Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
132
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
3
91%of customers recommend this product.
(
139 out of
152)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: BobW
from Jacksonville Fl.
Verified Purchase:Yes
The lock is heavy duty yet clean and neat in appearance. The installation went smoothly with easy to follow the instructions. My wife and I are enjoying not having to use our key at all. The palm reader works all the time and gives us fast entry.
BobW
BobW
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Leonard
from US
Verified Purchase:Yes
Don't be intimidated by the install just make sure that existing dead bolt and door lock smoothly without pushing or pulling door to latch. If not prepare to do some minor adjustments after install may require realigning strike plate or widening bolt pin hole simple fixes with minimal skill. Easy set up with app, back up battery is genius and working fine no glitches working 100 percent as advertised the features it offers is well worth the product.
Written by a customer while visiting wyze.com
Posted by: Erik
from Waterloo, Iowa
Verified Purchase:Yes
Very nice and easy way to enter your home. Easy install. Would've been 5 stars, but doesn't work the best in direct sunlight.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike
from California
Verified Purchase:Yes
The palm scan does not work at times
I’ve tried to reset the palm activation by deleting and re adding my palm and it works at first and then stops
I’ve tried to reset the palm activation by deleting and re adding my palm and it works at first and then stops
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Happy Camp, CA
Verified Purchase:Yes
So far, this was an easy transition from prior digital lock. Hoping this one will last longer than the other brand. I have a lot of Wyze products and have consistently been pleased with most of them.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
A Solid Product, Good Features That Works Well
on October 14, 2025
Posted by: Mark Mathias
from Connecticut
Verified Purchase:Yes
I've been waiting for a lock that I find worthwhile. This one fit the bill. The combination of being part of the Wyze platform, the keyless (palm recognition) access, works with Amazon Alexa, decent battery life, plus a backup battery, and a good price, it all added up for me. I do have some observations and suggestions which I have posted on the Wyze product suggestion forum. Most of them are "new product release" annoyances that can be fixed with firmware or software updates and I hope Wyze does this.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Josue
from Colorado
Verified Purchase:Yes
I made the switch from the Eufy S230 fingerprint lock that I had about 2 years once I saw this Wyze product announced. The Eufy had constant wifi connection issues on my network I could never figure out so it was a dumb lock essentially that I could never access remotely, but the fingerprint was super fast and the construction top-notch. This Wyze product so far has had rock-solid wifi connection which was my first desire. The palm detection is somewhat hit or miss, definitely slower than the fingerprint reader on the Eufy and on my male hand it fails maybe 1/10 times I get to the door; my wife's smaller hand maybe 1/8 detections fail, and my 7-yr old daughter's tiny hand, less than 1/2 detections catch her hand... I hope firmware updates fix the palm detection accuracy. The construction of the device is good but doesn't feel as solid as the Eufy, especially the exterior metal portion; when I was replacing the Eufy for the Wyze the weight difference of the exterior portion was very noticeable, it's much lighter gauge metal.
Another pro of this device vs the Eufy is the door closed-ajar detection, the Eufy was abysmal at knowing when the door was left open and would auto engage the lock based on the timer I preset; whereas the sensors in the Wyze, once calibrated, have been rock solid at knowing when the door is left ajar and not to engage the lock based on my preset timer unless the door is in the closed position. I own many Wyze products and know that firmware updates come often, so I will recommend this door lock with the hopes that the palm detection improves slighly for smaller hands over time because everything else (except the construction quality) is better than the more popular Eufy S230 contender.
Another pro of this device vs the Eufy is the door closed-ajar detection, the Eufy was abysmal at knowing when the door was left open and would auto engage the lock based on the timer I preset; whereas the sensors in the Wyze, once calibrated, have been rock solid at knowing when the door is left ajar and not to engage the lock based on my preset timer unless the door is in the closed position. I own many Wyze products and know that firmware updates come often, so I will recommend this door lock with the hopes that the palm detection improves slighly for smaller hands over time because everything else (except the construction quality) is better than the more popular Eufy S230 contender.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Atlanta GA
Verified Purchase:Yes
This lock is a Game Changer! I have had two Kwikset locks and they were garbage. Too slow to open, sucked batteries too fast, and app barely worked. This new Wyze palm lock is fast, efficient, easy to set palm IDs and the best part, it locks itself when you close the door! It is truly an incredible product. Couldn't be happier.
I would recommend this to a friend!
Written by a customer while visiting wyze.com