Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
86
4 Stars
19
3 Stars
8
2 Stars
2
1 Star
2
92%of customers recommend this product.
(
94 out of
102)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: Jackmag
from Florida
Verified Purchase:Yes
I was a little skeptical about buying this but I thought I would give it a shot. I was impressed with how well it worked. The installation was pretty straightforward if you ever installed a door lock before it’s about the same. Programming it was fairly simple also. The instructions do need to tell you how to charge the battery. Also the battery fully charged light never did come on after 12 hours of charging.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: SDL
Verified Purchase:Yes
Easy to install, easy to setup, and easy to use. I have no complaints.
Written by a customer while visiting wyze.com
Posted by: Bill Morat
from Maryland
Verified Purchase:Yes
I would have given 5+ stars except the battery is not keeping a good charge. I've had this lock for less than a month and the battery is already down to 27%.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Matt J C
from Nebraska
Verified Purchase:Yes
The Wyze palm lock is awesome and works without issue. I love how quick and responsive it is. I highly recommend it to anyone needing a smart lock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Solid Upgrade, Backward Compatibility Is Missing
on December 17, 2025
Posted by: Eldad
from California
Verified Purchase:Yes
I upgraded from the older Wyze Lock to this model, and it feels noticeably more solid and well built. It’s clearly an improvement in terms of hardware quality. Battery life remains to be seen over time, but I’m hopeful it will be better than the previous version.
The main downside is the lack of backward compatibility, it doesn’t work with the original Wyze Doorbell. That integration was useful to me, so losing it is disappointing and feels like a step back.
Overall, it’s a strong upgrade in build quality, but the missing support for older Wyze devices is a real drawback.
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, December 17, 2025
Thank you so much for your wonderful feedback on the Wyze Noise-Cancelling Headphones! We’re thrilled to hear that you’re enjoying the sound quality, comfort, and features and that they’ve become part of your daily routine, even if over-ear headphones aren’t usually your first choice.
If you ever notice that certain features aren’t working consistently, a few quick checks may help. Advanced options like touch controls and the equalizer can be accessed through the Wyze app once the headphones are fully paired via Bluetooth, and keeping the firmware up to date can also improve performance.
If you have not already, please reach out to our Wizards team at https://support.wyze.com/hc/en-us
so we may help diagnose the issue and make sure you’re getting the best possible experience.
We truly appreciate you being part of the Wyze community thank you for sharing your experience!
If you ever notice that certain features aren’t working consistently, a few quick checks may help. Advanced options like touch controls and the equalizer can be accessed through the Wyze app once the headphones are fully paired via Bluetooth, and keeping the firmware up to date can also improve performance.
If you have not already, please reach out to our Wizards team at https://support.wyze.com/hc/en-us
so we may help diagnose the issue and make sure you’re getting the best possible experience.
We truly appreciate you being part of the Wyze community thank you for sharing your experience!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from vail,Co
Verified Purchase:Yes
I like the door lock but don't love it. It doesn't recognize my hand sometimes and also inexplicably does't lock sometimes I have a bunch of wyze products and love them. Not so much with the lock
No, I would not recommend this to a friend.
Response from wyze.comBy Maribeth, Wyze, December 17, 2025
Thank you for sharing your experience with the Wyze Palm Lock and for being a loyal Wyze customer. We’re sorry to hear that the lock isn’t meeting your expectations, and we truly appreciate you taking the time to let us know.
If you’re experiencing issues with palmprint recognition such as difficulty setting it up or unreliable unlocking or if the auto-lock feature isn’t working as expected after the door is shut, there are a few troubleshooting steps that may help resolve these concerns.
If you have not already, please reach out to our Wizards team at https://support.wyze.com/hc/en-us so we may help diagnose the issue and provide personalized assistance.
Your feedback is valuable to us, and we’re committed to helping ensure you have the best possible experience with your Wyze products. Thank you for bringing this to our attention!
If you’re experiencing issues with palmprint recognition such as difficulty setting it up or unreliable unlocking or if the auto-lock feature isn’t working as expected after the door is shut, there are a few troubleshooting steps that may help resolve these concerns.
If you have not already, please reach out to our Wizards team at https://support.wyze.com/hc/en-us so we may help diagnose the issue and provide personalized assistance.
Your feedback is valuable to us, and we’re committed to helping ensure you have the best possible experience with your Wyze products. Thank you for bringing this to our attention!
Written by a customer while visiting wyze.com
Posted by: Barry
Verified Purchase:Yes
Love it ! Easy to install, easy to set up, easy to add users, what more could you ask for
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joe
from Midwest
Verified Purchase:Yes
Easy to install, works flawlessly . Able to unlock door with palm, code, alexa voice, app, or key in emergency.
I would recommend this to a friend!
Written by a customer while visiting wyze.com