Customer reviews from breville.com
Breville - the Oracle Jet Espresso Machine - Olive Tapenade
Average customer rating
4.1
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
29
4 Stars
4
3 Stars
3
2 Stars
4
1 Star
4
74%of customers recommend this product.
(
28 out of
38)
Customer Reviews for Breville - the Oracle Jet Espresso Machine - Olive Tapenade
Customer Rating
2
So much work
on July 1, 2025
Posted by: Mareta
I've had this machine since October (9 months) and I'm just not happy with this purchase. The machine requires a lot of work. For the cost of the machine I would not expect the issues that I've had. Recently I've had a bad issue with the porta filter popping out. Whenever I try to pull a shot, the pressure from the machine pushes the portafilter off and this morning it pushed it off onto my favorite espresso glass and it brokeand wasted my coffee. I'm looking to sell and buy a better machine. My experience with this brand has been underwhelming for the cost. 😡
No, I would not recommend this to a friend.
Response from breville.comBy Breville Support, Breville Consumer Support, July 2, 2025
We're sorry to hear about your experience. Thank you for your review and your feedback. We'll definitely pass this on to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
3
Maybe it missed the mark
on January 1, 2025
Posted by: Rad A.
I am having the machine for about a week now and... I have mixed feelings. It makes a great cup of coffee, but the minuses are way too many, and for that price point - they shouldn't be. Some of them are:
- Can't find a way to auto steam milk, without doing anything else.
- Dosing 18-22 grams? I tried everything but I can't get less than 21 grams in that basket. If you lower the tamping fan too much, then the auto-tamping is messed up or it grinds a ton. There isn't enough treads to lower that fan more. And if you try to do it, the issues mentioned above are becoming a reality. I will try with an 18 gram basked, but for the money, it had to be one included. Or just don't advertise 18 gram doses.
- No time schedule - I mean this is so simple, and cheaper machines of Breville's line up have it, why this one - which has the most processing power - doesn't? I would like to be able to turn on the machine 20-30 minutes before I make my first shot of espresso. This way when I get to it, all is nice and warm. Also why I can't program how long I want the machine to stay on? I prefer this 10 times over the leds placed on the machine to light up the working area.
- The preset volumes of the shots are wild. Double shot = 60 ml. Way too much. even if you grind 20 grams - this is 1/3 ratio, if you want something else - good luck. You need a scale and to go to manual mode or try Single+, but this one will give you about 35 ml.
Haven't tried to brew by time, but something tells me this will be timed only on the extraction, I don't think it will be timed on the grinding, which is another minus. If you have an option to grind by time, it might be easier to achieve an 18 grams or less, once you know you need - let's say 15 seconds of grinding.
- Grinding scale... there is soo much space in between the griding setting. You can turn the dial few times to get between two numbers and it shows that you moved one time, when in reality you probably moved 4 times, however this is not being shown on the screen. I wish it was much more precise
- Can't find a way to auto steam milk, without doing anything else.
- Dosing 18-22 grams? I tried everything but I can't get less than 21 grams in that basket. If you lower the tamping fan too much, then the auto-tamping is messed up or it grinds a ton. There isn't enough treads to lower that fan more. And if you try to do it, the issues mentioned above are becoming a reality. I will try with an 18 gram basked, but for the money, it had to be one included. Or just don't advertise 18 gram doses.
- No time schedule - I mean this is so simple, and cheaper machines of Breville's line up have it, why this one - which has the most processing power - doesn't? I would like to be able to turn on the machine 20-30 minutes before I make my first shot of espresso. This way when I get to it, all is nice and warm. Also why I can't program how long I want the machine to stay on? I prefer this 10 times over the leds placed on the machine to light up the working area.
- The preset volumes of the shots are wild. Double shot = 60 ml. Way too much. even if you grind 20 grams - this is 1/3 ratio, if you want something else - good luck. You need a scale and to go to manual mode or try Single+, but this one will give you about 35 ml.
Haven't tried to brew by time, but something tells me this will be timed only on the extraction, I don't think it will be timed on the grinding, which is another minus. If you have an option to grind by time, it might be easier to achieve an 18 grams or less, once you know you need - let's say 15 seconds of grinding.
