Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,020 Reviews)
Rating breakdown 7,020 reviews
5 Stars
5,326
4 Stars
1,419
3 Stars
158
2 Stars
49
1 Star
68
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
4
Beautiful Fridge
on April 25, 2026
Posted by: jpenfi
[This review was collected as part of a promotion.] Aside from the fact that this Fridge makes some scary noises on occasion, I am very happy to have a fridge
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 27, 2026
Hi there. Thank you for your feedback!
We’re glad to hear you’re happy overall with your refrigerator. We understand that unusual or “scary” noises can be concerning—many sounds can come from normal operation (like cooling cycles or ice movement), but we’d be happy to help you determine what you’re hearing if it continues or seems unusual.
We appreciate you choosing Frigidaire and are here if you need further assistance.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re glad to hear you’re happy overall with your refrigerator. We understand that unusual or “scary” noises can be concerning—many sounds can come from normal operation (like cooling cycles or ice movement), but we’d be happy to help you determine what you’re hearing if it continues or seems unusual.
We appreciate you choosing Frigidaire and are here if you need further assistance.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good!
on April 26, 2026
Posted by: AngLew120
[This review was collected as part of a promotion.] When my fridge died over the weekend I had to get a new one. I’m hoping this one will last because of the reviews I have read, I am optimistic. So far it’s working out great and meeting my needs. Would be nice if it had a meats and cheese drawer but otherwise seems to be ok.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 28, 2026
Thank you for sharing your feedback on the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator.
We’re glad to hear that the refrigerator is currently meeting your needs and performing well, especially given the urgent timing of your replacement purchase. It’s encouraging that your experience so far has been positive and aligns with the expectations set by other customer reviews.
We also appreciate your comment regarding the storage layout. The absence of a dedicated deli or meats-and-cheese drawer is helpful feedback, as interior configuration preferences can vary by household and are important considerations for future product improvements.
Thank you again for taking the time to share your experience. We hope the refrigerator continues to perform reliably for you over time. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that the refrigerator is currently meeting your needs and performing well, especially given the urgent timing of your replacement purchase. It’s encouraging that your experience so far has been positive and aligns with the expectations set by other customer reviews.
We also appreciate your comment regarding the storage layout. The absence of a dedicated deli or meats-and-cheese drawer is helpful feedback, as interior configuration preferences can vary by household and are important considerations for future product improvements.
Thank you again for taking the time to share your experience. We hope the refrigerator continues to perform reliably for you over time. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great for a small space
on April 26, 2026
Posted by: Kelly Boswell
[This review was collected as part of a promotion.] We finally upgraded our 1999 fridge that was about to go out. We’re loving this new fridge! Only downside is no light in the bottom freezer (which is slightly small) and the middle shelf could use a little more support
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 28, 2026
Hi there, Kelly Boswell! Thank you for sharing your experience, and congratulations on your upgrade from your 1999 refrigerator! We’re thrilled to hear that you’re loving your new Frigidaire fridge.
We also appreciate your helpful feedback regarding the bottom freezer lighting and the middle shelf support. Comments like yours are valuable and help us identify opportunities for future product improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We also appreciate your helpful feedback regarding the bottom freezer lighting and the middle shelf support. Comments like yours are valuable and help us identify opportunities for future product improvements.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic
on April 26, 2026
Posted by: Freshkitchen
[This review was collected as part of a promotion.] Love my new fridge!
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 28, 2026
Hello Freshkitchen, thank you for sharing your feedback! We’re thrilled to hear that you love your new refrigerator and are enjoying your purchase.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving it.
on April 27, 2026
Posted by: Christoff
[This review was collected as part of a promotion.] We have only had our new fridge a few weeks now. It looks great! It’’s keeping things cold or frozen as it should. It would highly recommend this refrigerator to my family and friends!
Response from frigidaire.comBy Sam, Online Outreach Specialist, April 27, 2026
Hello Christoff!
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AW)!
We’re delighted to hear that you’re pleased with its appearance and that it’s keeping your food properly chilled and frozen. It’s especially great to know that you would confidently recommend it to your family and friends—that means a lot to us. We appreciate you choosing Frigidaire, and if you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AW)!
