Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,802 Reviews)
Rating breakdown 6,802 reviews
5 Stars
5,165
4 Stars
1,363
3 Stars
158
2 Stars
49
1 Star
67
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Long Lasting and Trouble Free
on March 20, 2026
Posted by: WaltCA
[This review was collected as part of a promotion.] As an apartment owner, reliability and long-term performance are critical factors in every purchasing decision we make—especially when it comes to appliances that see daily use. That’s why we consistently choose Frigidaire refrigerators. In a rental environment, equipment needs to be durable, easy to maintain, and dependable under constant turnover, and Frigidaire has proven to deliver on all fronts.
We look for units that minimize service calls, reduce downtime between tenants, and hold up well over years of operation. Frigidaire refrigerators have demonstrated a strong track record of quality construction, consistent performance, and straightforward functionality—exactly what we need to keep our properties running smoothly. Their balance of reliability, value, and longevity makes them a practical and trusted choice for our portfolio.
We look for units that minimize service calls, reduce downtime between tenants, and hold up well over years of operation. Frigidaire refrigerators have demonstrated a strong track record of quality construction, consistent performance, and straightforward functionality—exactly what we need to keep our properties running smoothly. Their balance of reliability, value, and longevity makes them a practical and trusted choice for our portfolio.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 23, 2026
Hi WaltCA!
Thank you for sharing such thoughtful feedback—we’re honored that Frigidaire refrigerators have become a trusted choice for your apartment properties.
We understand that reliability, durability, and ease of maintenance are critical in high-turnover rental environments, and we’re thrilled to hear that our appliances have consistently met those needs. Knowing that Frigidaire refrigerators help minimize service calls, reduce downtime, and provide long-term dependable performance means a great deal to us.
We truly appreciate your continued trust and loyalty, and we’re committed to maintaining the quality and reliability that make Frigidaire a practical choice for your properties.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Thank you for sharing such thoughtful feedback—we’re honored that Frigidaire refrigerators have become a trusted choice for your apartment properties.
We understand that reliability, durability, and ease of maintenance are critical in high-turnover rental environments, and we’re thrilled to hear that our appliances have consistently met those needs. Knowing that Frigidaire refrigerators help minimize service calls, reduce downtime, and provide long-term dependable performance means a great deal to us.
We truly appreciate your continued trust and loyalty, and we’re committed to maintaining the quality and reliability that make Frigidaire a practical choice for your properties.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love it
on March 20, 2026
Posted by: MaxandDiane
[This review was collected as part of a promotion.] This is our first bottom freezer refrigerator, and couldn't be more suprised as to how much more convenient it is.
Having the refrigerator compartment at eye level keeps things from getting lost.
Having the refrigerator compartment at eye level keeps things from getting lost.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 23, 2026
Thank you for sharing your feedback! We’re thrilled to hear that your first bottom freezer refrigerator has been so convenient. It’s great to know that having the refrigerator compartment at eye level is helping you keep everything visible and organized.
If you have any questions or need assistance, please don’t hesitate to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
If you have any questions or need assistance, please don’t hesitate to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
French door refrigerator
on March 20, 2026
Posted by: Sharon 1976
[This review was collected as part of a promotion.] Got a new frig. French doors and love it so far. Only 1 week with it but you don't have to bend down to see bottom shelve.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 23, 2026
Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying your new French door refrigerator. It’s great to know that the design makes accessing the bottom shelf easier without bending down, and that it’s already making your kitchen experience more convenient.
If you have any questions or need assistance as you continue using it, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
If you have any questions or need assistance as you continue using it, please feel free to reach out via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire! – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on March 20, 2026
Posted by: toejam01
[This review was collected as part of a promotion.] So far so good
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 23, 2026
Hi toejam01, thank you for sharing your feedback! We’re glad to hear your refrigerator is doing well so far. It’s great to know it’s meeting your expectations at this point.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great 4 small spaces!
on March 20, 2026
Posted by: Ika02
[This review was collected as part of a promotion.] We bought this refridge and it has been a great buy! The veggie and fruit bin keeps our fruit and veggies crisp and fresh. Freezer has plenty of space, only down side is that it doesn't have a light. This has been a great addition to our kitchen.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 23, 2026
Hi Ika02, thank you for sharing your feedback! We’re so glad to hear your refrigerator has been a great buy and that the crisper bins are keeping your fruits and vegetables fresh. It’s also great to know the freezer space is meeting your needs.
