Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,020 Reviews)
Rating breakdown 7,020 reviews
5 Stars
5,326
4 Stars
1,419
3 Stars
158
2 Stars
49
1 Star
68
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Frigidaire review
on April 16, 2026
Posted by: Firdge review
[This review was collected as part of a promotion.] Fridge is fine for its size, need an extra bottle holder for the door.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 17, 2026
Hello there, valued consumer! Thank you for sharing your feedback. We’re glad to hear your refrigerator is working well for its size and meeting your needs overall.
We appreciate your suggestion regarding an additional bottle holder for the door. Feedback like this is very helpful for our product teams as we continue to evaluate ways to improve storage flexibility and everyday convenience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We appreciate your suggestion regarding an additional bottle holder for the door. Feedback like this is very helpful for our product teams as we continue to evaluate ways to improve storage flexibility and everyday convenience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
NO INSTRUCTIONS FOR USE!!
on April 16, 2026
Posted by: Snakedeath
Vey, very disappointed that there were copious instructions on installation, but NOT ANY ON USEAGE! Even the website was unhelpful! This is my LAST Frigidaire product!
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 17, 2026
Hi there, Snakedeath! Thank you for sharing your feedback, and we’re very sorry to hear about your frustration. We understand how disappointing it can be to receive detailed installation instructions but not find the usage guidance you needed. That’s not the experience we want for our customers, and we apologize for the inconvenience and confusion this caused.
We also regret that the information on our website did not meet your expectations. Clear and accessible product support is important, and your comments will be shared with our team as we work to improve both our printed materials and online resources.
If you’re still open to it, our Customer Support team would be happy to walk you through operation steps specific to your model and help ensure you’re getting the most out of your appliance.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We also regret that the information on our website did not meet your expectations. Clear and accessible product support is important, and your comments will be shared with our team as we work to improve both our printed materials and online resources.
If you’re still open to it, our Customer Support team would be happy to walk you through operation steps specific to your model and help ensure you’re getting the most out of your appliance.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 16, 2026
Posted by: Penie
[This review was collected as part of a promotion.] Great new refrigerator. Our 26-year-old fridge gave up the ghost. It was huge and took up a lot of room in our kitchen and we wanted to downsize since we are empty nesters. Not only is this counter depth French door giving us more space in our kitchen, but it is also well layed out inside, so we do not feel like we lost any storage room for a weeks' worth of groceries. It's quiet and sleek and we're loving it!
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 20, 2026
Hi Penie,
Thank you for sharing your feedback. We’re glad to hear your new Frigidaire counter-depth French door refrigerator has been a great fit for your kitchen and transition to a smaller space. It’s great that you’re finding it well laid out, spacious enough for your weekly groceries, and enjoying its quiet, sleek performance. If you ever need assistance or have questions in the future, you can reach us through live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Thank you for sharing your feedback. We’re glad to hear your new Frigidaire counter-depth French door refrigerator has been a great fit for your kitchen and transition to a smaller space. It’s great that you’re finding it well laid out, spacious enough for your weekly groceries, and enjoying its quiet, sleek performance. If you ever need assistance or have questions in the future, you can reach us through live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30am–8:30pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great little fridge
on April 17, 2026
Posted by: CharNic
[This review was collected as part of a promotion.] Great little fridge for a semi tiny home. Ice maker works great and keeps up with two people. Not a ton of space in the freezer so I can’t imagine this fridge would be big enough for a family with kids. I love the slow light up when you open the door. I don’t feel blinded first thing in the morning. Nice touch.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 17, 2026
Thank you for sharing your feedback on the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator.
We’re glad to hear that it has been a good fit for your space and lifestyle, especially in a smaller home. It’s great to know the ice maker is performing well for your needs and that the interior lighting design has been a positive feature for you—details like the gradual lighting are intentionally designed to improve everyday usability and comfort.
We also appreciate your observations regarding storage capacity. Counter-depth and compact models are designed to maximize efficiency in a smaller footprint, which can naturally result in reduced freezer space compared to larger units.
