Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(24,617 Reviews)
Rating breakdown 24,617 reviews
5 Stars
13,820
4 Stars
4,916
3 Stars
2,858
2 Stars
1,410
1 Star
1,613
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Did you really read this?
on March 11, 2025
Posted by: 12tobe
I have used you for years. You make changes in how you process items and do not alert us...even with a footnote. An example is in the area of IRA Distributions and how RMDs are accounted for in TT. This year, for the first time it was very important to enter ONLY the amount for an RMD for EACH 1099 that you received...not a larger number that might include accounts in another Vendor/Acct. for which you DID NOT receive a 1099. If you put in too much, then you got bounced into a 52xx form that generated additonal taxes (about $18K in my case). I had to figure it out on my own. Not good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great for a standard Filer like mysel
on March 11, 2025
Posted by: Hansi Schatzi
I had a difficult time starting this years Turbo Tax. I called your help line and a wonderful tech named Jacqueline helped to get things rolling. She had a lot of patience and explained that this year was harder because Turbo Tax tried to eliminate all the scams going on. Thank you Turbo Tax for looking out for the consumer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2023 Version Was Better Than 2024 Version
on March 11, 2025
Posted by: LA LIAM
from Los Angeles
Last year's (2023) version of TurboTax Deluxe was much better. The Interview questions were more detailed. In this year's version (2024) it just asks for a lump sum of Business Income and Expenses by category, rather than the components of each Business Expense. I ended up filling in the details on the individual forms and worksheets. For example, in years past I could break out non-1099 income by source (Cash, Venmo, Zelle, ApplePay). This year's version just asks for a lump sum of non-1099 income.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Sucks
on March 11, 2025
Posted by: AngryCustomer9999
from California
The new fee to file federally is nothing but price gouging on your part. The need to create an account to file is also absurd.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Much less user friendly than in past years
on March 11, 2025
Posted by: Hunna 15
from Myrtle Beach
Not as user friendly as in former years. If I wanted to take a look at tax forms along the way, there was no clear way to get me back to the main tax preparing pages. Also, getting the info from our financial accounts, such as Merrill Lynch seemed a lot harder than in the past 5-6 years. The wording of how to get you to log into your account was clumsy and left me wondering if our info would ever be downloaded. It seemed as if your programmers were far worse than in prior years. It was not the easy breeze that you normally make it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Even a 85 year old can do it !!!!!
on March 11, 2025
Posted by: JGS39
Tina was great she helped me to do a uh no an amended file I had to a 1099 miscellaneous that got missed in my original filing and I had to do an amended filing and Tina was just great that she walked me right through it I really appreciate the thought that you put into this program thank you
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax makes filing taxes easier
on March 11, 2025
Posted by: crk15
from aurora colorado
easy to use , but some redundancy not there in 2024 version
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2024 improvements are not so great.
on March 11, 2025
Posted by: csc83
from Dallas, TX
I have been using TurboTax for years. I absolutely HATE what you did with the Investment Section. It was so much easier before when you could just add a new 1099-INT or 1099-DIV without going thru 3 separate screens to choose type, no I don't want to import, etc. Makes it way more difficult than it needs to be when you want to enter things yourself.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com