Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
110
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
2
91%of customers recommend this product.
(
116 out of
127)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: Frankie
from Norwich CT 06380
Verified Purchase:Yes
After a month im having palm not registered on me but OK with my other 2 people in the app
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, April 2, 2026
Thank you for your feedback we’re sorry to hear about the palm recognition issue after a month of use. We understand how important reliable access is. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue.
Written by a customer while visiting wyze.com
Posted by: John
from Chicago
Verified Purchase:Yes
Everything works exactly as advertised. I've tried several others and this is the first one that I actually like. The back up battery alone is reason to love the lock but literally every feature of the lock is awesome!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: John B
from Utah
Verified Purchase:Yes
Works flawlessly. I was worried it would delay or not recognize my oak, but I it is seamless!
Written by a customer while visiting wyze.com
Posted by: ColinK
from Hingham, MA
Verified Purchase:Yes
Very nice little unit. Very easy to install. I was replacing an existing keypad unit and I did not have to change jamb plate. Only slight beefs: 1) seems too be a little low on torque of lock. Unless you really really slam and close door, dead bolt will jam 2) painful to set up app on for second user. Even though you can ‘share’ it still requires 2nd (and 3rd, etc) user to go through convulsed process of setting up an account 3) wish it came in brushed nickel to match existing Schlage handset.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nicole H
from Illinois
Verified Purchase:Yes
Install was seamless and easy! I would recommend to everyone! Easy for my kids to use too!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Fort Dodge, IA
Verified Purchase:Yes
We had to installed this from the scratch on our back door and it went very well. We are happy to have this installed and working well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from KY
Verified Purchase:Yes
Easy to use, works great and the palm scan function is my favorite thing! Opening my door with groceries is so much easier.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Williams, Texas
Verified Purchase:Yes
The lock is awesome in that you do not have to fumble with keys or key codes when you're trying to get inside in a hurry. There are multiple ways to gain access using this lock. Would highly recommend upgrading to the Wyze Palm Lock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com