Customer reviews from wyze.com
Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Average customer rating
4.6
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
132
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
3
91%of customers recommend this product.
(
139 out of
152)
Customer Reviews for Wyze - Palm Lock Smart Door Lock with Palm Vein Recognition, Keypad, Auto Lock, Dual Battery, Wi-Fi, BHMA3 Certified - Black
Posted by: Matt J C
from Nebraska
Verified Purchase:Yes
The Wyze palm lock is awesome and works without issue. I love how quick and responsive it is. I highly recommend it to anyone needing a smart lock.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bill Morat
from Maryland
Verified Purchase:Yes
I would have given 5+ stars except the battery is not keeping a good charge. I've had this lock for less than a month and the battery is already down to 27%.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: SDL
Verified Purchase:Yes
Easy to install, easy to setup, and easy to use. I have no complaints.
Written by a customer while visiting wyze.com
Posted by: Jackmag
from Florida
Verified Purchase:Yes
I was a little skeptical about buying this but I thought I would give it a shot. I was impressed with how well it worked. The installation was pretty straightforward if you ever installed a door lock before it’s about the same. Programming it was fairly simple also. The instructions do need to tell you how to charge the battery. Also the battery fully charged light never did come on after 12 hours of charging.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Jacksonville, FL
Verified Purchase:Yes
We had the first version which required 4 AA batteries and was always running out of battery. I love this battery backup feature and the palm unlock is awesome.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bob H
from Texas
Verified Purchase:Yes
The Palm Lock is an excellent product. Cutting edge technology, sleek design and simple installation.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jim
from NC
Verified Purchase:Yes
The lock is not compatible with my door, I need to return the product. Please advise.
Response from wyze.comBy Maribeth, Wyze, December 10, 2025
Thank you for reaching out, and I’m sorry to hear that the Wyze Palm Lock isn’t compatible with your door. We truly appreciate your feedback.
You can start your return through our Returns Portal at https://www.wyze.com/pages/returns-portal. Just have your order number and the email used for your purchase on hand. Fill out the return form, select the Wyze Lock, choose your return reason, then print the provided shipping label. Once that’s done, pack up the lock and drop it off at the designated location.
If you haven’t already, please contact our Wizards team at https://support.wyze.com/hc/en-us so we can assist further if needed.
If you need more information about our return policy or run into any issues, we’re here and happy to help!
You can start your return through our Returns Portal at https://www.wyze.com/pages/returns-portal. Just have your order number and the email used for your purchase on hand. Fill out the return form, select the Wyze Lock, choose your return reason, then print the provided shipping label. Once that’s done, pack up the lock and drop it off at the designated location.
If you haven’t already, please contact our Wizards team at https://support.wyze.com/hc/en-us so we can assist further if needed.
If you need more information about our return policy or run into any issues, we’re here and happy to help!
Written by a customer while visiting wyze.com
Posted by: Brent
Verified Purchase:Yes
I want to give this 4.5 stars. It is right below a 5 star product. It works exactly as advertised in every way. 1 of the 2 small issues I have with it is that the palm scanner can be a little finnicky with where and how it wants your hand to be placed to scan it. I have had to rescan 5-7 times on a few occasions before it finally unlocked (yes, I know that I could use the # pad, bit I wanted it for the palm scan). The 2nd small issue is that my deadbolt is very close to the door frame which makes the palm scanner side of the lock (oustide) almost right up against the door frame. The reason it is an issue for me is that it's hard to get my hand into the right position. I would like the lock much better if the scanner had a little wider left/right scan area so that my hand wouldn't have to be pressed up against the door frame to get a good scan.
Once again, both of these are extremely small inconveniences and I absolutely love this door lock. I am thinking of changing all my exterior locks to this.
I would recommend this to a friend!
Written by a customer while visiting wyze.com