Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,020 Reviews)
Rating breakdown 7,020 reviews
5 Stars
5,326
4 Stars
1,419
3 Stars
158
2 Stars
49
1 Star
68
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Great refrigerator
on May 5, 2026
Posted by: TMSLP
[This review was collected as part of a promotion.] I have really enjoyed this refrigerator. Since we have an older home with a dedicated space for the refrigerator, we were somewhat limited on our selection of refrigerators. This refrigerator fits perfectly. I was a little concerned because it is a little smaller than my previous refrigerator, but the layout makes it seem more spacious.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 7, 2026
Hi there,
Thank you for sharing your feedback! We’re glad to hear the refrigerator fits perfectly in your space and that you’re enjoying the thoughtful interior layout that helps it feel more spacious despite its size. It’s great to know it has been a good fit for your home and needs.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing your feedback! We’re glad to hear the refrigerator fits perfectly in your space and that you’re enjoying the thoughtful interior layout that helps it feel more spacious despite its size. It’s great to know it has been a good fit for your home and needs.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect for small kitchen
on May 5, 2026
Posted by: OldbabyRN
[This review was collected as part of a promotion.] Although this is my first counter depth, I think this fridge holds as much as my previous fridge. The freezer is very easy to organize due to drawers. Previous bottom fridge had one pull out drawer but remainder of freezer was bottomless pit kind of and this meant you had to often paw through to even remember what was down there. Ice maker doing it's job quite well and keeps itself full of smallish cubes. This icemaker is slightly more
noisy than previous but certainly not a deal breaker at all. Fridge area nicely lit with good door storage and plenty of room for us (2 adults). I worry about bit that the glass shelves are a little thin so we try to put heavier items on lowest shelf.
Overall seems quite adequate for us after 2 weeks of use. Hope it lasts as long as last fridge (15 years)
noisy than previous but certainly not a deal breaker at all. Fridge area nicely lit with good door storage and plenty of room for us (2 adults). I worry about bit that the glass shelves are a little thin so we try to put heavier items on lowest shelf.
Overall seems quite adequate for us after 2 weeks of use. Hope it lasts as long as last fridge (15 years)
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 5, 2026
Thank you for taking the time to share such a detailed review! We’re very pleased to hear that your new Frigidaire counter-depth refrigerator is meeting your needs and providing the storage efficiency and organization you were looking for—especially with the improved freezer drawer layout.
We also appreciate your honest feedback regarding the ice maker sound and the shelf thickness. It’s helpful insight, and we’ll be sure to share your comments with our product team as we continue to evaluate and improve our designs.
We’re glad the refrigerator is working well for your household so far, and we hope it continues to serve you reliably for many years to come. Thank you again for choosing Frigidaire! If you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We also appreciate your honest feedback regarding the ice maker sound and the shelf thickness. It’s helpful insight, and we’ll be sure to share your comments with our product team as we continue to evaluate and improve our designs.
We’re glad the refrigerator is working well for your household so far, and we hope it continues to serve you reliably for many years to come. Thank you again for choosing Frigidaire! If you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great for our small kitchen
on May 5, 2026
Posted by: MorgantheMom
[This review was collected as part of a promotion.] This is one of the only French door designs out there that is both counter depth and not too tall. Perfect fit for us. So far runs great. The only gripe I might have is I felt like it needed a couple more drawers but I found some perfect ones online for a low price so that was an easy fix.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 6, 2026
Hi, MorgantheMom! We truly appreciate your thoughtful review! It’s wonderful to hear that your Frigidaire French door counter-depth refrigerator is the perfect fit for your kitchen and performing well. Thank you as well for sharing your feedback about the drawer layout—we always value insights like yours.
If you ever need support, please reach out via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST, and we’ll be happy to assist you. -Angel
If you ever need support, please reach out via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST, and we’ll be happy to assist you. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good and streamlined refrigerator
on May 5, 2026
Posted by: JP229
[This review was collected as part of a promotion.] Wanted to replace our problematic Kenmore refrigerator with a smaller unit. This Frigidaire French door does the trick. Will take a while to get used to the smaller size but seems like a good choice.
