Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
86
4 Stars
19
3 Stars
8
2 Stars
2
1 Star
2
92%of customers recommend this product.
(
94 out of
102)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Customer Rating
5
Excellent replacement for dead bolt on main door
on December 8, 2025
Posted by: AJD
from NH
Verified Purchase:Yes
Love the auto-lock feature and the audible ring when door is left open. Helps peace of mind of questioning whether we locked the door or not after leaving home. The only feature that is missing is facial recognition. :)
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joshua B.
from Kansas
Verified Purchase:Yes
We've only had the lock installed for a few weeks so far, but it's been great. It's an all-around upgrade to our outgoing Schlage locks. The palm reader is generally right at that point where you start to hesitate because you think it's not reading and wait - no, it just read the palm. Not instantaneous but fast enough to not be frustrating. Keypad is much more responsive than our Schlage locks - which only work from the keypad or app. If it could read palms so quickly you just kinda wave at it and go that'd be great, but that's also not really realistic.
We'll likely be replacing our other smart locks with more of these, after a little more evaluation.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jaafar
from Miami
Verified Purchase:Yes
The product has lot of issues . 1) it open and locks for 30 sec on its own, 2) it goes off calibration ALL the time ,3) it says the door open but in fact it’s closed .
The issues were reported to the company but not resolved
The issues were reported to the company but not resolved
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeLawrence, December 9, 2025
Hello, we are sorry about the issue you are experiencing with your product and we appreciate your honest feedback. Please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
It's sleek, it's fast, and well priced... but, it's loud.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Brent
Verified Purchase:Yes
I want to give this 4.5 stars. It is right below a 5 star product. It works exactly as advertised in every way. 1 of the 2 small issues I have with it is that the palm scanner can be a little finnicky with where and how it wants your hand to be placed to scan it. I have had to rescan 5-7 times on a few occasions before it finally unlocked (yes, I know that I could use the # pad, bit I wanted it for the palm scan). The 2nd small issue is that my deadbolt is very close to the door frame which makes the palm scanner side of the lock (oustide) almost right up against the door frame. The reason it is an issue for me is that it's hard to get my hand into the right position. I would like the lock much better if the scanner had a little wider left/right scan area so that my hand wouldn't have to be pressed up against the door frame to get a good scan.
Once again, both of these are extremely small inconveniences and I absolutely love this door lock. I am thinking of changing all my exterior locks to this.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jim
from NC
Verified Purchase:Yes
The lock is not compatible with my door, I need to return the product. Please advise.
Response from wyze.comBy Maribeth, Wyze, December 10, 2025
Thank you for reaching out, and I’m sorry to hear that the Wyze Palm Lock isn’t compatible with your door. We truly appreciate your feedback.
You can start your return through our Returns Portal at https://www.wyze.com/pages/returns-portal. Just have your order number and the email used for your purchase on hand. Fill out the return form, select the Wyze Lock, choose your return reason, then print the provided shipping label. Once that’s done, pack up the lock and drop it off at the designated location.
If you haven’t already, please contact our Wizards team at https://support.wyze.com/hc/en-us so we can assist further if needed.
If you need more information about our return policy or run into any issues, we’re here and happy to help!
You can start your return through our Returns Portal at https://www.wyze.com/pages/returns-portal. Just have your order number and the email used for your purchase on hand. Fill out the return form, select the Wyze Lock, choose your return reason, then print the provided shipping label. Once that’s done, pack up the lock and drop it off at the designated location.
If you haven’t already, please contact our Wizards team at https://support.wyze.com/hc/en-us so we can assist further if needed.
If you need more information about our return policy or run into any issues, we’re here and happy to help!
Written by a customer while visiting wyze.com
Posted by: Bob H
from Texas
Verified Purchase:Yes
The Palm Lock is an excellent product. Cutting edge technology, sleek design and simple installation.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Jacksonville, FL
Verified Purchase:Yes
We had the first version which required 4 AA batteries and was always running out of battery. I love this battery backup feature and the palm unlock is awesome.
I would recommend this to a friend!
Written by a customer while visiting wyze.com