Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,020 Reviews)
Rating breakdown 7,020 reviews
5 Stars
5,326
4 Stars
1,419
3 Stars
158
2 Stars
49
1 Star
68
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Works great!
on April 18, 2026
Posted by: rossrug
[This review was collected as part of a promotion.] Great looking, easy to use!
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 20, 2026
Hi, Rossrug! Thank you for your 5-star review of the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator! We’re so glad to hear you’re enjoying its great look and easy-to-use design, and that it’s working well for your home.
We truly appreciate you taking the time to share your experience. If you ever need assistance, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
We truly appreciate you taking the time to share your experience. If you ever need assistance, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
Excellent, but...
on April 18, 2026
Posted by: LarryLewis67
[This review was collected as part of a promotion.] This is a fine refrigerator, and I like everything about it, except, it is annoyingly loud. When it is running, I can hear the compressor throughout the entire house. Service is coming in the next few days to have a look at it, and hopefully remedy this problem.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 21, 2026
Good day, LarryLewis67! Thank you for sharing your feedback. We’re glad to hear you like the refrigerator overall, but we’re sorry to learn about the noise concern you’re experiencing with the compressor. That’s understandably frustrating, especially when it can be heard throughout the home.
It’s good to hear that service is already scheduled. Our technicians will be able to inspect the unit and determine whether the sound level is within normal operation or if an adjustment or repair is needed. We’re hopeful they’ll be able to resolve this for you quickly.
If you need further assistance after your service visit, or have any additional concerns, please don’t hesitate to reach out via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
It’s good to hear that service is already scheduled. Our technicians will be able to inspect the unit and determine whether the sound level is within normal operation or if an adjustment or repair is needed. We’re hopeful they’ll be able to resolve this for you quickly.
If you need further assistance after your service visit, or have any additional concerns, please don’t hesitate to reach out via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just whats needed
on April 18, 2026
Posted by: 7073
[This review was collected as part of a promotion.] Excellent, looks good, works great, easy and issue free
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 21, 2026
Hi there, thank you for sharing your experience! We’re so glad to hear your refrigerator looks great, works well, and has been easy and issue-free. We truly appreciate you choosing Frigidaire.
If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good functional
on April 18, 2026
Posted by: Rana05
[This review was collected as part of a promotion.] Love this unit. It's has double deck. One fore regular and at bottom for freezer. Good design.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 22, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re enjoying the double-door design and finding it well thought out. We appreciate you choosing Frigidaire and hope you continue to love your unit!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridge and Freezer!
on April 19, 2026
Posted by: CourtF
We love our new refrigerator! Moving to have the fridge on the top is a huge improvement from our former setup. The counterdepth width is saving us very critical floor space in our kitchen. We’re also very happy with the amount of food we can fit into the fridge.
The only problem is that ever so often, the left door doesn’t close as easily because the sealant strip stays popped out or is poking out a little and it hits the right door stopping it from closing. It seems to only happen about 5% of the time we use that door.
The only problem is that ever so often, the left door doesn’t close as easily because the sealant strip stays popped out or is poking out a little and it hits the right door stopping it from closing. It seems to only happen about 5% of the time we use that door.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 22, 2026
Thank you for sharing your feedback on the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator.
We’re very happy to hear that you’re enjoying the updated top-refrigerator design, the space-saving counter-depth fit, and the overall storage capacity. It’s great to know the unit has been a strong improvement for your kitchen layout and daily use.
We also appreciate you bringing the door concern to our attention. Based on your description, it sounds like the door gasket (seal strip) may occasionally shift or not sit flush, which can prevent the left door from closing smoothly.
If the gasket continues to pop out or interfere with closing even after adjustment, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
We’re very happy to hear that you’re enjoying the updated top-refrigerator design, the space-saving counter-depth fit, and the overall storage capacity. It’s great to know the unit has been a strong improvement for your kitchen layout and daily use.
We also appreciate you bringing the door concern to our attention. Based on your description, it sounds like the door gasket (seal strip) may occasionally shift or not sit flush, which can prevent the left door from closing smoothly.
If the gasket continues to pop out or interfere with closing even after adjustment, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridge for Townhome
on April 19, 2026
Posted by: JoeyFridge123
After a long & extensive search for just the right fit & function, Frigidaire won my business with its reputation & design quality/craftsmanship. Delivery & installation was a breeze. I am already recommending to my circle. Thank you.
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 22, 2026
Thank you for your 5-star review, JoeyFridge123! We’re so glad to hear your search led you to a Frigidaire refrigerator that fits your townhome perfectly and meets your expectations for both design and craftsmanship.
It’s wonderful to know delivery and installation went smoothly, and we truly appreciate you recommending us to your circle—that means a lot.
If you ever need assistance, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
It’s wonderful to know delivery and installation went smoothly, and we truly appreciate you recommending us to your circle—that means a lot.
If you ever need assistance, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
A nice upgrade for our small kitchen
on April 19, 2026
Posted by: Edotjdot12
[This review was collected as part of a promotion.] We like the size of the ice cubes. It’s quiet and looks great. I think the shelves could be slightly stronger - I see a little bow on the top one (we have yogurt and milk up there).
Response from frigidaire.comBy Rox, Online Outreach Specialist, April 22, 2026
Thank you for your 5-star review! We’re so glad to hear your new refrigerator has been a great upgrade for your smaller kitchen and that you’re enjoying the ice size, quiet operation, and overall design.
We also appreciate your honest note about the shelf strength. Feedback like yours is important and will be shared with our product team for review, especially regarding weight distribution on frequently used shelves.
If you ever need assistance or have questions, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
We also appreciate your honest note about the shelf strength. Feedback like yours is important and will be shared with our product team for review, especially regarding weight distribution on frequently used shelves.
If you ever need assistance or have questions, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good
on April 19, 2026
Posted by: KrisRolo
[This review was collected as part of a promotion.] We really like our new refrigerator. The lighting is wonderful and it fits our space perfectly.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 22, 2026
Thank you for sharing your feedback on the 18 Cu. Ft. Counter-Depth French Door Refrigerator.
We’re glad to hear that you’re enjoying your new refrigerator and that it fits your space so well. It’s great to know you’re also pleased with the interior lighting, as that’s designed to improve visibility and make everyday use more convenient.
We appreciate you taking the time to share your experience and are happy the appliance is working well for you. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that you’re enjoying your new refrigerator and that it fits your space so well. It’s great to know you’re also pleased with the interior lighting, as that’s designed to improve visibility and make everyday use more convenient.
We appreciate you taking the time to share your experience and are happy the appliance is working well for you. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com