Customer reviews from frigidaire.ca
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.5
(892 Reviews)
Rating breakdown 892 reviews
5 Stars
559
4 Stars
269
3 Stars
42
2 Stars
10
1 Star
12
94%of customers recommend this product.
(
814 out of
865)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
2
Ice maker went after two weeks
on March 18, 2026
Posted by: Bones 179
This fridge was two weeks old when the internal ice maker stopped working. I unplugged it fur 12 hours to no avail. They sent a service tech who did not know the setup and couldn’t help other than unplug it for 48 hours and again nothing. Now I have to wait 12-14 days for parts. Thus is a BRAND NEW fridge..!!! This is garbage..!!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, March 19, 2026
Hi there. We’re very sorry to hear about the trouble you’re experiencing with your new fridge. We understand how frustrating it can be when an appliance doesn’t function properly right out of the box.
While the ice maker issue is not typical, it does require replacement parts, and we understand waiting can be inconvenient. Our service team is committed to resolving the problem as quickly as possible, and we appreciate your patience while the parts arrive.
If you haven’t already, please reach out to our customer care team via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. We appreciate you choosing Frigidaire and are sorry for the frustration this situation has caused.
Best Regards,
Ruth
While the ice maker issue is not typical, it does require replacement parts, and we understand waiting can be inconvenient. Our service team is committed to resolving the problem as quickly as possible, and we appreciate your patience while the parts arrive.
If you haven’t already, please reach out to our customer care team via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. We appreciate you choosing Frigidaire and are sorry for the frustration this situation has caused.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Très content de mon acquisition
on March 12, 2026
Posted by: agidon
J'apprécie surtout la convivialité d'utilisation. C'est mon premier modèle à deux porte avec le congélateur en bas. Beaucoup plus pratique lorsqu'on prend de l'âge..
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, March 16, 2026
Bonjour agidon! Merci de nous avoir fait part de vos commentaires. Nous sommes ravis d'apprendre que vous appréciez la facilité d'utilisation de votre réfrigérateur. Le passage à un modèle à deux portes avec le congélateur en bas facilite grandement l'accès au quotidien, et nous sommes heureux de savoir que cette configuration représente une amélioration pratique pour vous.
Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience et nous sommes ravis de savoir que votre réfrigérateur vous simplifie la vie au quotidien. Si vous avez besoin d'aide, n'hésitez pas à nous contacter par clavardage en direct sur www.frigidaire.ca ou à appeler notre service à la clientèle au 1 800 265-8352, du lundi au vendredi, de 8 h 30 à 20 h (HNE). Nous serons heureux de vous aider. – Patrick
Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience et nous sommes ravis de savoir que votre réfrigérateur vous simplifie la vie au quotidien. Si vous avez besoin d'aide, n'hésitez pas à nous contacter par clavardage en direct sur www.frigidaire.ca ou à appeler notre service à la clientèle au 1 800 265-8352, du lundi au vendredi, de 8 h 30 à 20 h (HNE). Nous serons heureux de vous aider. – Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Tres bonne appareil
on March 12, 2026
Posted by: Seb_all
J'adore mon nouveau frigidaire.. Il fonctiobne tres bien.. Capacité idéal
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, March 16, 2026
Bonjour Seb_all, merci beaucoup d'avoir partagé votre expérience! Nous sommes ravis d'apprendre que vous appréciez votre nouveau réfrigérateur Frigidaire et qu'il répond parfaitement à vos besoins grâce à sa capacité et ses performances idéales.
Pour toute suggestion, remarque ou question, n'hésitez pas à nous contacter par chat en direct sur notre site web ou par téléphone au 1 (800) 265-8352. Nous sommes disponibles du lundi au vendredi, de 8h30 à 20h00 (heure de l'Est).
Merci encore d'avoir choisi Frigidaire et passez une excellente journée !
- Maico
Pour toute suggestion, remarque ou question, n'hésitez pas à nous contacter par chat en direct sur notre site web ou par téléphone au 1 (800) 265-8352. Nous sommes disponibles du lundi au vendredi, de 8h30 à 20h00 (heure de l'Est).
