Customer reviews from frigidaire.com
Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(7,699 Reviews)
Rating breakdown 7,699 reviews
5 Stars
5,853
4 Stars
1,550
3 Stars
174
2 Stars
52
1 Star
70
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 31 in. Wide 18 Cu. Ft. Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
18 CF is perfect for single or a small family of 3.
on May 19, 2026
Posted by: JFB99
I've had the refrigerator 1 year and have been so happy with it. It has kept perfect temperature, runs very quietly, and has excellent bright lighting in the fridge compartment. However, I'm disappointed that there is no light for the freezer compartment. I've never hooked up the ice maker, but it does have one. I'm also loving the counter depth so I don't have to hunt as deeply to find food. The drawers work smoothly. The handles are great... much better than just having recesses on the doors. I would absolutely buy it again.
Response from frigidaire.comBy Rox, Online Outreach Specialist, May 20, 2026
We’re really glad to hear your Frigidaire 18 cu. ft. refrigerator has been such a great fit for you over the past year! It’s wonderful that it’s maintaining a consistent temperature, running quietly, and giving you the bright interior lighting and smooth drawer operation that make everyday use easier. We also appreciate your feedback about the freezer lighting—that’s helpful insight, and we’ll be sure to share it with our product team for future consideration.
It’s great to know the counter-depth design and handle style are working so well for your space and convenience, and even better to hear you’d choose it again.
If you ever need assistance or have questions down the line, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’ll be happy to help.
-Rox.
It’s great to know the counter-depth design and handle style are working so well for your space and convenience, and even better to hear you’d choose it again.
If you ever need assistance or have questions down the line, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’ll be happy to help.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
so far so good
on May 18, 2026
Posted by: cyegone
[This review was collected as part of a promotion.] meets my needs when is comes to space location & so far all my food is & ice is all good.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 20, 2026
Hi there. We’re glad to hear your Frigidaire refrigerator is meeting your needs in terms of space and location, and that your food and ice are staying in good condition.
We appreciate you sharing your experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you sharing your experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Size and function
on May 18, 2026
Posted by: MichelleLa
[This review was collected as part of a promotion.] Refrigerator is good for small kitchens. Interior including the freezer offers ample room for a small family. If there was a way for this same size to have a water dispenser I would say this refrigerator would be a 10 out of 10. I measured the space which recommended this size, however, there was another two inches from the top (perhaps more as the bottom as height adjusters which could be lowered) and the 3 inches on each side which space for a slightly larger fridge could be utilized. Would have been good to see it on a showroom floor prior to purchase. All that said, the refrigerator is a good value and does the job as expected.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 20, 2026
Hi there. We’re glad to hear your Frigidaire refrigerator is a good fit for your small kitchen, offers ample space for your family, and delivers solid value overall. We also appreciate your thoughtful comments about sizing, showroom visibility, and the wish for a built-in water dispenser option in this size range.
Your insights are very helpful and will be shared with our product team.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Your insights are very helpful and will be shared with our product team.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Bottom freezer fridge
on May 18, 2026
Posted by: brie g
[This review was collected as part of a promotion.] Just bought my new fridge and we love it! small space design allows us to actually have a double door fridge in our space which is amazing. sleek design only flaw is it is a bit noisy but not loud so you get use to it when it's cooling.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 20, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that you love your new refrigerator and that the compact design allowed you to enjoy a double-door model in your space. It’s great to know the sleek look is a good fit for your kitchen as well.
We also appreciate your honest feedback regarding the cooling sounds. Some operational noises can be normal as the refrigerator cycles and cools, but we understand that it can take some getting used to.
Thank you again for your kind words and thoughtful review. We hope your refrigerator continues to serve you well for years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
We also appreciate your honest feedback regarding the cooling sounds. Some operational noises can be normal as the refrigerator cycles and cools, but we understand that it can take some getting used to.
Thank you again for your kind words and thoughtful review. We hope your refrigerator continues to serve you well for years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 18, 2026
Posted by: Aagudelo64
[This review was collected as part of a promotion.] Perfect for the space I had
Response from frigidaire.comBy Sam, Online Outreach Specialist, May 18, 2026
Hello Aagudelo64!
Thank you for taking the time to share your feedback about your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV. We’re very happy to hear that the refrigerator is a perfect fit for the space you had available. It’s always great when a product is able to meet both functional needs and space requirements so seamlessly. We truly appreciate your support and hope you continue enjoying your refrigerator for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for taking the time to share your feedback about your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator, model FRFG1723AV. We’re very happy to hear that the refrigerator is a perfect fit for the space you had available. It’s always great when a product is able to meet both functional needs and space requirements so seamlessly. We truly appreciate your support and hope you continue enjoying your refrigerator for many years to come.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good
on May 17, 2026
Posted by: GwenZ
[This review was collected as part of a promotion.] Like the fridge overall only problem was not knowing what to set the temperature at and how to use the control and what some things were. Had to look it all up online.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 20, 2026
Hi there. We’re glad to hear you’re happy with your Frigidaire refrigerator overall. We’re sorry the temperature settings and controls weren’t as clear as they should have been, and that you had to look information up online.
Your comments are helpful, and we’ll make sure they’re shared with our team for future improvements. If you ever need help with settings or features, we’re here to assist.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Your comments are helpful, and we’ll make sure they’re shared with our team for future improvements. If you ever need help with settings or features, we’re here to assist.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
First bottom freezer refrigerator
on May 17, 2026
Posted by: Mona Tam2
[This review was collected as part of a promotion.] Love my new Frigidaire refrigerator it is very roomy beautiful stainless steel and love the bottom door freezer! Great product great service
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 19, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you love your new Frigidaire refrigerator and that you’re enjoying its roomy interior, stainless steel finish, and bottom freezer design, as well as the service you received. We appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Refrigerator
on May 17, 2026
Posted by: Jerry87
[This review was collected as part of a promotion.] The refrigerator is well made and fits in our kitchen perfectly. The space inside is bigger than thought in the beginning. And having the freezer on the bottom is new for us and so far, we love it. It has more space than our old unit with the freezer on top. We would recommend this appliance.
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 20, 2026
Hi, Jerry87! Thank you for sharing your experience! We’re so glad to hear your new French door refrigerator fits perfectly in your kitchen and that you’re enjoying the spacious interior. It’s wonderful that the bottom freezer design is working well for you and providing even more usable space compared to your previous unit. We truly appreciate your recommendation and are happy to have you as part of the Frigidaire family!
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’ll be happy to help. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’ll be happy to help. -Angel
Written by a customer while visiting frigidaire.com