Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
132
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
3
91%of customers recommend this product.
(
139 out of
152)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: Anonymous
from Florida
Verified Purchase:Yes
It's sleek, it's fast, and well priced... but, it's loud.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jaafar
from Miami
Verified Purchase:Yes
The product has lot of issues . 1) it open and locks for 30 sec on its own, 2) it goes off calibration ALL the time ,3) it says the door open but in fact it’s closed .
The issues were reported to the company but not resolved
The issues were reported to the company but not resolved
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeLawrence, December 9, 2025
Hello, we are sorry about the issue you are experiencing with your product and we appreciate your honest feedback. Please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Joshua B.
from Kansas
Verified Purchase:Yes
We've only had the lock installed for a few weeks so far, but it's been great. It's an all-around upgrade to our outgoing Schlage locks. The palm reader is generally right at that point where you start to hesitate because you think it's not reading and wait - no, it just read the palm. Not instantaneous but fast enough to not be frustrating. Keypad is much more responsive than our Schlage locks - which only work from the keypad or app. If it could read palms so quickly you just kinda wave at it and go that'd be great, but that's also not really realistic.
We'll likely be replacing our other smart locks with more of these, after a little more evaluation.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Excellent replacement for dead bolt on main door
on December 8, 2025
Posted by: AJD
from NH
Verified Purchase:Yes
Love the auto-lock feature and the audible ring when door is left open. Helps peace of mind of questioning whether we locked the door or not after leaving home. The only feature that is missing is facial recognition. :)
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Phoenix, AZ
Verified Purchase:Yes
Very easy to install and use. Took just a few minutes to replace the old lock and set up WiFi. Anyone can do it. It’s been in service for a couple weeks with no issues. Love the rechargeable batteries with the backup battery when recharging main battery. Price is right also. Thank the engineers for me!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Hadiya
from Kernersville, North Carolina.
Verified Purchase:Yes
I got this to replace the Yale Nest lock we had on our door. The batteries ended up corroding and the lock no longer worked. When this came out right after our old lock broke I felt like it was a sign.
The palm reader is super responsive, the automatic locking feature is a great addition, and the rechargeable dual batteries are a peace of mind I didn't know I needed.
I have several Wyze products and this one is one of my favorites.
The palm reader is super responsive, the automatic locking feature is a great addition, and the rechargeable dual batteries are a peace of mind I didn't know I needed.
I have several Wyze products and this one is one of my favorites.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Craig S
from Phoenix area, AZ
Verified Purchase:Yes
Great lock! Easy to install and program. Our old lock was LOUD, you could hear it opening/closing 2 doors down. The Palm Lock? Can barely hear it standing right next to the door.
Palm scanning works every time - even in full dark. LOVE IT!
Palm scanning works every time - even in full dark. LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: B MacShara
from Au Gres, Michigan
Verified Purchase:Yes
Very easy installation and works flawlessly! Provides nice access for contractors while you are gone.
I would recommend this to a friend!
Written by a customer while visiting wyze.com