- Grinding scale... there is soo much space in between the griding setting. You can turn the dial few times to get between two numbers and it shows that you moved one time, when in reality you probably moved 4 times, however this is not being shown on the screen. I wish it was much more precise
I understand the machine is made to be simple. But it's way too simple with no manual way to do anything about it through the software of the machine. I don't understand why so many options are left out. Hard to justify the price. Hopefully those over the air updates can actually fix some of the short comings
Response from breville.comBy Customer Service, January 2, 2025
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Angelique
Verified Purchase:Yes
The Breville Oracle Jet Espresso Maker….where to begin? I was so excited to have the opportunity to review this amazing piece of machinery as I take my daily coffee very seriously. The idea that one machine could replace all others that typically consume the real estate on my counter AND do make a great latte and espresso, well that just seems absurd! But the day arrived where I received my big box and excitedly opened it to unveil this seemingly magical machine. When I opened the box I was pleasantly surprised to see that it included all the accessories I had to previously purchase for my other espresso machine, so if you are a first time buyer, this is perfect for you as you don’t have to go on the hunt yourself.
The machine itself is not much larger than my usual espresso machine that I will not name here to be fair. Setup was easy, fast and intuitive. I went onto YouTube and watched a video that explained everything about the setup of the machine and how to use it…could have looked at the QR code in the manual that came with the machine but I’d already read a few reviews that scared me into thinking the setup would be complex. Well let me put your mind at ease, it really wasn’t that difficult at all.
Now to discuss the amazing features for this beauty. I adored the fact that you have a water reservoir that can be accessed from the back, but can easily be refilled by lifting a flap on the front top of the machine so no awkward moving of the machine needed on a regular basis. The built in burr grinder is nice and quiet compared to my top of the line stand alone grinder and the fact that it grinds and then deposits directly into the portafilter basket and tampers it for you, well that alone saves so much time for my caffeine deprived brain and simplifies the process to get a delicious cup of steaming aromatic coffee.
The machine allows you to adjust for a single, double or triple pour with the push of a button. And the steam wand! Well this I believe is the only feature I’ve yet to master like the Breville gentleman on YouTube. I’ve used oat milk, my preferred choice, and 2% and the dairy definitely foams better but I cannot get either to foam like my local barista. However, I do love that I don’t have to hold the pitcher to find that perfect cyclone and adjust a knob while guessing the temperature and listening to a high pitched whine. I’m sure my foam issue is just user related so I plan to keep trying because the benefits outweigh the cost hands down.
And can we talk about the fact that you aren’t limited to just coffee or espresso?! There is a tea option for just having instant hot water and an option for hot chocolate which is perfect for those little ones just dying to be included in the usage of such grown up machine. I wish I had more time to test all the drink options before this review, but I’m so loyal to my lattes that I didn’t get as far as I wanted. Perhaps I’ve inspired someone out there to take up the mantle and run!
I do want to point out that I received this incredible Breville Oracle Jet Espresso Machine from Breville and Influenster in exchange for my honest and unbiased opinion and I am giving it you. I did not expect to be wowed, but I have been and reluctantly feel like all my counter hoarding beauties may be finding themselves packed up as this gorgeous machine does everything they do plus more and quieter. So no more waking up my kids in the morning in order to have my soul satisfying latte. Now thanks to the Breville Oracle Jet Espresso Machine I can have my latte in peace before my kids wake up and drive my day to the brink of insanity.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Good machine, poor instructions
on September 1, 2024
Posted by: Randy77
Packaging was well thought out and all of it is recyclable…no styrofoam. The included manual is in Spanish, which I don’t read or speak! The final pages were pictorials with English captions, thankfully. The pictorials take you through setup only…no usage instructions. This is also true of the pdf download owners manual which offers no use instructions…just features, cleaning and troubleshooting. This is not an intuitive machine. I did find a Breville Master Class tutorial which was extremely useful…find it on YouTube. The prompted setup steps worked well. The machine connected to my WiFi network seamlessly and an update was downloaded and installed…no clue as to what that included. The display is terrific and responsive. One has to pay close attention to quantity options after selecting a drink. The Barista Guidance function is helpful and clever. The grind size knob adjustment is strange however. The machine itself is attractive and seems well made. Overall I am happy with this choice yet it takes a considerable amount of experimentation to get things where one wants them.
I would recommend this to a friend!