Thank you again for taking the time to share your experience. We’re happy to hear overall it has been a good fit for your household. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We’re glad to hear that it has been a good fit for your space and lifestyle, especially in a smaller home. It’s great to know the ice maker is performing well for your needs and that the interior lighting design has been a positive feature for you—details like the gradual lighting are intentionally designed to improve everyday usability and comfort.
We also appreciate your observations regarding storage capacity. Counter-depth and compact models are designed to maximize efficiency in a smaller footprint, which can naturally result in reduced freezer space compared to larger units.
Thank you again for taking the time to share your experience. We’re happy to hear overall it has been a good fit for your household. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 17, 2026
Posted by: Joueur
[This review was collected as part of a promotion.] Works well and happy with it. I cannot help wondering, each time I shut the left door, how long the strip along the inner side will work until there is a problem...
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 17, 2026
Thank you for sharing your feedback on the 17.6 Cu. Ft. Counter-Depth French Door Refrigerator.
We’re glad to hear you’re happy with its overall performance and that it’s working well for your needs.
Regarding your concern about the strip on the left door, this is typically a center mullion (or door mullion heater/guide strip, depending on the model). It is designed to:
Help create a proper seal between the doors
Prevent air leaks and condensation
In some cases, maintain temperature control at the door seam
These components are engineered for long-term daily use and are a normal part of French-door refrigerator design. While it is understandable to be mindful of wear over time, they are not considered high-wear parts and are not expected to require frequent service under normal use.
As with any appliance component, proper door closing and avoiding excessive force can help ensure long-term reliability.
We appreciate your thoughtful observation and are glad the refrigerator has been performing well overall. - Jessica
We’re glad to hear you’re happy with its overall performance and that it’s working well for your needs.
Regarding your concern about the strip on the left door, this is typically a center mullion (or door mullion heater/guide strip, depending on the model). It is designed to:
Help create a proper seal between the doors
Prevent air leaks and condensation
In some cases, maintain temperature control at the door seam
These components are engineered for long-term daily use and are a normal part of French-door refrigerator design. While it is understandable to be mindful of wear over time, they are not considered high-wear parts and are not expected to require frequent service under normal use.
As with any appliance component, proper door closing and avoiding excessive force can help ensure long-term reliability.
We appreciate your thoughtful observation and are glad the refrigerator has been performing well overall. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful Addition To Our Comfy Kitchen
on April 17, 2026
Posted by: The Gray Guy
[This review was collected as part of a promotion.] We love our new two-door 31.5” wide Frigidaire refrigerator. It looks great and it’s the perfect size for our condo kitchen. Lots of room for our needs and the lower pull-out freezer drawer is really convenient.
Response from frigidaire.comBy Sam, Online Outreach Specialist, April 17, 2026
Hello The Gray Guy!
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator. We’re delighted to hear that it has been a wonderful addition to your kitchen and that it fits perfectly in your condo space. It’s great to know you’re enjoying the spacious interior and the convenience of the lower pull-out freezer drawer.
We truly appreciate your kind words and are so glad the refrigerator is meeting your needs in both style and functionality.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback on your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator. We’re delighted to hear that it has been a wonderful addition to your kitchen and that it fits perfectly in your condo space. It’s great to know you’re enjoying the spacious interior and the convenience of the lower pull-out freezer drawer.
We truly appreciate your kind words and are so glad the refrigerator is meeting your needs in both style and functionality.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on April 17, 2026
Posted by: lsbarrie
[This review was collected as part of a promotion.] Perfect addition to my kitchen
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 20, 2026
Hi there. We’re so glad to hear it’s the perfect addition to your kitchen! Thanks for sharing—hope it continues to make your cooking even better!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
So fat so good
on April 17, 2026
Posted by: Marybun
[This review was collected as part of a promotion.] I’ve only had my refrigerator for a little while but it’s seems to be great !!
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 20, 2026
Hello Marybun, thank you for your feedback! We’re glad to hear your refrigerator is off to a great start, and we appreciate you sharing your early experience with us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com