Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,690 Reviews)
Rating breakdown 7,690 reviews
5 Stars
5,846
4 Stars
1,548
3 Stars
174
2 Stars
52
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Small in stature , Big on Results!
on September 10, 2026
Posted by: SherrysSunnyDay
[This review was collected as part of a promotion.] I was a little nervous ordering a smaller fridge, at first. But , it has really surprised me! It holds everything and then some! There is plenty of room for all of your food... for a counter depth fridge. And the freezer is exceptionally large! I am pleasantly surprised and delighted! It keeps all items very cold and that was real important to me....because my last refrigerator didn't perform that well and it cost alot more money!
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 14, 2026
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your new counter-depth refrigerator has pleasantly surprised you and that it holds everything you need and more. It’s wonderful to know that you’re enjoying the spacious refrigerator and exceptionally large freezer.
We’re especially pleased that keeping your food very cold was an important priority and that this appliance is delivering the performance you were looking for. After being disappointed with your previous refrigerator, we’re happy to know that your new one has exceeded your expectations and that you’re delighted with your choice.
If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
We’re especially pleased that keeping your food very cold was an important priority and that this appliance is delivering the performance you were looking for. After being disappointed with your previous refrigerator, we’re happy to know that your new one has exceeded your expectations and that you’re delighted with your choice.
If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect frig for my cottage
on September 10, 2026
Posted by: CapeMeMe
[This review was collected as part of a promotion.] This frig is perfect for my cottage on Cape Cod. I had to keep height and width in mind to get it into my knotty pine kitchen and it fits perfectly. What I am surprised by is that it is so spacious and that I can fit so much in. I like having the freezer on the bottom too.
Response from frigidaire.comBy Maico, Online Outreach Specialist, September 14, 2026
Hello there, CapeMeMe! Thank you for sharing your wonderful feedback! We’re delighted to hear that your Frigidaire refrigerator is the perfect fit for your Cape Cod cottage and that it fits so nicely in your knotty pine kitchen. It’s great to know that you’re pleasantly surprised by the spacious interior and appreciate the convenience of the bottom freezer design.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
French door refrigerator review
on September 10, 2026
Posted by: Carol1052
[This review was collected as part of a promotion.] I love my new french door refrigerator. My kitchen dictates a smaller fridge, and the design on this one gives me all the inside space I need. It's well lit, quiet, and the freezer ice maker does a wonderful job keeping up with my ice needs. I highly recommend!
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 11, 2026
Hi Carol1052, thank you for taking the time to share such wonderful feedback! We’re delighted to hear that your new Frigidaire French door refrigerator is a great fit for your kitchen and provides all the interior space you need. It’s wonderful to know that you’re enjoying the well-lit interior, quiet operation, and the freezer ice maker’s ability to keep up with your needs. We truly appreciate you choosing Frigidaire and recommending your refrigerator!
For any questions or assistance with your refrigerator, ice maker, or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
For any questions or assistance with your refrigerator, ice maker, or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 9, 2026
Posted by: Nancysewist
[This review was collected as part of a promotion.] I like the full shelf layout of the fridge. It creates a lot of space. I also like the three drawer freezer. It makes it easy to access everything. I have a problem with the freezer, though. I think the defrost cycle is too warm. My popsicles are half melted all the time. It doesn't seem to affect anything else, but I would like to eat popsicles on the stick, not in a bowl. I can't see any way to reduce the freezer temp, except to do the freezer boost. That seems like a short term solution. I can't find anything in the literature about this, or online. I would like to find a solution since summer is not over in CA.
Response from frigidaire.comBy Rox, Online Outreach Specialist, September 14, 2026
Hi Nancysewist,
Thank you for taking the time to share your detailed feedback! We're glad to hear you're enjoying the full-shelf refrigerator layout and the convenience of the three-drawer freezer. We understand how important it is to have your freezer keeping everything properly frozen, especially during the warmer months, and we appreciate you bringing this concern to our attention. Your feedback is valuable and can help us better understand where improvements may be needed.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Thank you for taking the time to share your detailed feedback! We're glad to hear you're enjoying the full-shelf refrigerator layout and the convenience of the three-drawer freezer. We understand how important it is to have your freezer keeping everything properly frozen, especially during the warmer months, and we appreciate you bringing this concern to our attention. Your feedback is valuable and can help us better understand where improvements may be needed.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just Right for a Small Kitchen
on September 9, 2026
Posted by: dej2916
[This review was collected as part of a promotion.] With limited space, we were looking for an adequate but small refrigerator when doing a total renovation of our kitchen. This unit is attractive and spacious enough for our needs, while still fitting in the small space allowed.
