Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(24,439 Reviews)
Rating breakdown 24,439 reviews
5 Stars
13,741
4 Stars
4,878
3 Stars
2,824
2 Stars
1,394
1 Star
1,602
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is the only way to go.
on March 13, 2025
Posted by: Char153
from Canton Ohio
I had difficulty downloading the program without the CD. However, the lady from Georgia was extremely helpful and I want you to know that she was pleasant and courteous. I give her five stars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
First time experiencing glitches.
on March 13, 2025
Posted by: Karen is disappointed
This is the first time I experienced glitches with Turbo Tax after using the program for years. My dividends didn't properly transfer from two financial institutes, and I had to add them manually. Also, I didn't have an appropriate option to select on how to pay my state taxes (Georgia). I paid by credit card, I but had to select "ACH" or "Check" before I could proceed with submitting my forms. Also, you have a "gotcha" $40 fee at the end. Very disappointed. I will investigate other tax filing options for next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Noncash situation
on March 13, 2025
Posted by: jhd9844
Works very well unless you get a 1099-Misc for a noncash item. Had to call support and was very helpful
but took a while to figure it out.
but took a while to figure it out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not as simple to navigate
on March 13, 2025
Posted by: Sambapic
from Brockton, MA
I found it much more difficult to navigate. difficulty returning to Turbo Tax prior to completion. I've used TurboTax for many years without a problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good walkthru Questions - small fonts and screen.
on March 13, 2025
Posted by: KevConnecticut64
from CT
TurboTax asks for all the information. However, I felt uncomfortable with my own outstanding questions at certain times during the questioning. I mean there were times I know I wanted to enter something, but I wasn't asked when I thought I should be.
As a person hitting there 60's in age, I wish there was a way to increase the font/screen for better readability.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not too happy this year
on March 13, 2025
Posted by: ndk47
from galloway ohio
it should take me less than an hour to enter my info and its taken me over 3 hours to complete. if there is nothing on my form i cant add anything and turbo tax keeps going back to your forms for me to fill in. if theres nothing there there is nothing i can do. pain in the butt
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax has gotten glitchy.
on March 13, 2025
Posted by: Danjen8
from South St. Paul, MN
There were so many glitches this year that I've never had to deal with before that I don't know if I'll continue using this product. When I got to Other Forms You May Need, Turbo Tax already had the Property Tax Refund (Form M1PR) box checked. It said, "If you are not ready to file one of the returns below, continue without checking the box. Come back to this screen and complete the return below when you have all the information needed." It would NOT let me uncheck the box! Solutions online were to delete your state taxes and start over. Not happening. There were others, but I ended up having to wait until my county sent me my property tax paperwork to finish and file my taxes. That is absolutely unacceptable. Next glitch, I finished my Federal, State, and Property Taxes and before I could print or file anything a screen came up saying, "You've Filed Your Minnesota Property Tax Refund Request." I hadn't filed anything yet. I believe there was one other, but I am so flustered that I can't even remember what it was. Rethinking Turbo Tax for next year. Especially if the Property Tax issue is not fixed, I'm not waiting to file my taxes again because of a sloppy product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Rip-off
on March 13, 2025
Posted by: LFB8
from Mass
I have never liked TurboTax and still don't. I only use it because my wife buys it. There are many areas of the program that lack some basic functions. Plus, it is a rip-off. I prepared a return for my granddaughter. She happened to live in two states in 2024. She had to pay $45 for one of the states. An absolute rip-off. Her income for the state was $9551. Her refund was $118 and had to pay $45 to get the forms.
Written by a customer while visiting turbotax.intuit.com