Customer reviews from breville.com
Breville - the Oracle Jet Espresso Machine - Olive Tapenade
Average customer rating
4.1
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
5
1 Star
5
74%of customers recommend this product.
(
31 out of
42)
Customer Reviews for Breville - the Oracle Jet Espresso Machine - Olive Tapenade
Customer Rating
5
Love the Oracle Jet!!!
on December 21, 2025
Posted by: Bart
I recently upgraded from Barista Touch (had it for 6 years) and absolutely love this machine. Great tamping, very consistent, fantastic milk frothing, no more mess on the countertop, quiet and easy to clean. Breville really listened to its customers, as it improved all the things I had on my wish list. The only thing I wish they would add, is the fully manual mode (like on the Oracle Dual Boiler). Highly suggest using fresh beans, but also works well with my wife’s favorite Illy Medium roast. Highly recommended this product!!!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Great Concept, Poor Quality Control
on January 10, 2026
Posted by: SA
I had high expectations for the Oracle Jet, but my experience has been very disappointing. From day one, the first machine I bought would turn on and off by itself. I initially ignored it and kept it unplugged, thinking it might be related to a setting. After checking all the settings and finding nothing that could cause this, I realized the unit was defective and returned it.
I also noticed the portafilter on the first machine looked burned or discolored (see picture). I’ve used another Breville espresso machine for years, and its portafilter still shines, so this was concerning.
I exchanged it for a second unit, but right out of the box it’s struggling to grind and won’t brew properly. The grinder starts running, gets louder, keeps running, then stops and produces only a pinch of grounds. When I changed the grind size to the maximum, it finally filled the basket, but the tamping was completely off.
For a machine at this price point, these issues are unacceptable, and quality control seems to be a serious problem. I may try a third replacement and give it one more chance, but so far this has been a frustrating experience.
Response from breville.comBy Customer Service, January 12, 2026
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com