this year with filing our federal return electronically and trying to mail in our state return. We spent hours!!! We finally just mailed in the state without Turbo Tax's blessing. Why was this so difficult? We will do our 2025 taxes with an option other than Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is much more difficult this year
on March 22, 2025
Posted by: aeprhoawu
from CA
Have never needed live tax advice in the past with Turbo Tax. This year it seemed Turbo Tax was far more difficult to understand than in past years. I hope that was not done on purpose so that users would be forced to pay $60 for live tax advice. Paying $63.81 for Turbo Tax plus $60 for live advice makes Turbo Tax a pretty expensive platform. Your AI that answers search queries is useless.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy for a Retiree
on March 22, 2025
Posted by: Old and slow
from South Carolina
Have used Turbo tax for over 10 years. Ity's fast easy and walks you through everything you need.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Can't download previous year's filings
on March 22, 2025
Posted by: justinbolee
from wa
I was not able to download my tax returns from previous years. I tried to follow https://ttlc.intuit.com/turbotax-support/en-us/help-article/prior-year-tax-return/access-prior-year-return/L7opE9vDA_US_en_US, but there was no "documents" tab anywhere. After logging in, I only could take the survey, even though I already purchased TurboTax.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Why do I pay for a "free" state return
on March 22, 2025
Posted by: Disappointed too too
I bought the Fed with 1 free state filing. Then I have to pay for the state. Where is the 1 free?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TT needs to request Identity PIN at the start
on March 22, 2025
Posted by: Rick_2
from Ohio
Overall and throughout the years using TT I am pleased. This year, after submitting TT returns to both Federal and State via e-file, both got rejected. They got rejected because TT had not informed me to fill out the Identity PIN given by IRS via mail. This is really frustrating. If anything, the Identity PIN needs to be located in the front TT where the personal information is inputted.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Larger print needed when filling out forms
on March 22, 2025
Posted by: Hondashadow
Very disappointed in the size of fonts while using Turbo Tax. The user area only filled about 1/3 of the screen--WHY couldn't you make the letters BIGGER???
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always gets the job done
on March 22, 2025
Posted by: MarciaKL
from California
I've used Turbo Tax to file my tax returns for 30 years. The program asks understandable questions to determine which forms I need to file, and uploads information directly from source documents as much as possible. Don't see how any other tool could work better.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com