Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
61
4 Stars
12
3 Stars
8
2 Stars
1
1 Star
1
92%of customers recommend this product.
(
67 out of
73)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: D.Macario
from Walla Walla WA
Verified Purchase:Yes
So far...amazing! But I notice your products fail in winter. So we will have to see.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Near Seattle, Washington state
Verified Purchase:Yes
We've gone through a few keyless deadbolts for our garage door. Codes are fine. RFID chips work, but you need to remember to get them out. I'm not a fan of geofences auto-unlocking my door. Fingerprint readers don't work on my wife's hands. Enter the Wyze palm reading lock. It won't tell your future, but it opens the lock 100% of the time. Súper convenient. Easy to install.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Syco Pooh
from Eastern Connecticut
Verified Purchase:Yes
Easy set up, works great so far. Would like a more robust battery.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Orlando, FL
Verified Purchase:Yes
I really want to give this product 5 stars, but there are two issues. One is easy to fix.the screws that wyze provides for the deadbolt strike plate are just too short to provide any real security. Longer screws would drive past the door frame, into the stud making the lock more secure. The second is in regard to battery life when the lock is left in full auto mode. That is when the lock senses you approaching and self activates to read your palm. I had to switch mine so that I had to touch it first as the battery was draining too fast.
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, November 20, 2025
Your experience matters, and we appreciate you sharing this thoughtful feedback. I’m glad the Palm Lock is working well overall, and I’m sorry for the trouble with the strike plate screws and battery life in Full Auto Mode. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. We’ll also be sure to share your suggestions on longer screws and battery performance with our product team.
Written by a customer while visiting wyze.com
Posted by: Dale Giles
Verified Purchase:Yes
Very pleased with the palm lock from wise. My wife is always forgetting her key and this makes it a lot easier for her. Also her daughter forgets and it makes it easier to know when someone other than the wife or myself have been in our house.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: steve
from Columbus OH
Verified Purchase:Yes
This beats yale by a million miles, removable rechargable battery with a backup and usb port if you want to charge it on the door. It has cool tech and doesn't disconnect constantly.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Todd K
from Evergreen, Colorado
Verified Purchase:Yes
Palm lock is a great idea in theory. It worked great after install but after a few days we gave it a temporary code for our neighbors to take care of our cat, they got so frustrated with it that they had to call us while we were away because "sometimes the code works and sometimes not", when we returned, sure enough we stand at the door as the palm lock doesn't even recognize our own palms, and doesn't open with our passcodes either.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 22, 2025
Hi there! I’m really sorry you had this experience with the Wyze Palm Lock and especially after it worked well at first. A code or palm working only “sometimes” is definitely not normal. Issues like this are usually caused by calibration errors, a low battery, or a sync problem between the lock and the app. Re-calibrating the lock, updating the firmware, and deleting/re-adding passcodes often fixes it.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback, and have a great day!
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback, and have a great day!
Written by a customer while visiting wyze.com
Posted by: Josh
from Orange County, CA
Verified Purchase:Yes
Palm scanning and unlocking is super quick. I've had several smart door locks over the years and this is the best one so far.
I would recommend this to a friend!
Written by a customer while visiting wyze.com