Response from breville.comBy Customer Service, September 3, 2024
We're sorry to hear your manual was in Spanish. In looking on the Breville USA website on the BES985 web page, the manual attached there is first in English, followed by French and then Spanish. But thank you for your review and feedback. We do appreciate your input.
Written by a customer while visiting breville.com
Customer Rating
5
Supa!
on August 24, 2024
Posted by: Anonymous
Had it for years and it just keeps better getting with age.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: John
Verified Purchase:Yes
A great machine that allows the user to fine-tune the taste, amount and strength of the coffee. It allows the individual to select the type of drink and store the grind, amount of grounds and water and save the settings for later use. Very satisfied with this product and thoroughly enjoy the coffee it produces. Really appreciate the ability to easily move the coffee maker to allow the user to add beans to the hopper and move the machine back under the cabinet with little effort. Also allows the user to add water from the front instead of filling the tank from the back.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: David
Verified Purchase:Yes
We had thoroughly enjoyed making espresso coffees in our Breville Barista Touch for two years. When the Oracle Jet came out, it was much easier to step up to the newer version with all of its improved features, especially self-tamping which my wife enjoys. It's a beautiful and enjoyable machine in which to make a variety of drinks.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Oh my GOODNESS! Oh, and goodbye waiting in line.
on October 21, 2024
Posted by: Deb1111
First, my experience opening and using an assisted, but barista-quality machine for the first time ever. It was like being seated behind the wheel of a McLaren with an instructor and suddenly understanding what all the fuss is about. Perfection from the very first cup after setup.
Things I’ve learned: most of the issues that have come up for grind, “wavy tamp”, and flavor aren’t yet out on video. I can’t wait for those for THIS machine. But EVERY issue was really no more than a simple “learning curve” fix. It is truly a versatile machine that can be coaxed into doing anything with good coffee beans that you would like. Add to that its versatility and speed with perfect milk frothing, and you are off to the Le Mans of coffee brewing, or somewhere in the hills of Italy.
Here are the specifics of what I’ve found:
The new Breville Oracle Jet Espresso Machine is a top-tier appliance designed to bring professional-level coffee brewing into your home, packed with features that allow you to create barista-quality beverages with ease.
Connects to your home WiFi very easily. Now all we need is an app.
The rest of the highlights I’ve learned over its first month running:
Touchscreen Interface
The intuitive touchscreen makes navigating through the machine’s extensive features easy, guiding you step-by-step through the process of creating your favorite drinks. With just a few taps, you can choose between different coffee types, adjust settings, and even save customized profiles for future use.
Cold Brew Capabilities
A standout feature of the Oracle Jet is its ability to brew cold coffee, which is not common in most espresso machines. Whether you’re in the mood for an iced latte or cold brew coffee, this machine is designed to handle it all with precision.
Programmable Milk Steaming/Frothing
The machine offers customizable milk steaming and frothing, allowing you to dial in the perfect texture for your lattes, cappuccinos, or any milk-based drinks. You can adjust the temperature, texture, and froth level to suit your preferences, making it easy to replicate café-quality milk every time.
Customization Capabilities
One of the most significant advantages of the Oracle Jet is how much you can customize every element of your drink. From grind size, brewing time, and shot strength to milk temperature and texture, you have full control over how your coffee is brewed. This allows you to replicate your favorite drinks from coffee shops or experiment with new flavors and strengths until you find the perfect cup.
Ease of Use
Despite its range of features, the Oracle Jet is designed to be incredibly user-friendly. The automated functions simplify the brewing process, so whether you’re a coffee novice or an enthusiast, you’ll find it straightforward to operate. The touchscreen interface helps guide you, and the machine’s quick brew time means no waiting around for your coffee.
Ease of Care
Maintaining the Oracle Jet is simple thanks to its smart alerts for descaling, cleaning, and refilling. The machine has a built-in grinder and tamping system, which reduces mess, and many of its components are removable and dishwasher-safe, making cleanup a breeze.
Final Thoughts
The Breville Oracle Jet Espresso Machine combines cutting-edge features with ease of use, offering full customization and even cold brew options, making it ideal for anyone serious about their coffee. It’s fast, efficient, and capable of producing drinks that rival your favorite café—without ever leaving home.
The only thing I’ll add about having this? The Breville “puck sucker” adds decadence to an already decadent experience.
I would recommend this to a friend!
Written by a customer while visiting breville.com