Response from frigidaire.comBy Rox, Online Outreach Specialist, September 14, 2026
Hi dej2916,
Thank you for sharing your feedback! We're delighted to hear your Frigidaire refrigerator is the perfect fit for your newly renovated kitchen. It's wonderful to know you're enjoying the attractive design and spacious storage while still making the most of your limited space. We truly appreciate you choosing Frigidaire and hope you continue enjoying your new fridge for years to come.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Thank you for sharing your feedback! We're delighted to hear your Frigidaire refrigerator is the perfect fit for your newly renovated kitchen. It's wonderful to know you're enjoying the attractive design and spacious storage while still making the most of your limited space. We truly appreciate you choosing Frigidaire and hope you continue enjoying your new fridge for years to come.
If you ever have questions or need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We're always happy to help.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
Serves the purpose
on September 9, 2026
Posted by: Abcarb
[This review was collected as part of a promotion.] Working well thus far, probably would have rated a 5 at this point if the freezer was lighted and had an ice scoop provided with purchase. we have only had it a week.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 11, 2026
Hi Abcarb, thank you for taking the time to share your feedback! We’re glad to hear that your Frigidaire French door refrigerator is working well so far. We understand your disappointment that the freezer compartment does not have a light and that an ice scoop was not included, especially after only a week of ownership. We appreciate you sharing what would make the refrigerator more convenient for you.
For any questions or assistance with your refrigerator or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
For any questions or assistance with your refrigerator or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor Customization capacity because of design flaws
on September 9, 2026
Posted by: Robfridge68
Except for the top bins, the other bins don't seem to be adjustable. The middle bins seem like they SHOULD be adjustable because there are 2 sets of mounting pegs, but apparently the second set is redundant and is not usable. Additionally, the crispers do not have humidity settings. It's a very basic fridge, and you're stuck with what you get with very little flexibility.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 14, 2026
Hi Robfridge68!
Thank you for taking the time to share your detailed feedback. We understand how important flexibility and customization are when organizing your refrigerator, and we’re sorry that the bin configuration and crisper features have not provided the versatility you expected.
We appreciate you pointing out these specific design concerns. Your feedback is valuable and helps us better understand where improvements may be needed.
If you need any type of assistance with your refrigerator, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your detailed feedback. We understand how important flexibility and customization are when organizing your refrigerator, and we’re sorry that the bin configuration and crisper features have not provided the versatility you expected.
We appreciate you pointing out these specific design concerns. Your feedback is valuable and helps us better understand where improvements may be needed.
If you need any type of assistance with your refrigerator, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just what we needed.
on September 9, 2026
Posted by: MintyG
[This review was collected as part of a promotion.] This fridge is wonderful so far. We love that everything in the fridge is within reach and my kids can easily grab their items from the lowest shelf. The freezer drawers work great once I figured out how to organize my frozen foods most efficiently. For a smaller fridge—not very tall like other options, the space is more than enough.
Response from frigidaire.comBy Chris, Online Outreach Specialist, September 9, 2026
Dear Valued Customer,
Thank you for the wonderful 5-star review! We’re thrilled to hear that your new refrigerator is just what your family needed. It’s great to know that the accessible design works well for everyone and that you’re making the most of the freezer drawers. We’re especially glad that the compact size still provides plenty of usable space for your needs. Thank you for choosing Frigidaire!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Thank you for the wonderful 5-star review! We’re thrilled to hear that your new refrigerator is just what your family needed. It’s great to know that the accessible design works well for everyone and that you’re making the most of the freezer drawers. We’re especially glad that the compact size still provides plenty of usable space for your needs. Thank you for choosing Frigidaire!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com