Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,098 Reviews)
Rating breakdown 7,098 reviews
5 Stars
5,391
4 Stars
1,431
3 Stars
159
2 Stars
49
1 Star
68
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
3
on May 22, 2026
Posted by: Pennyscakes5830
[This review was collected as part of a promotion.] Its an okay fridge. It doesn't make very much ice. We're a family of 3 and have to supplement with ice trays.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 25, 2026
Hello Pennyscakes5830, thank you for sharing your feedback, and I’m sorry to hear the ice production hasn’t been meeting your household’s needs. I understand how inconvenient it is for a family of three to still need to rely on ice trays to supplement what the refrigerator is producing.
Ice production can be affected by a few factors, such as freezer temperature settings, how often the door is opened, water supply pressure, and the ice maker’s production cycle time. If the unit is not set to the recommended freezer temperature or if the ice maker hasn’t had enough consistent time to fully cycle, it may produce ice more slowly than expected. That said, your experience should still be reviewed to ensure the system is functioning as intended for your model.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Ice production can be affected by a few factors, such as freezer temperature settings, how often the door is opened, water supply pressure, and the ice maker’s production cycle time. If the unit is not set to the recommended freezer temperature or if the ice maker hasn’t had enough consistent time to fully cycle, it may produce ice more slowly than expected. That said, your experience should still be reviewed to ensure the system is functioning as intended for your model.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks beautiful!
on May 22, 2026
Posted by: BST1971
[This review was collected as part of a promotion.] I had always wanted a fridge this style. We dont have a water line installed, so being able to turn off the ice maker and fill it myself is a plus. I thought I would miss a freezer light, but it has not been an issue at all. I was also worried about by large water dispenser not fitting, but its PERFECT! Weve had it for about a month now, and I am very happy with it.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 26, 2026
Thank you for taking the time to share your experience! We’re so glad to hear that you finally got the refrigerator style you had always wanted and that it’s been such a great fit for your home.
It’s wonderful to know that the flexibility of being able to turn off the ice maker and manually fill it has worked well for your setup without a water line. We’re also happy to hear that the freezer lighting concern turned out not to be an issue and that your large water dispenser fits perfectly.
Thank you again for your thoughtful feedback and for choosing Frigidaire. We’re thrilled to hear that after a month of use, you’re still very happy with your refrigerator. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
It’s wonderful to know that the flexibility of being able to turn off the ice maker and manually fill it has worked well for your setup without a water line. We’re also happy to hear that the freezer lighting concern turned out not to be an issue and that your large water dispenser fits perfectly.
Thank you again for your thoughtful feedback and for choosing Frigidaire. We’re thrilled to hear that after a month of use, you’re still very happy with your refrigerator. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
New refrigerator
on May 22, 2026
Posted by: Greg E
[This review was collected as part of a promotion.] Had for about a month and so far loving the new refrigerator
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 25, 2026
Hi, Greg E! Thank you for sharing your feedback on your new Frigidaire French Door Refrigerator! We’re so glad to hear that after a month of use you’re still loving it. It’s great to know it’s meeting your expectations and fitting well into your home.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 22, 2026
Posted by: Jo2026
[This review was collected as part of a promotion.] Perfect counter depth fridge. The open space inside and adjustable shelves make this compact refrigerator feel big. It’s stylish and practice.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 25, 2026
Hi, Jo2026! Thank you for sharing your feedback on your new Frigidaire French Door Refrigerator! We’re delighted to hear it’s the perfect counter-depth fit for your kitchen and that the open interior space and adjustable shelves are making it feel even more spacious. It’s also great to know you’re enjoying both its stylish design and practical functionality—exactly what we aim for in every appliance.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent refrigerator!
on May 23, 2026
Posted by: Tallgrlhmb
[This review was collected as part of a promotion.] Love my new fridge!!! It’s compact but still spacious. Lots of shelves on the doors to keep all my condiments and and jars organized, easily visible to find and they don’t get lost in the back of my fridge like they did in my old one. The freezer has 2 shelves which makes knowing organizing the food easier and again I don’t lose sight of what I have because it’s not hidden under other food. I don’t have to remove all the food on top to see what’s on the bottom as I did before! 100% recommended!!!
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 25, 2026
Hi there, thank you for sharing your feedback. We’re so glad to hear you love your new fridge and that the compact design is still giving you plenty of usable space. It’s great to know the door storage and freezer shelving are helping you stay organized and making it easier to see and access your food.
We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice compact counter depth refrigerator
on May 23, 2026
Posted by: MRF60
[This review was collected as part of a promotion.] This is a nice compact counter depth refrigerator that fits my apartment kitchen but is functional and roomy inside.
Response from frigidaire.comBy Rox, Online Outreach Specialist, May 26, 2026
Hi, MRF60! We’re really glad to hear you’re enjoying your Frigidaire counter-depth refrigerator! It’s great that it fits your apartment kitchen so well while still giving you the space and functionality you need inside—that balance is exactly what it’s designed for.
If you ever need assistance or have questions down the line, you can reach us via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
If you ever need assistance or have questions down the line, you can reach us via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
French door fridge
on May 23, 2026
Posted by: Johnsons2011
[This review was collected as part of a promotion.] Absolutely beautiful fridge, plenty of room for condiments in the doors, the shelving is strong and deep allowing you to put several items on each shelf. We’re so happy we purchased this Frigidaire fridge. We will look into a stove next made by Frigidaire!
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 26, 2026
Hello Johnsons2011, thank you for sharing your wonderful feedback! We’re delighted to hear that you’re enjoying your new Frigidaire refrigerator and that the spacious door storage, strong shelving, and overall design are meeting your needs so well. It’s great to know you’re so happy with your purchase.
We truly appreciate your support and are excited to hear that you may consider Frigidaire for your future appliance needs as well.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We truly appreciate your support and are excited to hear that you may consider Frigidaire for your future appliance needs as well.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
new frog
on May 23, 2026
Posted by: sewnut
[This review was collected as part of a promotion.] Only complaint is that no manual came with unit. And the website is no help Finally, after two attempts I was able to download the information I needed.
Also, I wanted white, but not immediately available. Would like drawer in refrigeration unit for cheese, etc.
Do like the refrigerator overall though.
Also, I wanted white, but not immediately available. Would like drawer in refrigeration unit for cheese, etc.
Do like the refrigerator overall though.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 26, 2026
Hi there, Sewnut! Thank you for taking the time to share your feedback regarding your Frigidaire refrigerator. We’re glad to hear that you’re enjoying the unit overall, and we truly appreciate you noting both what you like and where we can improve.
We’re sorry to hear about the difficulty you experienced accessing the manual and the inconvenience with our website. We understand how important it is to have easy access to product information, and your feedback on this will be shared with the appropriate team. We also appreciate your comments regarding color availability and your suggestion for a dedicated drawer for items like cheese. Insights like these are very helpful as we continue to evaluate future product improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We’re sorry to hear about the difficulty you experienced accessing the manual and the inconvenience with our website. We understand how important it is to have easy access to product information, and your feedback on this will be shared with the appropriate team. We also appreciate your comments regarding color availability and your suggestion for a dedicated drawer for items like cheese. Insights like these are very helpful as we continue to evaluate future product improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com