Customer reviews from frigidaire.com
Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Average customer rating
4.7
(6,810 Reviews)
Rating breakdown 6,810 reviews
5 Stars
5,170
4 Stars
1,366
3 Stars
158
2 Stars
49
1 Star
67
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Frigidaire - 18 Cu. Ft Counter Depth French Door Refrigerator with CrispSeal Crispers - White
Customer Rating
5
Quality Product
on February 26, 2026
Posted by: garageMW
[This review was collected as part of a promotion.] Great features. Easy install. Fits need perfectly. Will buy this brand again in the future.
Response from frigidaire.comBy John, Online Outreach Specialist, February 26, 2026
Hello, GarageMW. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 26, 2026
Posted by: PaleAl
[This review was collected as part of a promotion.] Nice fridge. We went smaller and it’s perfect for the space. We replaced a monster side by side with this french door model. It’s nice have everything in the fridge at eye level!
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 26, 2026
Thank you for sharing your experience! We’re glad to hear the fridge fits your space perfectly and that you’re enjoying the convenience of having everything at eye level. We appreciate your support and hope it continues to make your kitchen more enjoyable! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
New fridge who dis?
on February 26, 2026
Posted by: Astraella
[This review was collected as part of a promotion.] Honestly, I love it so much. I can see all my food at a glance with the clear shelving (which is important as I have ADHD and have object blindness). The controls are easy and there aren’t too many smart features (a huge win for me). The fridge shelves are staggered excellently (I can fit an entire bottle of wine upright, or my entire blender pitcher WITH THE LID with clearance!!) The ice maker works great and can be shut off easily. The freezer drawers help me split up my smoothie packs and the rest of my food for efficiency in the mornings. All in all, a huge upgrade from my last fridge!
Response from frigidaire.comBy Rox, Online Outreach Specialist, February 27, 2026
Hi, Astraella! Thank you for sharing your experience! We’re thrilled to hear your new Frigidaire refrigerator is making a big difference in your kitchen—from the clear shelving and staggered design to the easy-to-use controls and ice maker. It’s wonderful that it’s helping you stay organized and making daily routines more efficient. We’re so glad it’s such an upgrade for you!
If you ever need assistance, you can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8:00 p.m. EST. We’re always happy to help!
-Rox
If you ever need assistance, you can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8:00 p.m. EST. We’re always happy to help!
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Fridge
on February 26, 2026
Posted by: JKL13
At first, I thought it was much smaller capacity than my previous refrigerator. After settling on where I wanted to put everything, and purchasing two cheese/deli drawers for one of the shelves, I have plenty of room. The downside is that this model does not have a deli drawer. It has two crisper drawers, which are smaller than my previous LG model, but they are sufficient. I don't like the fact that the top shelf is just flimsy enough that it sags in the middle. I am not putting anything in the middle of that shelf for that reason, and it is still sagging. I love the roominess of the freezer and I love that the freezer has three drawers. My recommendation would be to make the shelves either thicker or stronger to prevent sagging in the center.
Response from frigidaire.comBy Maico, Online Outreach Specialist, March 2, 2026
Hello there, JKL13! Thank you for taking the time to share your detailed feedback! We’re glad to hear that you’ve been able to make the most of your Frigidaire refrigerator’s space, especially the roomy freezer with its three drawers. It’s also great to hear that the two crisper drawers are sufficient for your needs.
We appreciate your insights regarding the lack of a deli drawer and the top shelf sagging. Feedback like yours is extremely valuable as it helps us consider improvements for future designs. Your suggestion about thicker or stronger shelves is noted and will be shared with our product team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your refrigerator!
- Maico
We appreciate your insights regarding the lack of a deli drawer and the top shelf sagging. Feedback like yours is extremely valuable as it helps us consider improvements for future designs. Your suggestion about thicker or stronger shelves is noted and will be shared with our product team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue enjoying your refrigerator!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Pleased with refrigerator
on February 26, 2026
Posted by: mnlitmdns
[This review was collected as part of a promotion.] Overall I'm very satisfied with the refrigerator. The only issues are the crispers. After 2-3 days my vegetables go limp. Is there some way to correct this?
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 2, 2026
Hi mnlitmdns! Thank you for sharing your feedback! We’re glad to hear that you’re overall very satisfied with your refrigerator.
We understand your concern about the crispers and how vegetables are going limp after a few days. This can sometimes happen if the humidity settings aren’t optimized or if the drawers aren’t sealed fully.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand your concern about the crispers and how vegetables are going limp after a few days. This can sometimes happen if the humidity settings aren’t optimized or if the drawers aren’t sealed fully.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 27, 2026
Posted by: Name me
[This review was collected as part of a promotion.] Love my new refrigerator! Size is perfect and love having freezer on bottom.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 27, 2026
Dear Valued Customer!
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re delighted to hear that the size is perfect for your needs and that you’re enjoying the convenience of the bottom freezer.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re delighted to hear that the size is perfect for your needs and that you’re enjoying the convenience of the bottom freezer.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on February 27, 2026
Posted by: Judy317
[This review was collected as part of a promotion.] I absolutely love this fridge. We had a side by side from the previous owner and the space was terrible. It was hard to get anything to fit in the fridge because of the narrowness. The counter depth worked perfectly too since I have an entryway right next to the side of the fridge.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 27, 2026
Hello Judy317!
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re thrilled to hear that the counter-depth design fits perfectly in your space and that the layout makes storing and accessing your food much easier than your previous fridge.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire 18 Cu. Ft. Counter-Depth French Door Refrigerator (model FRFG1723AV)! We’re thrilled to hear that the counter-depth design fits perfectly in your space and that the layout makes storing and accessing your food much easier than your previous fridge.
We appreciate your feedback and thank you for choosing Frigidaire!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect for our small space!
on February 27, 2026
Posted by: BrendaG1958
[This review was collected as part of a promotion.] This model is perfect for our small space. Love the freezer on the bottom. I can see everything in the refrigerator section, no more wasted food! Nice layout of drawers for organization. Although it is a very basic model, it works for us. The trays are a bit fragile looking so might not work with kids. But fine for us.
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 2, 2026
Hello, BrendaG1958! Thank you for sharing your thoughts! We’re so glad this model fits your space perfectly and that you’re enjoying the bottom freezer and organized layout. We appreciate your feedback about the trays and hope they continue to work well for your needs.
If you ever have questions or need support, please don’t hesitate to reach out—connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
If you ever have questions or need support, please don’t hesitate to reach out—connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
Written by a customer while visiting frigidaire.com