Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
I love my new fridge
on May 9, 2026
Posted by: Patty84
[This review was collected as part of a promotion.] I love my new fridge except for the extremely loud grinding noise it makes about five times a day!!!! How can you fix it?
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 11, 2026
Hi there. Thank you for letting us know, and we’re sorry you’re dealing with that noise—that definitely shouldn’t be disruptive. A “grinding” sound happening several times a day is most often related to the normal automatic defrost cycle or the evaporator fan temporarily contacting ice buildup or debris. It can also occur if the unit isn’t perfectly level or if something inside is slightly shifting and vibrating. If the noise is loud and clearly “mechanical grinding,” it may indicate an issue with the evaporator fan motor or ice interference that should be inspected. If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good
on May 9, 2026
Posted by: Sandy and Clint
[This review was collected as part of a promotion.] The refrigerator is just what we needed. We do not have a lot of space for a large one. So far it is doing what it’s intended to do. My last one was freezing food inside the fridge.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 12, 2026
Hi Sandy and Clint!
Thank you for taking the time to share your experience with your Frigidaire refrigerator. We’re very pleased to hear that it is the right fit for your space and is meeting your needs so far.
It’s especially good to know that the unit is providing reliable cooling performance, particularly after the issues you experienced with your previous refrigerator freezing food inside the fresh food compartment. We understand how important consistent and proper temperature control is, and we’re glad your new appliance is working as intended.
At Frigidaire, we strive to design dependable products that fit a variety of home sizes and needs, and we’re happy to hear this model is working well for you.
Thank you again for choosing Frigidaire and for sharing your feedback. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great for small space
on May 10, 2026
Posted by: Irahs
[This review was collected as part of a promotion.] We neeeded a refrigerator for a small space that was not a side by side, this one fit perfectly. I love the French door look and it has plenty of space for just the two of us. The built in ice maker was a bonus most models we looked at did not have an ice maker.
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 12, 2026
Hello Irahs!
Thank you for sharing your feedback about your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV. We’re delighted to hear that it fits perfectly in your space and meets your needs for a smaller household. It’s great to know you’re enjoying the French door design and the added convenience of the built-in ice maker. We truly appreciate your support and you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good vibes.
on May 10, 2026
Posted by: STM01
[This review was collected as part of a promotion.] The refrigerator looks great. lot of open space. Need a few bins in the open space to store items. Cannot stack things on tot of another, so a few bins or clear glass panels would have been better. Another thing, no light in the freezer section. Other wise, easy to set up and manage the temperature controls. Over all a good product for the price. Hope it lasts and does not give me problems like my old one. Fingers crossed.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, May 13, 2026
Thank you for taking the time to share your feedback. We’re glad to hear that you are happy with the overall look of your 17.6 Cu. Ft. Counter-Depth French Door Refrigerator and that you found it easy to set up and manage the temperature controls.
We also appreciate your thoughtful suggestions regarding interior organization and lighting in the freezer compartment. We understand how additional bins, shelving options, or improved visibility could make storage more convenient and help maximize usable space.
Your feedback is very valuable and will be shared with the appropriate teams for review as we continue working to improve design and functionality. We also hope your new refrigerator provides you with reliable performance for many years to come.
Thank you again for choosing our product and for sharing your experience. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 11, 2026
Posted by: Trishy2010
[This review was collected as part of a promotion.] I do love this fridge. I have a small space so it fits the best! I do wish it had a light in the freezer and the crisper trays do not pulled out all the way. It does have a good size ice chest but would be great if it could have had an ice and water dispenser on the front. This was probably not possible because it was such a small fridge. All in all I am satisfied so far but, did just get it recent !
Response from frigidaire.comBy Jessica, Online Outreach Specialist, May 13, 2026
Thank you for sharing your feedback. We’re glad to hear that your 17.6 Cu. Ft. Counter-Depth French Door Refrigerator fits well in your space and that you are enjoying it overall.
We appreciate your thoughtful suggestions regarding the freezer lighting, crisper tray extension, and ice/water dispenser. We understand how these features could enhance convenience, and your feedback will be shared with the appropriate teams for consideration in future product designs.
We’re pleased that you’re satisfied with your new refrigerator so far and hope it continues to meet your needs in the months and years ahead. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
17.6 cubic foot
on May 11, 2026
Posted by: Tk42
[This review was collected as part of a promotion.] Only draws 3.3A Seems to run continuously with new variable speed compressor, so I'm still not sure of this unit. Anything running continuously isn't going to last as long as the previous refrigerator. No user manual sucks. Gotta get it as a pdf and print out.... So basically no directions on a fairly intricate control panel. Doors don't open quite far enough and usually slam into the stoppers. Needs 25 more degrees range. Only had it a week or so
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 14, 2026
Hi there, Tk42! Thanks for reaching out. Were sorry you’re running into several concerns so early on with your unit. I’ll go through each point.
On the power draw and the compressor behavior: what you’re describing (around 3.3A and the compressor seeming to run continuously) is actually typical for modern variable-speed/inverter-style compressors. Rather than cycling on and off like older units, they often run for long periods at a lower speed and adjust output as needed to maintain temperature. That continuous operation is generally by design and not an indicator of reduced lifespan. It’s actually intended to improve efficiency and temperature stability.
Regarding the manual and control panel: I understand the frustration. Many newer models ship with a quick-start guide only in print, while the full manual is hosted online as a PDF. You can usually download it directly from Frigidaire’s support site here: Frigidaire Support . If you’d like, I can also help you locate the exact manual for your model number.
For the doors not opening wide enough and hitting the stops: that’s often related to hinge stop settings, leveling, or how the unit was positioned after installation. Many models allow limited door stop adjustment, but if it’s only been a week, it may also be worth having the installation alignment checked to ensure the cabinet is perfectly level and the hinges are seated correctly.
Given everything you’ve mentioned and how new the unit is, it would be reasonable to have a technician or support specialist take a closer look, especially for the door swing concern.
If you’d prefer, you can also reach live support via chat or by calling 1-800-374-4432 (Mon–Fri, 8:30 a.m.–8:00 p.m. EST), and they can walk through your exact model settings and any service options. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 11, 2026
Posted by: Granny49
[This review was collected as part of a promotion.] Best purchase I have made in a long time.
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 11, 2026
Hello Granny!
Thank you for sharing your feedback about your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model Frigidaire FRFG1723AV Refrigerator. We are truly delighted to hear that it has been the best purchase you’ve made in a long time. Your satisfaction means a great deal to us, and we’re happy that your new refrigerator is meeting your expectations. If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Choice
on May 11, 2026
Posted by: Jacinto
[This review was collected as part of a promotion.] This is a great choice for a small to medium household... Reliable and great overall space
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 14, 2026
Hi Jacinto!
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your Frigidaire refrigerator has been a great fit for your home.
It’s wonderful to know that you are pleased with its reliability and overall storage space, and that it meets the needs of your household well.
We truly appreciate your kind words and your trust in Frigidaire.
If you ever need assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com