We appreciate your note about the freezer light—feedback like this is very helpful and gives us insight into features that matter most to our customers.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
We appreciate your note about the freezer light—feedback like this is very helpful and gives us insight into features that matter most to our customers.
If you ever have questions or need assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, 8:30 AM – 8 PM ET. We’re always happy to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
It's just great
on March 20, 2026
Posted by: GIGI2379
[This review was collected as part of a promotion.] I love my
Frigidaire French door refrigerator When the doors are opened it slowly lights. The door space is much larger than my old refrigerator. The freezer is very spacious with three (3) compartments for storage. Also the control system is very understandable, conveniently located up front on the upper left hand inter side of the frig. It's just great and a pleasure
Frigidaire French door refrigerator When the doors are opened it slowly lights. The door space is much larger than my old refrigerator. The freezer is very spacious with three (3) compartments for storage. Also the control system is very understandable, conveniently located up front on the upper left hand inter side of the frig. It's just great and a pleasure
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 24, 2026
Hi there. Thank you for sharing your experience! We’re delighted to hear that you’re enjoying your Frigidaire French door refrigerator—the slow lighting, spacious doors, and freezer compartments all sound like they’re making life easier. It’s great to know the controls are convenient and easy to use, too!
We appreciate your feedback and are so glad your new fridge is bringing pleasure and convenience to your kitchen.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate your feedback and are so glad your new fridge is bringing pleasure and convenience to your kitchen.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
VERY Noisy
on March 20, 2026
Posted by: Nancy5520
I really like the look and size of this fridge but it has developed this horrible loud vibration after a year or so and I feel like that's too soon for something major to go wrong. It's not the normal hum of a refrigerator, I get that. This is an additional vibration that happens for several minutes, then it's quiet, then it goes off again a few minutes later. I had friends over who could hear it from the next room and wanted to know what the noise was. Very frustrating!
I've pulled the whole thing out cleaned the entire back up and down, and it's not touching any walls or countertops. Ugh!!
I've pulled the whole thing out cleaned the entire back up and down, and it's not touching any walls or countertops. Ugh!!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 23, 2026
Hi Nancy5520!
Thank you for sharing your experience—we’re really sorry to hear about the frustration this has caused.
We completely understand your concern. A loud, recurring vibration—especially one that can be heard from another room—is not something you should expect after only a year of use. You’ve already taken thoughtful steps to clean the back and ensure proper spacing, which makes the situation even more frustrating.
This type of issue can sometimes be related to internal components such as the fan, compressor, or mounting elements, but it should be properly evaluated to ensure everything is functioning as intended. Your experience highlights a concern that we take seriously, especially given the timing and impact on your home environment.
We sincerely apologize for the inconvenience and disruption this has caused. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Thank you for sharing your experience—we’re really sorry to hear about the frustration this has caused.
We completely understand your concern. A loud, recurring vibration—especially one that can be heard from another room—is not something you should expect after only a year of use. You’ve already taken thoughtful steps to clean the back and ensure proper spacing, which makes the situation even more frustrating.
This type of issue can sometimes be related to internal components such as the fan, compressor, or mounting elements, but it should be properly evaluated to ensure everything is functioning as intended. Your experience highlights a concern that we take seriously, especially given the timing and impact on your home environment.
We sincerely apologize for the inconvenience and disruption this has caused. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Little Fridge
on March 21, 2026
Posted by: Andy and Buddy
[This review was collected as part of a promotion.] We have a medium-sized, 110-140 sq ft kitchen and this model isn’t oversized in the space. If it had a freezer light and one more shelf in the fridge for a pizza box—5 stars.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 24, 2026
Hi Andy and Buddy!
Thank you for sharing your thoughts with us! We’re glad to hear that your refrigerator fits well in your kitchen and isn’t oversized for your space.
We also appreciate your feedback regarding the freezer light and additional shelf for a pizza box. Suggestions like yours are invaluable as they help our product team consider ways to improve functionality in future designs.
We’re happy that overall you’re enjoying your refrigerator, and we hope it continues to meet your needs for years to come. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Thank you for sharing your thoughts with us! We’re glad to hear that your refrigerator fits well in your kitchen and isn’t oversized for your space.
We also appreciate your feedback regarding the freezer light and additional shelf for a pizza box. Suggestions like yours are invaluable as they help our product team consider ways to improve functionality in future designs.
We’re happy that overall you’re enjoying your refrigerator, and we hope it continues to meet your needs for years to come. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com