Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
132
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
3
91%of customers recommend this product.
(
139 out of
152)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: Brian
from Astoria, OR
Verified Purchase:Yes
I have a plethora of Wyze products. It is by far my favorite one. The palm reader works great and quick.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Free Spirit
from Cliffwood, NJ
Verified Purchase:Yes
This lock has a total of 6 ways it can allow you to unlock. The palm lock/unlock feature is game changer. I wish it allowed to setup multiple temporary 4 digit codes.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
Verified Purchase:Yes
Pros:
Easy to install.
Good battery life.
Only locks when door is fully shut (no premature locking).
Alarm to let you know if door left open.
Easy to add guest codes.
Can lock and unlock remotely.
Easy to install.
Good battery life.
Only locks when door is fully shut (no premature locking).
Alarm to let you know if door left open.
Easy to add guest codes.
Can lock and unlock remotely.
Cons:
It can take a few tries to add a new palm.
It goes offline on occasion, therefore, cannot access lock from app.
It can take a few tries to add a new palm.
It goes offline on occasion, therefore, cannot access lock from app.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
A great replacement for flaky fingerprint sensors
on October 12, 2025
Posted by: Anonymous
from Sacramento CA
Verified Purchase:Yes
I had a Wyze lock with fingerprint sensor and keyboard. The fingerprint sensor failed so often that I gave up using it. I replaced that lock with the palm sensor. It is great. I did have one occasion when the wouldn't unlock for my palm but every other entrance was flawless. I especially like the rechargeable battery. The addition of a backup physical lock is a waste of space. I changed out all of my exterior locks to keyless entry. I don't carry any house keys and don't want to.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
My family and I are very happy with this lock! When we walk up the lock wakes up, we scan our palm and it functions perfectly. I'm very impressed with the built-in battery charger in the batterys themselves. After I installed the battery's I noticed they needed a charge. I searched the packaging for means to charge them, but was unsuccessful. I removed the battery and to my surprise a USB C port was right on the side. After charging for about 35 min it was fully charged and ready to go. The installation couldn't have been easier. Everything you need is in the box ready to go. If you need instructions, the app provides step by step directions for a smooth install. I've created 6 profiles so far, and assigned a security profile for the housekeeper for Thursday, from 9:00am to 1:00 pm. She comes bi-weekly, but the schedule doesn't have an option to select bi-weekly yet, only the day. Maybe that will come in an update down the road. I'm a solid 5 🌟 for this one!! Great Job WYZE Guys!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jim
from San Diego
Verified Purchase:Yes
simple install, works great, low cost. I waited years told before buying a smart lock, none of the products in the market seemed that great (even prior wyze locks). but wyze has a great reputation and I already have some of their products, so I was cautiously optimistic and pleasantly surprised when I received the palm lock. 10/10, would recommend
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
game changer - affordable and works flawlessly
on October 10, 2025
Posted by: corey
from Newburyport, MA
Verified Purchase:Yes
I rarely post reviews, but this one deserves it. It was so easy to install, works flawlessly, and the app settings are perfection (which has been an issue in the past with Wyze products in my opinion).
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MrMartyMac
Verified Purchase:Yes
Works as advertised. Love the palm reader and other auto features of the lock.
Written by a customer while visiting wyze.com