Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
132
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
3
91%of customers recommend this product.
(
139 out of
152)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: ColinK
from Hingham, MA
Verified Purchase:Yes
Very nice little unit. Very easy to install. I was replacing an existing keypad unit and I did not have to change jamb plate. Only slight beefs: 1) seems too be a little low on torque of lock. Unless you really really slam and close door, dead bolt will jam 2) painful to set up app on for second user. Even though you can ‘share’ it still requires 2nd (and 3rd, etc) user to go through convulsed process of setting up an account 3) wish it came in brushed nickel to match existing Schlage handset.
I would recommend this to a friend!
Response from wyze.comBy WyzeJosan, August 15, 2026
We're glad to hear the lock was easy to install. We're sorry for the concerns with the lock torque, user setup, and finish options. We appreciate your detailed feedback and understand your concerns. Please contact our Wizards team at https://support.wyze.com/hc/en-us so we can assist you further.
Written by a customer while visiting wyze.com
Posted by: John B
from Utah
Verified Purchase:Yes
Works flawlessly. I was worried it would delay or not recognize my oak, but I it is seamless!
Written by a customer while visiting wyze.com
Posted by: John
from Chicago
Verified Purchase:Yes
Everything works exactly as advertised. I've tried several others and this is the first one that I actually like. The back up battery alone is reason to love the lock but literally every feature of the lock is awesome!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Frankie
from Norwich CT 06380
Verified Purchase:Yes
After a month im having palm not registered on me but OK with my other 2 people in the app
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, April 2, 2026
Thank you for your feedback we’re sorry to hear about the palm recognition issue after a month of use. We understand how important reliable access is. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue.
Written by a customer while visiting wyze.com
Posted by: Dan
from Minnesota
Verified Purchase:Yes
Ive installed this lock about a month ago and am loving it!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg S
Verified Purchase:Yes
Works very well when setup properly.
Very easy to install and program
Very easy to install and program
Response from wyze.comBy WyzeJosan, August 8, 2026
Thank you for your positive feedback! We're glad to hear the product was easy to install, set up, and program, and that it's working well for you. Please contact our Wizards team at https://support.wyze.com/hc/en-us if you ever need any assistance.
Written by a customer while visiting wyze.com
Posted by: Paul
from Arizona
Verified Purchase:Yes
Very nice lock and easy install. Setting up acess was easy due to the fact i already use the Wyze sprinkler control. Tried to fool it with hand palm prints not programmed and it would not open. I even paired it with my Alexa , so i can open it just by telling her with a 4 digit number
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: A. Morales
Verified Purchase:Yes
Very slick and easy to install. Having a back up battery while the main battery charges is a game changer.
Written by a customer while visiting wyze.com