Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
94
4 Stars
21
3 Stars
9
2 Stars
3
1 Star
2
90%of customers recommend this product.
(
101 out of
112)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Customer Rating
5
Superior to Most Smart Locks – 4 Out of 5 Stars
on February 16, 2026
Posted by: Juelz
from Suitland Maryland
Verified Purchase:Yes
The Wyze Lock delivers strong performance and better overall value than the Level Lock. Installation was simple, and the features work well for everyday use. The only drawback is occasional inconsistency with the palm reader not recognizing a hand on the first attempt.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lawrence TD
from Madison, AL
Verified Purchase:Yes
Peace of mind! No more forgetting if I locked the front door. Love the auto lock feature.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: danchannel
from Columbus, Ohio
Verified Purchase:Yes
I had the thumb scan previously and updated to this. I find the palm lock is much more erratic and slower to respond. The key pad is also not as responsive. Currently debating whether or not to go back to thumb scan.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
Great palm lock. Easy install and programming. Look forward to more exciting new wyze products
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chrisj98506
from Olympia, WA
Verified Purchase:Yes
While I love the efficiency of the lock and the log about who comes and goes, the palm reader takes some time to recognize your palm. It’s quiet and senses when the door is open and closed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: lidiaeli
from Sioux City, Iowa
Verified Purchase:Yes
I love the palm door lock because I usually have trouble with my finger print in the cold weather and with this one I don’t have any problems
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Tracy
from North Georgia
Verified Purchase:Yes
Installation was very straightforward. They integrate well with the Wyze app and Alexa. No issues with the palm reading or direct code entry. Battery life seems quite good and the ability to recharge is a big step up from my previous smart locks.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Huntsville, AL
Verified Purchase:Yes
The fingerprint locks just have better reliable scans, and therefore faster. I'm often standing at the door waiting as multiple attempts are required to get a good palm scan.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeLawrence, March 3, 2026
Hello, and thank you for your feedback! We are always looking for ways to improve our products for our users’ daily use. If you have any questions, concerns, or would like to speak more about your feedback, please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com