Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(24,373 Reviews)
Rating breakdown 24,373 reviews
5 Stars
13,703
4 Stars
4,863
3 Stars
2,818
2 Stars
1,390
1 Star
1,599
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
'24 version most difficult in over 10 years
on March 14, 2025
Posted by: Almost Ederly
I used Turbo tax Deluxe for many years, but the 2024 version is the worst ever. To do what I did in previous years, I had to go through a back door. I felt that Turbo tax wanted me to pay for an advanced version. It is not obvious how to get to forms needed: Example MN estimated taxes.
I will shop for a different tax program next year,
I will shop for a different tax program next year,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
"Internet Pin Prompt"
on March 14, 2025
Posted by: JAWindsor3
Why didn't Turbo Tax automatically prompt me to add in the federal and state internet pins? I was prompted to add these in the past.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is good, but has some issues
on March 14, 2025
Posted by: RichardM58
from CA
I have been using Turbo Tax for decades now. It used to be simpler, more straightforward. This year interview user interface has changed this year and not for the better. Example: for looking over the various sources of forms it used to be a simple list of names of the sources/companies that issued them, now it is boxes that take much of screen space. When you click on delete, the confirmation window disappears from your view and you need to scroll up to view, just confusing and unnecessary. Also, there were problems created by the software when making changes to classification of some income items (income that was initially classified as MISC that I needed to re-classify into INT). Upon the deletion of the MISC form in order to get rid of the MISC income (as it was changed into INT income) there were some other forms left over that created errors upon check. I needed to go back and manually delete the left over forms. In general, there is an issue where some of the bank investment notes report their income on a 1099-MISC instead of a 1099-INT. I’m not sure why that is, but it has something to do with a rule that’s deep in the tax code. TurboTax has a flaw that has been there for a long time where it assumes that anything reported on a 1099-MISC is from a business activity, and they won’t let you get past the 1099-MISC questions without a business activity code. But there isn’t a business activity code because the income was not from a business activity. Hence, I needed to reclassify the MISC income into INT income.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is great
on March 14, 2025
Posted by: Mel Gonz
Easy to use. It helped me go step by step with no problems.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is an excellent service!
on March 14, 2025
Posted by: NGW01
Turbotax is an excellent service! It walked me through all my situation with clear guidance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
see above
on March 14, 2025
Posted by: Marley1221
it's easy What more can i say I've used it for over 10 years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great, but....
on March 14, 2025
Posted by: Parks23
from Texas
Turbo Tax is great. Been using it for decades. Only problems encountered was in filling out the K-1 forms. minimal instructions in the step-by-step process. Very confusing. So much so, I had to pay the $60 for expert help from Turbo Tax to fill out the form - which was easy as they walked me through it. I will continue to use it, but please fix the issue.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great product
on March 14, 2025
Posted by: debh923
It is very easy to walk through the software and answer questions.
Written by a customer while visiting turbotax.intuit.com