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 6, 2026
Hello JP229!
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator FRFG1723AV.
We’re glad to hear that your new refrigerator is meeting your needs and providing a good fit for your space. Transitioning to a smaller capacity can take some adjustment, and we appreciate your thoughtful feedback as you get familiar with your new unit.
Thank you for choosing Frigidaire. We hope it continues to serve you well.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator FRFG1723AV.
We’re glad to hear that your new refrigerator is meeting your needs and providing a good fit for your space. Transitioning to a smaller capacity can take some adjustment, and we appreciate your thoughtful feedback as you get familiar with your new unit.
Thank you for choosing Frigidaire. We hope it continues to serve you well.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect fit with the correct configuration.
on May 5, 2026
Posted by: Pirate2k26
[This review was collected as part of a promotion.] We are the second owners of a home that was built in 1950 that was completely remodeled 8 years ago. At some point prior to that the kitchen cabinets were upgraded from metal to oak maybe from the 1980s judging by the cabinet doors. At that time the same dimensions were maintained from the 50s, meaning the refrigerator location and space was a limiting factor.
While shopping for a new unit at several big box stores, we found a fridge with the exact configuration in the right dimensions to fit the space. Although we gave up the water dispenser from the old fridge, the bottom freezer compartment more than made up for it. The interior lighting is excellent, with the shelves and door compartments were easy to adjust accordingly to our needs. The ice maker cranks out the ice, as the fridge offers a lot of space considering the size. After 6 months of ownership, we are very happy with the purchase and strongly recommend Frigidaire for your appliance needs.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 11, 2026
Hi there,
Thank you for sharing such detailed feedback! We’re glad to hear the refrigerator was a great fit for your home’s unique space requirements and that the configuration worked well for your kitchen layout. It’s great to know you’re enjoying the adjustable interior, excellent lighting, and ice maker performance, and that after 6 months of use it continues to meet your expectations.
We truly appreciate your recommendation and support.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing such detailed feedback! We’re glad to hear the refrigerator was a great fit for your home’s unique space requirements and that the configuration worked well for your kitchen layout. It’s great to know you’re enjoying the adjustable interior, excellent lighting, and ice maker performance, and that after 6 months of use it continues to meet your expectations.
We truly appreciate your recommendation and support.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
frigidaire review
on May 6, 2026
Posted by: Kimberly D
[This review was collected as part of a promotion.] I thought this refrigerator would be too small. It is 4 cubic smaller that my other side by side. I was wrong.I have so much more room in this one than I did in my other room. The two doors for the refrigerator and the bottom freezer really makes a huge difference. I highly recommend this. As far as how durable it is, I cannot answer that. I have only had it a few weeks.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 6, 2026
Thank you for your detailed feedback! We’re glad to hear the refrigerator has exceeded your expectations in terms of space and functionality. It’s great that the design is making a noticeable difference in your storage experience. We appreciate your recommendation and hope the product continues to perform well for you over time. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
on May 6, 2026
Posted by: Cito925
[This review was collected as part of a promotion.] Purchased to replace my old fridge that the compressor went. Love the new one the stainless steel look and size with the features
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 6, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear your new refrigerator has been a great replacement and that you’re enjoying the stainless steel design, size, and features.
We appreciate you choosing Frigidaire and taking the time to share your experience. If you ever need assistance, you can reach us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET. — Reed
We appreciate you choosing Frigidaire and taking the time to share your experience. If you ever need assistance, you can reach us via live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 6, 2026
Posted by: Jtsautorepair
[This review was collected as part of a promotion.] So modern looking and very functional. The best feature is how easy it is to clean.i also enjoy the shelves multiple functions. Overall very happy with my purchase...Best of my wife love it too so happy wife happy life.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 7, 2026
Hello there, Jtsautorepair! Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying the modern design, functionality, and especially the ease of cleaning and versatile shelving. It’s great to know the appliance is a perfect fit for your home, and we appreciate the “happy wife, happy life” sentiment!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com