We’re delighted to hear that you’re pleased with its appearance and that it’s keeping your food properly chilled and frozen. It’s especially great to know that you would confidently recommend it to your family and friends—that means a lot to us. We appreciate you choosing Frigidaire, and if you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 27, 2026
Posted by: Excited29
[This review was collected as part of a promotion.] I needed a counter depth French door refrigerator that would fit beneath the existing overhead cabinets which were slightly lower than standard kitchen cabinets. This model fit perfectly! Even with the shorter height it still has lots of storage room and the bottom freezer has ample room with three separate storage areas.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 29, 2026
Thank you for sharing your experience.
We’re glad to hear that the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator was a perfect fit for your kitchen layout, especially with the lower overhead cabinets. It’s great to know the design allowed for a seamless installation while still providing the storage capacity you needed.
We’re also pleased that you’re finding the interior layout—including the bottom freezer with its separate compartments—both spacious and practical for your everyday use.
Thank you again for taking the time to share your feedback. We truly appreciate it and are happy the refrigerator is working well for your home. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator was a perfect fit for your kitchen layout, especially with the lower overhead cabinets. It’s great to know the design allowed for a seamless installation while still providing the storage capacity you needed.
We’re also pleased that you’re finding the interior layout—including the bottom freezer with its separate compartments—both spacious and practical for your everyday use.
Thank you again for taking the time to share your feedback. We truly appreciate it and are happy the refrigerator is working well for your home. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
French door
on April 27, 2026
Posted by: kayV
[This review was collected as part of a promotion.] Overall, I am pleased with my new Frigidaire
I like the sliding shelf’s in the freezer
What u am missing is a butter shelf, & a cold cut drawer in the fridge cimpartment
I like the sliding shelf’s in the freezer
What u am missing is a butter shelf, & a cold cut drawer in the fridge cimpartment
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 29, 2026
Thank you for sharing your feedback.
We’re glad to hear that you’re pleased overall with your 17.6 Cu. Ft. Counter-Depth French Door Refrigerator and that you’re enjoying the convenience of the sliding freezer shelves.
We also appreciate your comments regarding the interior layout. We understand that the absence of a dedicated butter shelf and a cold cuts drawer can be an inconvenience depending on how you organize your food storage. Feedback like yours is very helpful and will be shared with our product team as we continue evaluating design improvements and storage flexibility.
Thank you again for taking the time to share your experience—we truly appreciate it. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that you’re pleased overall with your 17.6 Cu. Ft. Counter-Depth French Door Refrigerator and that you’re enjoying the convenience of the sliding freezer shelves.
We also appreciate your comments regarding the interior layout. We understand that the absence of a dedicated butter shelf and a cold cuts drawer can be an inconvenience depending on how you organize your food storage. Feedback like yours is very helpful and will be shared with our product team as we continue evaluating design improvements and storage flexibility.
Thank you again for taking the time to share your experience—we truly appreciate it. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Better than expected
on April 27, 2026
Posted by: Joeb2750
[This review was collected as part of a promotion.] The refrigerator space is generous as is the freezer space. The ice machine is relentless and plenty of ice always. I would not describe the appliance as quietly as I'd like but it certainly is bearable, you just need to get used to the ice maker sounds. They aren't loud, just different.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 29, 2026
Hello Joeb2750, thank you for taking the time to share your detailed feedback. We’re glad to hear you’re enjoying the generous refrigerator and freezer space, and that the ice maker is consistently keeping up with your needs.
We also appreciate your honest note regarding the sound. Ice makers can produce operational noises that vary by cycle, and while they are designed to remain within normal operating levels, we understand that sound perception can differ from home to home. Your feedback is valuable and will be shared with our product team for consideration.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We also appreciate your honest note regarding the sound. Ice makers can produce operational noises that vary by cycle, and while they are designed to remain within normal operating levels, we understand that sound perception can differ from home to home. Your feedback is valuable and will be shared with our product team for consideration.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com