Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,802 Reviews)
Rating breakdown 6,802 reviews
5 Stars
5,165
4 Stars
1,363
3 Stars
158
2 Stars
49
1 Star
67
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
3
Freezer is Dark and Poorly Designed
on March 4, 2026
Posted by: LoudBangInDarkness
The Compact Size is Great. The Exterior and Refrigerator section looks Very Good. The Freezer has no lighting (Not mentioned in the Description). The design of the Ice Maker Cube Storage Container Connection to the bottom of the Maker is Poor. At times, (Possibly depending upon the angle and/or Weight of the Freezer Contents) a Loud Noise is made when opening the Freezer.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 5, 2026
Hi there. Thank you for sharing your detailed feedback! We’re glad to hear that the compact size and overall design of your refrigerator are working well for you.
We appreciate your notes regarding the freezer lighting, ice maker design, and occasional noise when opening the freezer. Feedback like yours is valuable as it helps us continue improving our products. We hope your Frigidaire continues to provide reliable and convenient storage for your household.
If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
We appreciate your notes regarding the freezer lighting, ice maker design, and occasional noise when opening the freezer. Feedback like yours is valuable as it helps us continue improving our products. We hope your Frigidaire continues to provide reliable and convenient storage for your household.
If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Counter Depth French Door - Been Waiting Most of My Married Life For This Fridge!
on March 4, 2026
Posted by: Debitha
[This review was collected as part of a promotion.] This fridge is so different from what I az used to and I was a little worried about its usefulness. I bought some plastic bins to store my cheese and deli and some produce and they make it much easier to find what I'm looking for.
Had to get the stainless steel cleaner because I don't like seeing any fingerprints. But so far it doesn't bother me. Got this fridge on sale with an appliance package. So glad.
Had to get the stainless steel cleaner because I don't like seeing any fingerprints. But so far it doesn't bother me. Got this fridge on sale with an appliance package. So glad.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 9, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that the fridge is working well for you and that the bins are helping keep everything organized. It’s great that the stainless steel finish is staying looking clean with your preferred cleaner. We’re also happy to hear you got a great deal with your appliance package—enjoy your new fridge!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 4, 2026
Posted by: Glorianna
[This review was collected as part of a promotion.] Great Frig
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 5, 2026
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying your 18 Cu. Ft. counter-depth French door refrigerator.
We hope it continues to provide reliable performance and convenience for all your refrigeration needs. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
We hope it continues to provide reliable performance and convenience for all your refrigeration needs. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just What I wanted
on March 4, 2026
Posted by: JoJoKee72
[This review was collected as part of a promotion.] We moved into our home with a refrigerator that came with the purchase of the house. It was already 15 years old. After 12 years while it still runs, it was time to update. After an extensive search for the best fridge for our home we finally found and agreed upon this Frigidaire model.
I like it because it's nice and simple. It looks like it might have all of the bells and whistles, but it doesn't and that's just what we were looking for. We've had it for a couple of months now and I really don't have any negative things to say about it.
I like it because it's nice and simple. It looks like it might have all of the bells and whistles, but it doesn't and that's just what we were looking for. We've had it for a couple of months now and I really don't have any negative things to say about it.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 6, 2026
Hi there. Thank you for sharing your experience! We’re delighted to hear that your Frigidaire refrigerator is fitting perfectly into your home. It’s great that you found a model that’s simple, functional, and just right for your needs without unnecessary extras.
We’re also glad to hear that after a couple of months of use, it continues to meet your expectations. Your feedback is appreciated, and we’re thrilled that Frigidaire could help make your kitchen upgrade a smooth and satisfying experience!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re also glad to hear that after a couple of months of use, it continues to meet your expectations. Your feedback is appreciated, and we’re thrilled that Frigidaire could help make your kitchen upgrade a smooth and satisfying experience!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good fridge, but a little small
on March 5, 2026
Posted by: MissKitty727
[This review was collected as part of a promotion.] Overall the fridge is working great so far. My only complaint is that the drawers are a little small.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 6, 2026
Hi there. Thank you for sharing your feedback. We’re glad to hear that your Frigidaire refrigerator is working well overall.
We understand your concern about the drawers being a bit small, and we appreciate you letting us know. Your input helps us consider ways to improve storage design in future models.
Thank you for choosing Frigidaire and for taking the time to share your experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We understand your concern about the drawers being a bit small, and we appreciate you letting us know. Your input helps us consider ways to improve storage design in future models.
Thank you for choosing Frigidaire and for taking the time to share your experience.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
I looks very nice!
on March 5, 2026
Posted by: RJG54
[This review was collected as part of a promotion.] We've only had it a week, but it works well. The shelving is nice, making it easy to access things.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 9, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear your new appliance is working well and that the shelving makes it easy to access your items. We appreciate your support!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 5, 2026
Posted by: Sam yau
[This review was collected as part of a promotion.] Excellent fridge
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 9, 2026
Good day, Sam Yau! Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying your excellent fridge. Your support means a lot to us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
– Maico
Written by a customer while visiting frigidaire.com
Customer Rating
2
Underwhelming
on March 5, 2026
Posted by: husty
[This review was collected as part of a promotion.] I got this appliance to have a dedicated ice maker again, as the one in my last fridge had died over the years. This new one technically works but is incredibly slow, and a repairman explained that is this way by design. In other words, the ice maker is designed to be deficient because it uses cheap plastic parts versus metal parts. It takes nearly a week for the ice tray to fill up. Now I need to get a countertop ice maker.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 9, 2026
Hi husty,
Thank you for sharing your feedback regarding your Frigidaire refrigerator model FRFG1723AV. We’re sorry to hear that the ice production has not met your expectations, and we understand how frustrating it can be when the ice maker seems to produce ice more slowly than anticipated.
Under normal operation, the ice maker in this model may take 24–48 hours after installation to begin producing ice, and production can vary depending on factors such as freezer temperature, door openings, and overall usage. For optimal performance, we recommend ensuring the freezer temperature is set to around 0°F (-18°C) and confirming that the water supply line is properly connected with good water pressure. Once operating normally, the ice maker should produce ice in regular cycles throughout the day rather than taking several days to fill the bin.
If the ice maker continues to produce ice very slowly, our team would be happy to look into this further with you. Please connect with us through Live Chat at Frigidaire.com or by phone at 1-800-374-4432, available Monday–Friday, 8:30 AM – 8 PM ET, so we can review the unit and provide additional assistance.
— Reed
Thank you for sharing your feedback regarding your Frigidaire refrigerator model FRFG1723AV. We’re sorry to hear that the ice production has not met your expectations, and we understand how frustrating it can be when the ice maker seems to produce ice more slowly than anticipated.
Under normal operation, the ice maker in this model may take 24–48 hours after installation to begin producing ice, and production can vary depending on factors such as freezer temperature, door openings, and overall usage. For optimal performance, we recommend ensuring the freezer temperature is set to around 0°F (-18°C) and confirming that the water supply line is properly connected with good water pressure. Once operating normally, the ice maker should produce ice in regular cycles throughout the day rather than taking several days to fill the bin.
If the ice maker continues to produce ice very slowly, our team would be happy to look into this further with you. Please connect with us through Live Chat at Frigidaire.com or by phone at 1-800-374-4432, available Monday–Friday, 8:30 AM – 8 PM ET, so we can review the unit and provide additional assistance.
— Reed
Written by a customer while visiting frigidaire.com