Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
132
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
3
91%of customers recommend this product.
(
139 out of
152)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: Glock4me
from Virginia
Verified Purchase:Yes
This lock is super easy right install and works like a dream. High quality too.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
A multiple way to open the door lock seemlessly
on November 26, 2025
Posted by: Anonymous
from The Villages, FL
Verified Purchase:Yes
Simple installation, easy to follow instructions, the old deadbolt hole in the door was able to accommodate the WYZE lock system with no adjustments. So easy to install after downloading the app on my phone. Bluetooth connected to the lock with no hassles. Setting up was simple. Figured out.Works well, but every so often needs to see my other hand to unlock, this one star decrease.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tiffymac1983
from Bloomville, Ohio
Verified Purchase:Yes
Such an amazing product and so easy to install! Hands down the best!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Thousand Oaks, CA
Verified Purchase:Yes
Simple set-up with very few issues. Works well. Palm reader is very quick and responsive.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Josh
from Orange County, CA
Verified Purchase:Yes
Palm scanning and unlocking is super quick. I've had several smart door locks over the years and this is the best one so far.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Todd K
from Evergreen, Colorado
Verified Purchase:Yes
Palm lock is a great idea in theory. It worked great after install but after a few days we gave it a temporary code for our neighbors to take care of our cat, they got so frustrated with it that they had to call us while we were away because "sometimes the code works and sometimes not", when we returned, sure enough we stand at the door as the palm lock doesn't even recognize our own palms, and doesn't open with our passcodes either.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 22, 2025
Hi there! I’m really sorry you had this experience with the Wyze Palm Lock and especially after it worked well at first. A code or palm working only “sometimes” is definitely not normal. Issues like this are usually caused by calibration errors, a low battery, or a sync problem between the lock and the app. Re-calibrating the lock, updating the firmware, and deleting/re-adding passcodes often fixes it.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback, and have a great day!
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback, and have a great day!
Written by a customer while visiting wyze.com
Posted by: steve
from Columbus OH
Verified Purchase:Yes
This beats yale by a million miles, removable rechargable battery with a backup and usb port if you want to charge it on the door. It has cool tech and doesn't disconnect constantly.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dale Giles
Verified Purchase:Yes
Very pleased with the palm lock from wise. My wife is always forgetting her key and this makes it a lot easier for her. Also her daughter forgets and it makes it easier to know when someone other than the wife or myself have been in our house.
I would recommend this to a friend!
Written by a customer while visiting wyze.com