Merci encore d'avoir choisi Frigidaire et passez une excellente journée !
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
I love my new fridge
on March 9, 2026
Posted by: SH BC
Multiple lights inside as well as the french doors make it easy to see and load/unload items. I also love the multiple drawers in the freezer space - so nothing gets lost.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, March 11, 2026
Hi there. Thank you for your feedback! We’re glad to hear that the interior lighting and French doors make it easy to see and access your items. It’s also great to know you’re enjoying the multiple freezer drawers for better organization. We appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great product design
on February 26, 2026
Posted by: DAN13
We bought this refrigerator to replace our non functioning competitors unit.
We just love our Fridgidaire it is energy-efficient functions just the way we like. Very efficient.
We just love our Fridgidaire it is energy-efficient functions just the way we like. Very efficient.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, February 26, 2026
Hello DAN13!
Thank you for taking the time to share your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (Model FRFG1723AV). We’re delighted to hear that it has been a great replacement for your previous unit and that you’re enjoying its energy efficiency and reliable performance.
t’s wonderful to know the refrigerator is functioning exactly as you expected and meeting your needs. Your satisfaction means a great deal to us, and we truly appreciate you choosing Frigidaire for your home.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for taking the time to share your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (Model FRFG1723AV). We’re delighted to hear that it has been a great replacement for your previous unit and that you’re enjoying its energy efficiency and reliable performance.
t’s wonderful to know the refrigerator is functioning exactly as you expected and meeting your needs. Your satisfaction means a great deal to us, and we truly appreciate you choosing Frigidaire for your home.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the freezer
on January 30, 2026
Posted by: Javelinman
We bought this fridge to replace a 1 yr old Whirlpool they could not get parts for, this fridge won us over. We love that short people can fully reach into on all shelves. We love the compartment freezer. Everything seems to be working fingers crossed that we have no further issues with appliances.
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, February 2, 2026
Thank you for sharing your experience with the 18 cu. ft. counter-depth French door refrigerator. We’re pleased to hear that the design and accessibility of the shelves are a good fit for your household and that the freezer compartment is meeting your needs.
We appreciate your confidence in choosing this refrigerator and are glad it’s performing well so far. Thank you for taking the time to provide your feedback, and we hope it continues to serve you reliably for years to come. Should you have any additional questions or concerns, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist. - Jessica
We appreciate your confidence in choosing this refrigerator and are glad it’s performing well so far. Thank you for taking the time to provide your feedback, and we hope it continues to serve you reliably for years to come. Should you have any additional questions or concerns, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist. - Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Très bon aménagement
on January 13, 2026
Posted by: Michel51
Je suis entièrement satisfait de mon réfrigérateur. Très bon achat!
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, January 14, 2026
Bonjour Michel51! Merci pour votre commentaire! Nous sommes ravis d'apprendre que vous êtes pleinement satisfait de votre réfrigérateur Frigidaire et que cet achat vous a donné entière satisfaction. Votre satisfaction est notre priorité absolue et nous sommes heureux de savoir que l'appareil répond à vos attentes.
Pour toute suggestion, remarque ou question, n'hésitez pas à nous contacter par chat en direct sur notre site web ou par téléphone au 1 (800) 265-8352. Nous sommes disponibles du lundi au vendredi, de 8h30 à 20h00 (heure de l'Est).
Merci d'avoir choisi Frigidaire et passez une excellente journée! – Maico
Pour toute suggestion, remarque ou question, n'hésitez pas à nous contacter par chat en direct sur notre site web ou par téléphone au 1 (800) 265-8352. Nous sommes disponibles du lundi au vendredi, de 8h30 à 20h00 (heure de l'Est).
Merci d'avoir choisi Frigidaire et passez une excellente journée! – Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Right Sized
on December 31, 2025
Posted by: Timothy B
Bought about 1 month ago and are really enjoying. It replaces a regular depth model and we appreciate the extra room in the kitchen with the new counter depth model. The lighting and ice maker are especially nice. We have had a tiny bit of freezing at the top back but are confident we can work with settings and food placement to eliminate this. Overall, great purchase.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca