Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4.1
(24,675 Reviews)
Rating breakdown 24,675 reviews
5 Stars
13,850
4 Stars
4,927
3 Stars
2,869
2 Stars
1,412
1 Star
1,617
Customer Reviews for TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
3
2024 Tax Year Turbo Tax Home Deluxe Glitches
on March 11, 2025
Posted by: MZFL
from Florida
I am a long-time Turbo Tax user -- Home & Business, and before retiring, Business version (for corporations). Turbo Tax Home Deluxe for T.Y. 2024 has 2 glitches. 1.) For some reason, the program skipped over the section that asks if we have Identity Protection PINS (the 6-digit PINs issued annually from the IRS). Fortunately, I knew from previous experience that this info needed to be entered for e-filing, so before I filed, I searched through the forms for the entry point. Not entering this info would have caused my return to be rejected! 2.) This year, the program automatically assumed that our income is the same every quarter and calculated required quarterly withholding amounts for 2024. But our income varies greatly during the year. So when I entered our Form 1040-ES estimated quarterly payments, the program generated a $5 penalty for our underpayment. (But our estimated payments were within the required minimum amounts!) Fortunately, I always read our returns before filing and spotted this glitch. I had to MANUALLY correct Form 2210> Part 1> Line 9> Check "Yes"; and Part 2> Line C> Check "Income Varied>". I closed Form 2210 without filling in Part 3, for fear I would not do it correctly. I went back to the Guided entry to the section that deals with Form 2210 and (fortunately) the program opened the dialog to re-enter our estimated quarterly payments. The $5 penalty was gone. $5 is a small amount, but it tells the IRS that you did something wrong and past experience told me to fix the glitch.
On a separate note, this year's program installation was VERY slow, to the point of aggravation and I noticed it ran slow once it opened. So deleted and reinstalled it. Not much better, but after several routine updates, it seemed to run a little smoother. The interface also seemed different when clicking on a topic and entering information -- not as "intuit"ive as previous years.
On a separate note, this year's program installation was VERY slow, to the point of aggravation and I noticed it ran slow once it opened. So deleted and reinstalled it. Not much better, but after several routine updates, it seemed to run a little smoother. The interface also seemed different when clicking on a topic and entering information -- not as "intuit"ive as previous years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the best
on March 11, 2025
Posted by: Rogerm45
from Southport NC
Online help was very effective and efficient, agents were patient and courteous
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still using it.
on March 11, 2025
Posted by: SJC32086
Not as good as last year. Did not preload all my data from last year. Could not download my 1099 data.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Frustration
on March 11, 2025
Posted by: DKStevenson
from Naples, FL
I am unable to print my return - how do I talk to a person?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Always a Helpful Product for Filing Taxes
on March 11, 2025
Posted by: R1D9G45
from Southlake, TX
Lost a star this year as I did not like the method the software chose for entering DIV and INT information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on March 11, 2025
Posted by: jbacres
from Chillicothe Ohio
Easy to use \ I have used turbo Tax for years. Would recommend.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Glitch in Desktop software 1099 downloads
on March 11, 2025
Posted by: Bad download
from Missouri
My version of TT Deluxe would NOT download brokerage information from Schwab for multiple accounts. It would only save one account, and would overwrite downloaded info with another account info when I tried to repeatedly get Schwab tax info. Had to enter several accounts info manually. NOT why I purchased TT for!!!!!!
How about a refund?????
How about a refund?????
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Sign in to intuit is horrible
on March 11, 2025
Posted by: Rnunez6050
Difficult to sign in and won't allow me to print a copy of my returns. This may be the last year i use this software
Written by a customer while visiting turbotax.intuit.com